Hi, My readynas could not be found on the network so I hard rebooted the box. After rebooting my volumes are unavailable and I'm receiving the error messages below: - Volume data RAID Level 5, Inactive; 10.9TB (100%) of 10.9TB usedVolume data RAID Level unknown, Inactive; 0MB of 0MB used When I logon to the admin page it is asking me to remove active volumes 1, 2, 3 & 4, The box is running Firmware 6.9.2 and I've 2 6TB, 1 4TB & 1 2TB discs installed. Also the error occured during normal usage, I haven't made any recent changes to the box. I've downloaded my logfiles but cannot upload a zip file so please let me know if you need me to upload any of the logs to investigate further. Any help would be greatly appreciated. Thanks, Stig

Have you tried booting to volume read-only mode? If your volume mounts in that the next step would be to make sure you have an up to date backup. Are quotas enabled on your data volume (note quotas are used for showing space consumed by individual shares and snapshots, so even if you haven't set a quota on a share, quotas may still be enabled on your data volume)? If so, it's possible an OS Re-install may help as that would disable quotas on the data volume.

Forum Discussion

stigpepper

Tutor

Mar 11, 2018

Solved

Inactive volumes - data not available

Hi,

My readynas could not be found on the network so I hard rebooted the box. After rebooting my volumes are unavailable and I'm receiving the error messages below: -

Volume data RAID Level 5, Inactive; 10.9TB (100%) of 10.9TB used

Volume data RAID Level unknown, Inactive; 0MB of 0MB used

When I logon to the admin page it is asking me to remove active volumes 1, 2, 3 & 4,

The box is running Firmware 6.9.2 and I've 2 6TB, 1 4TB & 1 2TB discs installed.

Also the error occured during normal usage, I haven't made any recent changes to the box.

I've downloaded my logfiles but cannot upload a zip file so please let me know if you need me to upload any of the logs to investigate further.

Any help would be greatly appreciated.

Thanks, Stig

Inactive volume

Performance

mdgm-ntgr
Mar 14, 2018
Have you tried booting to volume read-only mode? If your volume mounts in that the next step would be to make sure you have an up to date backup.

Are quotas enabled on your data volume (note quotas are used for showing space consumed by individual shares and snapshots, so even if you haven't set a quota on a share, quotas may still be enabled on your data volume)? If so, it's possible an OS Re-install may help as that would disable quotas on the data volume.

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Marc_V
NETGEAR Employee Retired
Mar 11, 2018
Hi stigpepper

Do you have updated backup of your data?

I would advise contacting NETGEAR Support and log a case so they can assist you with getting your volumes back.

If you purchased the device brand new between 1 June 2014 and 31 May 2016 you Chat support available.

Note: if Data recovery is needed they may charge for it.

Hope this helps!

Regards!
- stigpepper
  Tutor
  Mar 13, 2018
  Hi Marc_V,
  
  Unfortunately I purchased the product in 2013 so I’m not entitled to support. The last time I needed support it cost around $180 for a support subscription and data recovery.
  
  I’ve a backup from December when I upgraded one of the discs but I would have saved quite a bit of data between now and then.
  
  Due to the cost of support I reckon I’ll destroy the volumes and restore the data, unless you can think of any other options.
  
  Cheers Stephen
  - mdgm-ntgr
    NETGEAR Employee Retired
    Mar 13, 2018
    Can you send me a copy of your logs (see the Sending Logs link in my sig)?