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Forum Discussion
NV+ - Cannot Access Folders
Hi. Yesterday, our small office switched from Comcast internet/phone to Verizon fios internet/phone. After the installation was complete, we tried accessing our Nas NV+ files and could not. The Verizon guy said the IP address should be the same, but he was just guessing since he doesn't know much about the system. Apparently, he was wrong in that judgment, as our IP address changed. After finding our new Nas NV+ IP address, I accessed the front end online but still cannot get into Nas directly from my computer. My boss cannot access the front end at all from her computer (mentions needing a CA Root Certificate, but she never needed one in the past). We even went ahead and installed ReadyNas Remote on our computers so we can just access everything we need from there, can see our files, but cannot open any documents or save any documents to the system. The screen freezes and nothing happens. I truly feel like we are working in circles.
ANY help is appreciated!!!
Erin
ANY help is appreciated!!!
Erin
2 Replies
Replies have been turned off for this discussion
- You should probably start by running RAIDar, and confirm that the NV+ is running normally. That will also confirm that you found the right IP address.
When the IP address / network changes, it is common to have to click through the certificate warning and reapply the security exception. I find that Firefox is easier to deal with than IE as far as the security exception is concerned.
If you want to try restarting the NAS, you should first shut it down from the front panel controls - http://www.readynas.com/kb/faq/boot/how ... e_readynas
BTW, the verizon guy clearly didn't know what he was talking about - their routers use DHCP by default, so the IP addresses would certainly change. Hopefully he did not pull the plug on the NV+ while he was doing the installation. - Thanks, Stephen. I'm not sure what happened, but Nas is working again. I ran RAIDar and found that the system was running properly and we had the correct IP address. We also rebooted the whole system earlier this morning (around 10:00) and still had problems, but maybe it just took some time to work.
I'm glad you agree about our installer from Verizon. We called him today and did not get a response. He knew that he messed up.
Thanks again!
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