I've just bought an extra HDD to add to my NV+ thats been working fine for a couple of years now. However I can't find the original pack of remaining screws that came with it for fixing the drive to the tray. The new drive is for tray 4 (right end).Does anyone know the precise spec of screws I need? Looking at the tray they appear to be special recessed heads to sit flush with the metal tray, whereas so far I have only seen generic 3.5" mounting screws without a recessed head (e.g. http://www.maplin.co.uk/Search.aspx?criteria=A14BJ). I'm not sure these will fit past the other trays / side of bay, as it is quite tight for space in there.Any advice, specs of screw so I can get locally (UK) appreciated.

I'll check with the UK office if they can source something.

Thanks. I just tried with some normal 3.5" drive screws and the back pair (near SATA connector) slide past the metal case edge at the front OK as there is a bit of give at first, but the second pair in the middle don't as tray is running parallel by then. I'd rather not bend the case. I can PM you my address if you have some in the your UK office to stick in the post.

I won't have a reply from them for awhile still since it is currently the middle of the night in the UK.

I think the screws are 6-32 thread 4mm long countersunk head. Can't seem to find an web shop here with them...Indeed I am aware of the time here (London) - thanks for the reminder to go to bed!

As a temporary fix to get your disks installed, try stealing (1) screw from the other 3 trays to use on the 4th tray. So each tray will be short one screw, but would still be enough to keep them secure.

NV+ hard drive tray screws replacement

51 Replies

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chirpa
Luminary
Jun 20, 2008
wardie wrote:
I'm assuming the drive trays (at least the screws) are the same - you can confirm?
Confirmed. All the trays use the same screws.
essd
Aspirant
Jul 04, 2008
chirpa wrote:
wardie wrote:
I'm assuming the drive trays (at least the screws) are the same - you can confirm?
Confirmed. All the trays use the same screws.

To the forum admins:

Is someone able to confirm the actual measurements of the screws? The OP suggested that the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?

I know that we can buy these screws from the moderators, but I don't know if I can wait that long and I'd like to try to source them locally instead.

Thanks!

-essd
chirpa
Luminary
Jul 11, 2008
essd wrote:
the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?
It is 4mm.
Flash1
Aspirant
Jul 12, 2008
Now that is what I call a detailed response!!
SuperFlyBoy1
Aspirant
Oct 09, 2008
chirpa wrote:
make sure to label the order of the disks.

Hi Chirpa,

Is this required?

So one has to label as to which disk was in Bay 1, Bay 2, etc.?

TIA!
chirpa
Luminary
Oct 09, 2008
SuperFlyBoy wrote:
Is this required? So one has to label as to which disk was in Bay 1, Bay 2, etc.?

When removing disks, it is wise to keep them in the same order.
wdc77
Aspirant
Nov 04, 2008
Hi Chirpa,

Any luck with the UK office re. getting replacement screws - mine went missing during my house move so can't get my Duo going at all (I had to pull out the drive cause it failed after only a month *groan*)

Cheers
colindchapman
Aspirant
Nov 15, 2008
Hi Chirpa,

I called Netgear's 1-866-252-9921 support number in an effort to order 4 hard drive tray screws, and the gentleman with whom I spoke was unable to help -- he recommended that I go to a local hardware store. Is there a way to order these screws straight from Netgear so that I'm certain I get the right parts? I'm in the US.

Thanks,

Colin

wardie wrote:
I'm assuming the drive trays (at least the screws) are the same - you can confirm?

essd wrote:
the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?

chirpa wrote:
make sure to label the order of the disks.

SuperFlyBoy wrote:
Is this required? So one has to label as to which disk was in Bay 1, Bay 2, etc.?

chirpa

Luminary

Nov 15, 2008

colindchapman wrote:
I called Netgear's 1-866-252-9921 support number in an effort to order 4 hard drive tray screws, and the gentleman with whom I spoke was unable to help -- he recommended that I go to a local hardware store. Is there a way to order these screws straight from Netgear so that I'm certain I get the right parts? I'm in the US.

Did you get a case number with them at all? If not, PM me what email address you have registered with NETGEAR, and I can probably look it up. Once I have a case number, we can call you to get credit card info for payment, $5.95, which basically covers shipping.

chirpa
Luminary
Nov 15, 2008
Received your PM. I corrected an issue with your product registration. It listed Country:Other, set that to USA, and it now shows the right option for the tech. I have asked the techs to give you a call back to setup the purchase.

Once that is complete, they will notify me and the screws will get shipped out. Too late today to ship, so they would go out on Monday instead.

Forum Discussion

NV+ hard drive tray screws replacement

51 Replies

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