Forum Discussion

Apprentice

May 30, 2020

Solved

Incorrect serial no on ReadyNas 6 Pro / can't access ReadyCloud

Hi,

I just got hold of a second hand ReadyNas Pro 6 (RNDP6310). It's running software version 6.10.3 however when I wanted to connect it to ReadyCloud as my other 2 ReadyNas's, it returns the message 24002000011 after trying to login. I have found out that serial no shown on admin page is not the correct serial - its related to the network card (as I have read elsewhere on this great forum).

I have not been able to figure out how to correct the serial to the correct one.

Anyone able to help with this pls ?

JohnCM_S
May 30, 2020
Hi CJDEN,

The fix has been applied and the NAS has been rebooted. Please check if it has the correct serial number now.

Regards,

4 Replies

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StephenB
Guru - Experienced User
May 30, 2020
CJDEN wrote:

I have not been able to figure out how to correct the serial to the correct one.

Mods have the tools needed to fix this, so you should private message (PM) JohnCM_S and Marc_V

Use the envelope icon in the upper right of the forum page.
JohnCM_S
NETGEAR Employee Retired
May 30, 2020
Hi CJDEN,

Please take a picture of the sticker label that contains the serial number and MAC address then provide it to me via private message. This is located on the rear panel of the chassis.

Enable also the Secure Diagnostic Mode (SDM). You can enable it by going to System > Settings Support, then provide to me the 5-digit port number.

Regards,
JohnCM_S
NETGEAR Employee Retired
May 30, 2020
Hi CJDEN,

The fix has been applied and the NAS has been rebooted. Please check if it has the correct serial number now.

Regards,
- CJDEN
  Apprentice
  May 30, 2020
  Thanks for helping out - super fast - I'm just overwhelmed and one happy guy.