I have 6.6.0 firmware. I know this used to show Plex under "APPS". Now it does not. I have read the other thread that is marked solved, but it's unclear what "solved" it. That thread mentions multiple random factory resets and also mentions downloading PLEX from PLEX and uploading it to the NAS. I'd like to know what the real solution or next steps are to troubleshoot this issue. I would rather not do a factory reset. I think I actually had it set up once, and removed it. Now I'm ready to focus on it, but it's not showing up.

PlexServer was running on my RN316 until the system updated to 6.6.0. After that update I tried to manually update Plex to the latest version. When i tried to stop plex to do the update, Plex disappeared from my system. Attempts to do the manual install has been unsuccessful. I've tried multiple versions, including the one that was running at the time to no avail. None of them will install. Anyone have work-around?

I've tried both v1.2.1 & 1.2.2 version of PMS (only available publicly to Plex Pass members) on my 214 and both install 'successfully', but fail to start, with an Empty Resource Error: Bad NML call.Looks as if Plex are busily trying to resolve the issue following the 6.6.0 upgrade, and found success on some systems but not others.I've sent a Plex developer a good deal of log content and now awaiting a response. Note: what I fail to understand about the latest upgrade from Netgear, is why developers are not exposed to early releases of the firmware so that they can prepare for what constitutes a major upgrade? it makes no sense to upgrade in this way when those buying your products often do so because of the support for specific applications (in this case Plex). There should be no need for this kind of reactive support...

Apparently the 6.6.0 update has been available for testing for a couple of months, so I don't understand how this has been allowed to happen. I think for the major apps compatibility should be confirmed before pushing through updates. All it takes is a little communication. The latest I understand on the issue is that 1.2.2 has a temporary fix in place that should get PMS up and running, but it isn't working for everyone.It's working for the dev I know that, but I have yet to see a thread myself where a user has reported back with success. That's not to say there hasn't been success however.There still appears to be a lot of users reporting the problem.

Wait you have a RN104? Then your issue is different.

Can you try uploading the app using a different web browser?

PLEX does not show up in APPs on 6.6.0 Ready NAS 104

45 Replies

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Pinkyg
Apprentice
Oct 19, 2016
I shut down and started my nas but plex still didn't work. That was last night and it still didn't work today.

I decided to try downloading the missing package from the Netgear repository and upload it to the nas. This failed but Plex is now working. Apparently installing the missing package also triggers apt-update?
Pinkyg
Apprentice
Oct 13, 2016
Apparently the 6.6.0 update has been available for testing for a couple of months, so I don't understand how this has been allowed to happen.

I think for the major apps compatibility should be confirmed before pushing through updates. All it takes is a little communication.

The latest I understand on the issue is that 1.2.2 has a temporary fix in place that should get PMS up and running, but it isn't working for everyone.
It's working for the dev I know that, but I have yet to see a thread myself where a user has reported back with success. That's not to say there hasn't been success however.
There still appears to be a lot of users reporting the problem.
- mdgm-ntgr
  NETGEAR Employee Retired
  Oct 19, 2016
  If you have a NAS running the Plex RN2XX app please see https://community.netgear.com/t5/Current-NETGEAR-and-Partners/Problems-running-Plex-Media-Server-after-6-6-0-update/m-p/1156937#M5809
  
  Rebooting your NAS and waiting a handful of minutes or so should lead to the problem being resolved.
  - jlkansascity
    Guide
    Oct 19, 2016
    This should not be marked as a "solution". I rebooted my NAS and waited a handful of minutes and PLEX is STILL missing fromt the APPS tab...
Pinkyg
Apprentice
Oct 08, 2016
Hi JenC,

I've received an update to my support ticket today from Netgear. Apparently there is no workaround right now but netgear/plex are working towards a fix.
- JennC
  NETGEAR Employee Retired
  Oct 08, 2016
  Hello Pinkyg,
  
  Thanks for the responding. Yes, as of the moment Netgear is investigating the issue. Plex Media already admitted this and they have released a new build for RN21x, see
  
  http://www.videohelp.com/software/Plex/version-history
  
  I'm not sure but it seems 100 series is also affected. I guess we'll have to wait. We apologize for the inconvenience.
  
  Regards,
  - Pinkyg
    Apprentice
    Oct 11, 2016
    Hi JennC,
    
    Many thanks you for your contribution :-)
    
    I'm wondering what testing was done to ensure continuity of PMS with the 6.6.0 readynas update.
    After all, the rn214 was heavily marketed towards Plex Media Server so I'd expect any update to be tested with any existing PMS app.
    
    I know my PMS was working without issue before the 6.6.0 readynas update.
Pinkyg
Apprentice
Oct 07, 2016
I updated to 6.6.0 today and have not been able to run plex media server since. I've uninstalled plex and installed 1.2.2 as per the plex update earlier in the comments but that fails to run, generating an error "Application failed to initialize. Empty resource error. Bad NML call. Code: 22002010000".
- JennC
  NETGEAR Employee Retired
  Oct 08, 2016
  Hello Pinkyg,
  
  Did you install the Plex Media manually?
  
  Please see this discussion about Plex: Problems running Plex Media Server after 6.6.0 update
  
  Regards,
holee
NETGEAR Expert
Oct 07, 2016
Hi Guys,

Please refer the comments below from Plex forum.

To all users with the ReadyNAS RN2xx series NAS (with transcoder enabled Plex Media Server):

We've noticed that the Firmware 6.6 version brought some under-the-hood changes that require tweaks made to Plex Media Server, so if you are running with this device and want to continue to use Plex Media Server 1.1.4 on it, please delay upgrading to Firmware 6.6 just yet. If you are a Plex Pass subscriber, The recent Plex Media Server 1.2.1 has a fix that again makes PMS run on the RN2xx series.
- jeb081998
  Aspirant
  Oct 19, 2016
  Is there a way to revert back to a previous firmware update to get plex running again?
  - StephenB
    Guru - Experienced User
    Oct 19, 2016
    jeb081998 wrote:
    
    Is there a way to revert back to a previous firmware update to get plex running again?
    
    You shouldn't need to. Rebooting the NAS should add the missing packages.
    
    You might also want to overinstall plex.
- jeb081998
  Aspirant
  Oct 19, 2016
- StephenB
  Guru - Experienced User
  Oct 07, 2016
  holee wrote:
  
  To all users with the ReadyNAS RN2xx series NAS (with transcoder enabled Plex Media Server):
  
  This sounds specific to the RN200 series, not the RN100 series.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Oct 07, 2016
    It's possible there may be an issue on the 100 series as well.
StephenB
Guru - Experienced User
Oct 06, 2016
Is the issue that plex was installed, and is missing from the apps page in the web UI? Or that it isn't installed, and is not shown on the available apps page?

Assuming that it isn't installed.

Plex no longer distributes their app through the netgear store. So it will not show up under "available apps" any more. So if plex is not installed, you need to download it from plex.tv and then upload it on the apps page.

Once you've done that, it should show up on the apps page. The install completes in the background, and it can take a few minutes after the upload completes.
- jlkansascity
  Guide
  Oct 06, 2016
  It is not installed. But I know it used to be on the APPS page; it was on my list of things to do. Now, when I have time to install it, after updating firmware to 6.6.0, it does not show in the APPS section anymore.
  
  Sounds like I need to go download it so I'll try that.
  
  Thanks!
  - jlkansascity
    Guide
    Oct 06, 2016
    After reading up on PLEX.tv forums, it sounds like Netgear has dropped compatability or support for PLEX. Can anybody confirm if this is supposed to work with a ReadyNAS 104 or not?