Hi, I have 2 SATA 2TB drives. When I login to the NAS I get: Remove inactive volumes to use the disk. Disk #1,2. I've double checked to ensure there are no USBs etc plugged into the machine. I've upgraded the firmware to the latest (6.7.4) The drives have re-synced however there are 2 RED HDDS showing when I look in "Volumes" I have the chance to format the drives however I don't want to as I have data on there that I can't lose When I look at the lights, there are 2 solid blue LED lights on each hard drive number. Thanks

I have the same issue. I don't think the Disk Spin would be the error as it was working fine before I upgraded the firmware

RandomNASChap I think you did already, tom72 maybe you want to upvote this "idea":https://community.netgear.com/t5/Idea-Exchange-for-ReadyNAS/Change-the-incredibly-confusing-error-message-quot-remove/idi-p/1271658 Download the logs from the GUI (System / Logs / Download Logs), look inside dmesg.log and search for md127. You can post an extract here if you want me to analyse.

RandomNASChap wrote:Thanks jak0lantash for the response. Yes, I did upvote that idea. Here's the just entries in dmesg.log with md127 included:[Tue May 30 10:45:19 2017] md: md127 stopped.[Tue May 30 10:45:19 2017] md/raid1:md127: active with 2 out of 2 mirrors[Tue May 30 10:45:19 2017] md127: detected capacity change from 0 to 1000059830272[Tue May 30 10:45:19 2017] BTRFS: device label 0ed5f04c:data devid 3 transid 1295 /dev/md127OK. That won't be enough in your case. Please also check md126 and md125.

Did any of you having data on your NAS manage to solve the problem? What happened to me:Had 3 1TB HDDs in my NAS for yearsOn 11 June I added a 4th 1 TB HDD to my RAID-0 volume as a parity disk to get protectedSync lasted until 14 June with degraded performance, yet everything workedAccording to logs, at the moment sync finished, a drive was reported failedI receive the "Remove inactive volumes to use the disk #1, 2, 3, 4" message and the same screens posted at the beginning of this threadIt is clear that all my disks could not have been failed. It is also clear that the chance is incredibly low that a disk fails at the very moment a few-days-long op finishes, after working properly for years. Actually, Disk #1 was shown with a red led on the graphics. I gracefully shut my NAS down, ejected and reinserted the same disk, and booted my NAS up. Now all four leds are green, but all disks appear in red. If I hover over the disks, all of those are reported ONLINE, no any indication of any failures. Firmware has been upgraded before sync to the latest. For some time I could access my NAS data, but I can't any longer. Only the root folder listing the shares of my volume loads, I cannot get into any shares. Yet I can clearly hear the NAS is performing I/O on the disk. Summary, I can't believe actual hardware failure occured, and even if it occured, I'm clueless which disk to replace. And I don't want another sync to run for 3 more days for the same result... Thanks for any help,Gus

I set up my RN316 a few days ago under the (then current) firmware 6.7.3.X-RAID2 setup (one of the reasons I wanted this NAS was to use different sized drives).The drives were all put in at once:2x 2GB (Ch 5 & 6), 2x 3GB (Ch 3 & 4), 2x 4GB (Ch 1 & 2)Although it took 26 hours to get all the disks sorted out [edit: reshape], the NAS seemed to be working fine, I only had a small amount of test data on it. I updated the firmware last night to 6.7.4, thinking the right time to do so wasa) when there was little data on the drives, andb) when there wasn't any data to lose, andc) to see how seamless NetGear's firmware updates were in a low risk situation, andd) to get the RN316 onto the latest firmware. Now I show a similar error to tom72.- [edit: I can access the NAS local admin page at 10.0.1.xx in a browser OK.]- all six HDDs show as red in System/Volumes- I now have a warning saying "Remove inactive volumes to use the disk. Disk #1, 2, 3, 4, 5, 6, 1, 2, 3, 4, 1, 2"- instead of a single summary box on the left hand side of the System/Volumes page, one that previously showed my working setup, I now have two boxes. The top one has Data = 0, Free Space = 0, Type = RAID 5. The Bottom one has Data = 0, Free Space = 0, Type = RAID Unknown.- whenever I try and use any other tab, a warning pops up saying "No volume exists. NETGEAR Recommends that you create a volume before configuring others. Navigate to the System > Volumes page to create a volume." I'm pretty glad I had the opportunity to do a firmware update when nothing important was on the NAS, if this is an indication of the likely outcome of a simple firmware update! My confidence in the product is rather shaken right now, but perhaps this is simple, not too unusual, and it's simply my low level of familiarity with the RN316. So, I have no idea what to do. I would like to:1. Understand what happened.2. Understand what to do.3. Get the NAS working again ASAP so I can start to use it. Any help would be very much appreciated. [edit: this link http://prosupport.netgear.com/pdf/DS_ProSupport_US_Intl.pdf suggests that, as I bought the unit in Australia just inside the window of dates in note 2 I am able to access warranty tech support 24/7 chat for the life of my product]

ReadyNAS - Remove inactive volumes to use the disk. Disk #1,2.

19 Replies

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RandomNASChap
Aspirant
May 30, 2017
I set up my RN316 a few days ago under the (then current) firmware 6.7.3.
X-RAID2 setup (one of the reasons I wanted this NAS was to use different sized drives).
The drives were all put in at once:
2x 2GB (Ch 5 & 6), 2x 3GB (Ch 3 & 4), 2x 4GB (Ch 1 & 2)
Although it took 26 hours to get all the disks sorted out [edit: reshape], the NAS seemed to be working fine, I only had a small amount of test data on it.

I updated the firmware last night to 6.7.4, thinking the right time to do so was
a) when there was little data on the drives, and
b) when there wasn't any data to lose, and
c) to see how seamless NetGear's firmware updates were in a low risk situation, and
d) to get the RN316 onto the latest firmware.

Now I show a similar error to tom72.
- [edit: I can access the NAS local admin page at 10.0.1.xx in a browser OK.]
- all six HDDs show as red in System/Volumes
- I now have a warning saying "Remove inactive volumes to use the disk. Disk #1, 2, 3, 4, 5, 6, 1, 2, 3, 4, 1, 2"
- instead of a single summary box on the left hand side of the System/Volumes page, one that previously showed my working setup, I now have two boxes. The top one has Data = 0, Free Space = 0, Type = RAID 5. The Bottom one has Data = 0, Free Space = 0, Type = RAID Unknown.
- whenever I try and use any other tab, a warning pops up saying "No volume exists. NETGEAR Recommends that you create a volume before configuring others. Navigate to the System > Volumes page to create a volume."

I'm pretty glad I had the opportunity to do a firmware update when nothing important was on the NAS, if this is an indication of the likely outcome of a simple firmware update! My confidence in the product is rather shaken right now, but perhaps this is simple, not too unusual, and it's simply my low level of familiarity with the RN316.

So, I have no idea what to do.

I would like to:
1. Understand what happened.
2. Understand what to do.
3. Get the NAS working again ASAP so I can start to use it.

Any help would be very much appreciated.

[edit: this link http://prosupport.netgear.com/pdf/DS_ProSupport_US_Intl.pdf suggests that, as I bought the unit in Australia just inside the window of dates in note 2 I am able to access warranty tech support 24/7 chat for the life of my product]
- RandomNASChap
  Aspirant
  May 30, 2017
  - RandomNASChap
    Aspirant
    May 30, 2017
    [edited for clarity]
    
    Screenshot of local admin page System > Overview.
    
    Screenshot of RAIDar.
evan2
NETGEAR Expert
May 31, 2017
tom72

Could do you please send logs?

How do I send all logs to ReadyNAS Community moderators?
https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
- RandomNASChap
  Aspirant
  Jun 07, 2017
  Just in case anyone is searching for this error and wants to know one (of possibly numerous) of the reasons for the error and the solution...
  
  I contacted NETGEAR Support and requested help. They were very helpful, diagnosed the issue, suggested a couple of solutions, and all in all I'd recommend them.
  
  Situation
  
  I set up my RN316 a few days ago under the (then current) firmware 6.7.3.
  
  X-RAID2 setup (one of the reasons I wanted this NAS was to use different sized drives).
  The drives were all put in at once:
  2x 2GB (Ch 5 & 6), 2x 3GB (Ch 3 & 4), 2x 4GB (Ch 1 & 2)
  Although it took 26 hours to get all the disks sorted out [edit: reshape], the NAS seemed to be working fine, I only had a small amount of test data on it.
  
  I updated the firmware last night to 6.7.4, thinking the right time to do so was
  a) when there was little data on the drives, and
  b) when there wasnt any data to lose, and
  c) to see how seamless NetGears firmware updates were in a low risk situation, and
  d) to get the RN316 onto the latest firmware.
  
  Now I show a similar error to tom72.
  - I can access the NAS local admin page at 10.0.1.xx in a browser OK.
  - all six HDDs show as red in System/Volumes
  - I now have a warning saying "Remove inactive volumes to use the disk. Disk #1, 2, 3, 4, 5, 6, 1, 2, 3, 4, 1, 2"
  - instead of a single summary box on the left hand side of the System/Volumes page, one that previously showed my working setup, I now have two boxes. The top one has Data = 0, Free Space = 0, Type = RAID 5. The Bottom one has Data = 0, Free Space = 0, Type = RAID Unknown.
  - whenever I try and use any other tab, a warning pops up saying "No volume exists. NETGEAR Recommends that you create a volume before configuring others. Navigate to the System > Volumes page to create a volume."
  
  Im pretty glad I had the opportunity to do a firmware update when nothing important was on the NAS.
  
  I provided system logs, screenshots etc, similar to those above in this thread.
  
  Diagnosis
  
  From NETGEAR Support:
  
  Upon checking the logs, it seems that HDD inserted on channel 5 with serial number S2HGJD2Z805484 is now getting faulty due to number of errors.
  This is the only reason why you encountered this issue on you device.
  You can try to remove this disk and error should disappear, your NAS is on RAID 5 configuration and it has one drive fault tolerance.
  You just need to replace your faulty drive to fix the issue.
  Please see list of recommended and tested drives for your NAS.
  
  My next actions
  
  I shut down the NAS.
  I replaced the faulty 2GB HDD with a fresh 4GB HDD, formatted exactly the same as the other HDDs.
  I inserted the replacement disk, and turned the power on at about 930PM.
  At 800AM the following morning the NAS was still stuck at "Booting..." on the front panel of the RN316.
  I could not reach the local admin page through my browser.
  
  What I should have / could have done
  
  Turns out I should have shut down, removed the faulty HDD, and rebooted without any drive in the slot.
  After booting, I should then have hot-plugged in the new drive (ie. while the NAS is powered-on, insert the replacement drive to the NAS).
  The NAS should then resync automatically.
  
  Alternatively I could have performed a factory reset, since there was no data on the NAS.
  
  What I actually did to solve the issue
  
  Due to time zone differences, and me being somewhat impatient to get going, I did a factory reset.
  
  [As an aside, Interestingly, the RN316 wouldn't factory reset with the new drive inserted.
  To get the NAS to factory reset I had to remove the new drive (so, only 5 of the 6 original HDDs were in the NAS), and then factory reset as per the manual for the RN316.]
  
  After the factory reset (with 5 of 6 drives in place) the RN316 resynced with just the 5 drives. This took about a day, which was about what I expected.
  After the resync with 5 drives was complete, I inserted the new drive.
  As the old (faulty) HDD was 2TB, and the new HDD was 4TB, it then took about another day to add the 6th HDD to the array, as a reshape was required.
  
  I now have a working 6 HDD array, as per the screenshot below:
  
  Cheers to those who gave their time and assistance in the thread above. Hopefully this is of some help to later searchers for this error, although please note there may well be plenty of other reasons for the error, so one size may not fit all!
  - RandomNASChap
    Aspirant
    Jun 07, 2017
    I angered the NAS gods... less than an hour after my last post, we had an (unexpected) power interruption to the house circuit that the NAS is connected to.
    
    The NAS doesn't yet have an UPS connected, so it did not power down gracefully... so I now have a 35 hour resync underway. Yay.
GusT
Tutor
Jun 14, 2017
Did any of you having data on your NAS manage to solve the problem?

What happened to me:
Had 3 1TB HDDs in my NAS for years
On 11 June I added a 4th 1 TB HDD to my RAID-0 volume as a parity disk to get protected
Sync lasted until 14 June with degraded performance, yet everything worked
According to logs, at the moment sync finished, a drive was reported failed
I receive the "Remove inactive volumes to use the disk #1, 2, 3, 4" message and the same screens posted at the beginning of this thread
It is clear that all my disks could not have been failed. It is also clear that the chance is incredibly low that a disk fails at the very moment a few-days-long op finishes, after working properly for years.

Actually, Disk #1 was shown with a red led on the graphics. I gracefully shut my NAS down, ejected and reinserted the same disk, and booted my NAS up. Now all four leds are green, but all disks appear in red. If I hover over the disks, all of those are reported ONLINE, no any indication of any failures.

Firmware has been upgraded before sync to the latest.

For some time I could access my NAS data, but I can't any longer. Only the root folder listing the shares of my volume loads, I cannot get into any shares. Yet I can clearly hear the NAS is performing I/O on the disk.

Summary, I can't believe actual hardware failure occured, and even if it occured, I'm clueless which disk to replace. And I don't want another sync to run for 3 more days for the same result...

Thanks for any help,
Gus