NV+ V2 stalling when 80%+ full (20047616)

Looks like just the v2 (ARM) (and maybe the new RN10x series) based systems. The filesystem gets fragmented over time, and the CPU in the ARM systems cannot keep up with the workload. It has to find the free blocks, but it takes too long to do that before the file copy request times out.

chirpa wrote:
Looks like just the v2 (ARM) (and maybe the new RN10x series) based systems. The filesystem gets fragmented over time, and the CPU in the ARM systems cannot keep up with the workload it takes to keep track of blocks all over the place.

so perhaps NETGEAR can send out to owners of the ARM units a unit that doesn't have an ARM processor to correct their faulty hardware setup?

That won't happen, affects their bottom dollar margin. In the UK/AUS, there are consumer acts to protect the users though, US people not so lucky.

good thing I'm in AUS then it seems.. so how would I get NETGEAR to refund me for the device purchase as the issue doesn't appear to be resolvable in software?

I would start by asking dratto what progress he's made.

dratto wrote:
I've asked for a refund under the New Zealands Consumers guarantees act as it states "do what they are made to do".

chirpa wrote:
I would start by asking dratto what progress he's made. dratto wrote: I've asked for a refund under the New Zealands Consumers guarantees act as it states "do what they are made to do".

it appears as if he hasn't returned to these forums since he made that post going by the profile data for him publicly available: dratto

from what I've dug up so far for us Aussies:

http://www.fairtrading.qld.gov.au/consu ... -goods.htm

1. Acceptable quality wrote:

A business guarantees that goods will be of acceptable quality. This means that they must be: fit for all the purposes for which goods of that kind are commonly supplied - for example, a toaster must be able to toast bread acceptable in appearance and finish - for example, a new toaster should be free from scratches free from defects - for example, the toaster's timer should not fall off when used for the first time safe - for example, sparks should not fly out of the toaster durable - for example, the toaster must function for a reasonable time after purchase, without breaking down.

The issue we've all been having is that the NAS won't function to save more data once an amount of data is saved that is not 100% of the total size of the disks used.

Australian consumer rights from what I can tell would class this as a major problem: http://www.fairtrading.qld.gov.au/consu ... ailure.htm

What qualifies as a major failure? wrote:

A major problem with goods is when: you would not have bought the goods if you had known about the problem. For example, you wouldn´t buy a washing machine if you knew the motor was going to burn out after three months the goods are significantly different from the description, sample or demonstration model shown to you. For example, you order a red bicycle from a catalogue, but the bicycle delivered is green the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. For example, a ski jacket is not waterproof because it is made from the wrong material the goods are substantially unfit for a purpose that you told the supplier about and cannot easily be made fit within a reasonable time. For example, a car is not powerful enough to tow your boat because its engine is too small, despite you telling the dealer that you needed the car to tow a boat the goods are unsafe. For example, an electric blanket has faulty wiring.

as above none of us would have purchased the unit had we known that it would not save data after a point prior to being 100% full.

When goods or services do not meet a consumer guarantee wrote:
For goods, if the problem is major, you can: reject the goods and get a refund or reject the goods and get an identical replacement, or one of similar value if reasonably available or keep the goods and claim compensation for the drop in value caused by the problem.

dratto wrote:

I asked Netgear about it and they advised me that it up to the store I got it from to replace the unit. Which is fair enough. The store has to ask for Netgear's permission anyways. So I contacted the store and had to send the unit to them for testing. I advised them I have a case open with Netgear and quoted it. Also made sure the company know about the NZ consumers act. They have been very good and advised a new unit should be here next week. They are getting the newer model for me as all the old ones still have the issue. New model is RN10400. I have asked Netgear if this unit has the same issue and am waiting a reply. Netgear did however get me to try two beta release firmwares that didn't fix the issue. Hope this helps. Regards, dratto

got this reply from dratto, hopefully I can use this forum's post and my open case with NETGEAR to get similar results from my place of purchase.

Anyone know if the New 104 replacement has this issue?

And does anyone know if the DLNA server is the same on the new unit?

I have returned an NV+ v2 to my supplier with a (UK) successful resolution (a refund was not acceptable). I had a few tickets open with Netgear, and eventually they said:

"Please be advised that the Netgear warranty is a hardware manufacturers warranty and as such, we will replace the unit for a like for like model."
and...
"We welcome the list of features that you feel are not working and we can look into this and see if we can assist but please know that the warranty is a hardware one, this does not cover software after 90 days, we can replace units if there is only a hardware fault. "

Unfortunately, due to Vogon and global decency laws I am not able to reproduce my answers here :D

IMHO the product is not up to the job, nor ever will be. It disappoints me. Not because a tech product has issues, but that the issues are FUBARing the exact capabilities I bought the product for in the first place. And that Netgear will not admit it.