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firefly_242's avatar
firefly_242
Aspirant
May 01, 2018

NAS Pro Pioneer Edition on OS 6.9.3 freezes/ network dropout

Hi,

Update from RAIDiator-x86-4.2.31 to OS6.9.3 went smooth and am happy with the new OS.

However, my system sometimes drops out or freezes. The interval between them ranges from 1 day to 16 days.

When it drops out I am able to initiate a shutdown of the system via the power button. In case of a freeze situation I am forced to keep pressing the power button to shut the system down.

This morning I found my system again in freeze state. System was up for 16 days.

Log files are not showing anything alarms when this drop out/freeze happens.

Have collected the log files and can share them if needed.

Would appreciate to know why this happens and how to solve this.

Thanks

36 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    You can send in your logs if you like (see the Sending Logs link in my sig). Ideally logs should be downloaded ASAP after running into the problem.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        smart_history.log indicates a current pending sector on a few of your disks.

        Can you test your disks e.g. using WD Data LifeGuard Diagnostics for WD disks or SeaTools for SeaGate disks?

  • I've got the same Problem with my Pro 6 on 6.9.3 and had it several times. BUT actually I've got it less and lesser.. (don't know if I can write that in english like in german) :).

    Don't know what the version was, when I started with v6 but in the beginning I had that problem something like once every 1-2 weeks. Now it mostly dropped to once 2-4 months. Actually I have the feeling thats it is often if a backup job or volume schedule runs.. but couldn't confirm that. In most time nas woked whole the whole day, and somewhen in early morning until 7 when I wake up it stopped.

     

    no LACP

    already 4GB since many years

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