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Forum Discussion
CrashPlan updated to 4.3 and now my GUI will not connect.
OK CrashPlan updated to 4.3.0 and now my Windows 7 GUI will not connect.
The fix:
1)Make sure Windows 7 GUI is 4.3 and make sure it is not running when you are doing the steps below:
2) Copy your .ui_info from your nas to your desktop:
a) .ui_info on NAS is probably located /var/lib/crashplan and is hidden.
(unless you changed it from the default when installing i.e. What directory do you wish to store backups in? [/usr/local/var/crashplan])
b) .uni_info on your desktop is located C:\ProgramData\CrashPlan. (Rename your old .uni_info to .uni_info.orig)
EDIT: Configure your ui.properies file on you PC appropriately. i.e. sevice port should be 4200 if you are using ssh to tunnel or service host should be changed to your NAS ip adresss if you made the proper changes in the my.service.xml file on you nas.
3) Start up Crashplan 4.3 on your desktop.
Done !
The fix:
1)Make sure Windows 7 GUI is 4.3 and make sure it is not running when you are doing the steps below:
2) Copy your .ui_info from your nas to your desktop:
a) .ui_info on NAS is probably located /var/lib/crashplan and is hidden.
(unless you changed it from the default when installing i.e. What directory do you wish to store backups in? [/usr/local/var/crashplan])
b) .uni_info on your desktop is located C:\ProgramData\CrashPlan. (Rename your old .uni_info to .uni_info.orig)
EDIT: Configure your ui.properies file on you PC appropriately. i.e. sevice port should be 4200 if you are using ssh to tunnel or service host should be changed to your NAS ip adresss if you made the proper changes in the my.service.xml file on you nas.
3) Start up Crashplan 4.3 on your desktop.
Done !
15 Replies
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Sorry, I missed an important detail...sdouek wrote: EDIT: Configure your ui.properies file on you PC appropriately. i.e. sevice port should be 4200 if you are using ssh to tunnel or service host should be changed to your NAS ip adresss if you made the proper changes in the my.service.xml file on you nas.
c:\Program Files (x86)\CrashPlan\conf\ui.properties still had the correct service port. The 4.3 Crashplan GUI is apparently ignoring that port. So if you are using tunneling you need to edit C:\ProgramData\CrashPlan\ui_username.properties, and configure the same service port there.
I've just left it at tunneling. The GUI is fine as far as it goes, but I like to look at the tail of various logs also, so I'm logging in with SSH anyway.sdouek wrote: I assume that people are installing Crashplan without the need to tunnel via ssh.
No cons, and the files were just where you said they were. It just wasn't enough in my case because the upgrade also disrupted the tunnel. Your post actually made solving my problem much faster, since it pointed me to c:\ProgramData\Crashplan.sdouek wrote: StephenB do you see any cons to the above fix ?
As a practical matter, Windows explorer can misbehave on files that start with . If that happens to you, you can use the windows command shell to rename files.- I assume that people are installing Crashplan without the need to tunnel via ssh. You can do away with the tunneling by editing my.service.xml on the NAS to your NAS ip address and just put in your address in the ui.properties file located on your PC.
But either way works.
StephenB do you see any cons to the above fix ? - My symptom was that the GUI only showed a free account status, with "sign up" next to Crashplan Central. The issue is the same - the gui was not connecting to the NAS service.
I applied sdouek's fix, but it wasn't enough. I also needed to edit C:\ProgramData\CrashPlan\ui_username.properties
It had servicePort=4243, but I needed servicePort=4200. The original ui_properties still exists in c:\Program Files (x86)\CrashPlan\conf\ui.properties so you can confirm the service port you need by looking there.
BTW, The upgrade to 4.3 happened yesterday it was applied automatically to both the NAS and the GUI. Cloud backups continued as usual, the only thing that was lost was the connection between the gui and the server.I just wanted to say thanks for this. I've been banging my head against the wall for a few days getting crashplan set up since I installed OS6. I had to do StevenB's trick, although I found the file in slightly different place:
C:\ProgramData\CrashPlan\conf\ui_<username>.properties
All working for me now!
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