Drive Compatibility & Expansion Related Issues

Hello,

I just bought a ReadyNAS 104 and am experiencing the exact same issue as your last post. I also went through the other problems you mentioned before, until I got stuck at the last one and found this topic. Have you found a solution yet? Thanks!

edit: to answer StephenB`s question, readycloud is disabled in the web UI. When we try to enable it, we get the error message "Cannot join to ReadyCloud" (the OP posted an image of it).

sectoid, are you running the latest firmware?

Have you tried contacting support?

Hi mdgm, yes but I see there's a new update today, I'll try it.

I also contacted support, they suggested a few things and I'll try them too, but I've already done most of what was suggested. I'll update here after I finish.

Thanks for the reply :)

Well nothing helped. I'm now awaiting for a new response from support. I can access my ReadyCloud account from anywhere but inside the ReadyNAS. But then, It doesn't show any device since mine is not registered there =/

Can you attach your logs zip file to your case?

Man, the support guy seemed really good and knowing what he was talking about, but for the last two replies he gave me, he seemed to have forgotten the case and not read what I wrote. He's talking nonsense.

When I first replied here I thought the topic was from 2014. Only later I saw it's from 2013. I wish the OP would see this and just tell me if he found a solution =/

I don't want to copy my data over while ReadyCLOUD is not set up.

edit: I hadn't seen your last post before. Do you mean adding my logs to the support case or here? Anyway, I've added it to my support case. I've never created a user directly on the NAS, I've only tried to turn ReadyCLOUD on (using the switch image, that asks me for login and password and then throws the error). However, the logs show a user being deleted numerous times. This user has my ReadyCLOUD login as his name.

Your logs suggest that it is detecting an invalid user.

Generally starting new threads is cleaner and leads to less confusion (including a link to the similar thread if necessary). I can split your posts off into a new thread if you like.

I think there may have been some issues as we have been rolling out some upgrades to our servers.

Since this is a new setup and you haven't loaded data on yet perhaps if it's still not working on Monday you could try a factory reset (wipes all data, settings, everything) to get a clean setup on 6.1.9 (seeing that you have already upgraded to that) and then attempt to join ReadyCloud again?

Your first sentence seems unfinished, did you have any suggestion?

You can split my issue to another thread, no problem. I wrote here because it was the exact same thing and I didn't see that it was from last year, sorry.

This seems to be a long lasting bug since the OP had this last year. I noticed that the same thing happens to me as in this image (the red X, but mine says "Services Offline"):


The support guy asked me to do a OS reinstall. I tried that and it also didn't help. Before that, I tried creating a local user on the NAS with the same login name. It was created successfully but when I tried to turn ReadyCLOUD on, the user got deleted. This may be a more serious bug, I don't know how the NAS handles users but probably user data could be lost.

With all that it doesn't seem likely that waiting until monday will change much. I'll try the factory reset now and if it doesn't work, I'll try it again on monday to see if any of these upgrades on your servers help.

Oops, edited that post now. I had said what I wanted to say later in the post and had forgotten to clean up my post.

If we are doing upgrades to our relevant servers still that could temporarily affect your ability to register with ReadyCloud.

Ok, if it doesn't work, I'll try again monday. I have another question... I followed the quick setup instructions that came with the NAS, which led me to this problem. Do you think it would be better to, after the reset, just go straight to the NAS web UI and turn on ReadyCLOUD?