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Hope is not a plan... #19636384 [CLOSED]
Hello,
I will try my best to remove all emotion from this post/question/plea for help :D Purchased a new ReadyNas NV+ mid-2007 and until mid-2012 it ran without an issue (save replacing one drive). Had a wicked thunderstorm while I was away in July. Nas had shut down (assuming because of the storm - perhaps a surge). I went through various attempts to boot the system up. Finally got it online and could see it through Frontview. July - Two bad discs, replaced them, then September - two more bad disks, replaced them too (not the previous replacements). Updated the firmware and had never been happy with the way I'd tagged my music files to begin with, so decided to start from scratch. Factory reset. The new setup was taking shape beautifully. I had ripped cd's A-M and was slowly transferring the files to the Nas, was able to stream the music. Everything was ticking along until yesterday around noon.... Was transferring music folders/files just ripped through Max to the Nas and lost connection, system hung up. On one reboot received a 'Kernel Panic' error. Performed a hard boot and ran two mem tests - both 'mem ok'. Disc two is now flashing, meaning bad disk. Will be off to pick up a new disc today.
Here's where I get emotional, I'm wasting an enormous amount of time on what was a fantastic system at one point. I'm in an endless cycle of reboot, resync, volume check, file scan, mem check, this is bizarre and quite frankly confounding me. SmartChecks on the individual discs (including disc two that the Nas' LED's suggest is bad) suggest everything is okay. Sometimes I can connect via Raidar and Frontview, sometimes I can't. There's no rhyme or reason to it. I've pulled disc two out and am running another mem test as I compile this post.
Has anyone had a similar experience? I'm almost at the 'throw it out the window' part of the cycle. I know I haven't lost the data I've written, because every so often I can get into the system via Frontview, but this endless cycle is bringing a true music lover down... I'm losing hope and patience.
For the record, I run a complete MAC environment:
Hardware: MacBook Pro 8,2
OS X 10.6.8
Timecapsule (although not using it for backup or for streaming iTunes (just as a router))
Cat5 hardwired from my Nas to my Sonos system (but running through Timecapsule to support multiple Sonos bridges/connects)
RAIDAr 4.3.4
ReadyNas Firmware 4.1.10
4 - 1TB Discs Western Digital Caviar Green
I will try my best to remove all emotion from this post/question/plea for help :D Purchased a new ReadyNas NV+ mid-2007 and until mid-2012 it ran without an issue (save replacing one drive). Had a wicked thunderstorm while I was away in July. Nas had shut down (assuming because of the storm - perhaps a surge). I went through various attempts to boot the system up. Finally got it online and could see it through Frontview. July - Two bad discs, replaced them, then September - two more bad disks, replaced them too (not the previous replacements). Updated the firmware and had never been happy with the way I'd tagged my music files to begin with, so decided to start from scratch. Factory reset. The new setup was taking shape beautifully. I had ripped cd's A-M and was slowly transferring the files to the Nas, was able to stream the music. Everything was ticking along until yesterday around noon.... Was transferring music folders/files just ripped through Max to the Nas and lost connection, system hung up. On one reboot received a 'Kernel Panic' error. Performed a hard boot and ran two mem tests - both 'mem ok'. Disc two is now flashing, meaning bad disk. Will be off to pick up a new disc today.
Here's where I get emotional, I'm wasting an enormous amount of time on what was a fantastic system at one point. I'm in an endless cycle of reboot, resync, volume check, file scan, mem check, this is bizarre and quite frankly confounding me. SmartChecks on the individual discs (including disc two that the Nas' LED's suggest is bad) suggest everything is okay. Sometimes I can connect via Raidar and Frontview, sometimes I can't. There's no rhyme or reason to it. I've pulled disc two out and am running another mem test as I compile this post.
Has anyone had a similar experience? I'm almost at the 'throw it out the window' part of the cycle. I know I haven't lost the data I've written, because every so often I can get into the system via Frontview, but this endless cycle is bringing a true music lover down... I'm losing hope and patience.
For the record, I run a complete MAC environment:
Hardware: MacBook Pro 8,2
OS X 10.6.8
Timecapsule (although not using it for backup or for streaming iTunes (just as a router))
Cat5 hardwired from my Nas to my Sonos system (but running through Timecapsule to support multiple Sonos bridges/connects)
RAIDAr 4.3.4
ReadyNas Firmware 4.1.10
4 - 1TB Discs Western Digital Caviar Green
34 Replies
Replies have been turned off for this discussion
- Lost my faith five minutes ago. Just got to 42% on the third replacement disc. The Nas disconnected itself from the network and I can't access it through Frontview and it's hung up again. Is this a RAM issue or a slot issue. I'm perplexed. Why 42%? What's this machine's magic number.
- You could try opening a support case at my.netgear.com but if the unit was purchased before August 21, 2007 it would be out of warranty. Also any damage caused by a power surge etc. wouldn't be covered by warranty.
If you can get the NAS to boot can you download the logs (Status > Logs > Download all logs). Any errors in diagnostics.log? - Well, I'm now completely perplexed. I have hard booted the system twice - on the first reboot the Nas sat at a Quota Check 62.9 for well over 20 min. This last reboot now only has the power button blinking blue for 20 min - front reads 'booting'. Haven't had any of this happen before.
I pulled the file on the unit and it was purchased May 16, 2008, so it should still be under warranty.
If I can get this puppy up at all tonight, I will try to look at the logs and post.
Thanks for your help mdgm.
I was happy earlier when I could replicate some errors, now that new ones are popping up, I'm more frustrated than ever. - good evening mdgm,
I pulled disc 2 and hard rebooted the system. I was able to download the logs to a .zip file, there does not seem to be any errors in the diagnostics.log:
Disks
-------------------------------
Passed diagnostics.
Memory
-------------------------------
Passed diagnostics.
Network
-------------------------------
* There have been an abnormally high number of unrecoverable TCP retransmits. This is usually caused by marginal hardware somewhere on the network, including cable, switch, and network interfaces.
Performance
-------------------------------
* Journaling is enabled on the NAS filesystem. This is the recommended setting when you do not have a UPS. For optimal performance, you can attach a UPS to the system and disable journaling in the System -> Performance tab.
* Jumbo frames are disabled on interface 1. If both your switch and clients support jumbo frames, you can enhance your write performance by enabling jumbo frames on this interface.
Volume
-------------------------------
Passed diagnostics. - Open a support case at my.NetGear.com, attach your logs zip file to your case and post your case number.
- mdgm - thanks for all your effort today. I opened a case and uploaded the file. The case number I've been given is: 19561156
- I just had a pleasant conversation with Sheena (a Level 2 Tech) at NETGEAR. She issued an RMA for my unit, and while I'm not too happy about receiving a refurb, it's better than a kick in the pants :) It was agreed that there is something wrong with the box (in particular slot 2) and that given that I had it up and running after the thunderstorm, this could not have been the culprit. Thanks to all who assisted and I'm looking forward to a few more years of streaming music from my Nas.
- Good to know that NETGEAR is sending you a replacement.
- Is there a massive communication problem with Netgear 1-888-638-4327/ 1-800-448-1696/1-855-776-7233? I have been disconnected 9 times in the last 25 minutes. I spoke with Sheena Cruz on October 2nd and she charged my Visa for $19.90 to complete an RMA in 5-7 days. It's now day 8 and no NV+ at my doorstep. No one seems to know what to do on Netgear's end. I have been sent two customer satisfaction surveys in the past 25 minutes, each attaching a new case number - what up Netgear?
- This is soooo much fun.... The tech I'm speaking with right now asked me to open a whole new case and start the process over again. In other words, let's refund your Visa and then re-charge your Visa and you get to wait another 5-7 days for a unit. I've asked him if this is my issue or something that was dropped at their end...
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