Something happens when I add a folder called "J11-Roncadelle 17-09-2017" to the data previously stored on disk, using the web page provided by "readycloud.netgear.com".in details:I start from a rumor that all devices that connect to NAS see the correct situation (Samsung TV - STB Humax - VLC on Samsung smartphones)I add the folder "J11-Roncadelle 17-09-2017" under the path \ nas ....... \ Photos-Movies \ 2017 \ 0-MTBthe system goes crazythrough the web page everything is ok (attached)BUTall devices see- The 2017 folder is duplicated about 1000 times, all of them are (attached)- The added folder is in a wrong place and it is empty (attached)

Hello TheBraf, It does appear that after adding a specific folder on the NAS the system goes crazy. When the system goes crazy, can you give more detail about the behavior of the NAS. Can you give screenshot of the error you are getting and the directory where the specific folder is created. Have you tried creating a folder using simple name without using special character - and space? What firmware is the NAS running at? Regards, Marty_M NETGEAR Community Team

Hi Marty,attached the screenshot of what a I see from the PCand the picture of what I see on the TV TV-KO-2PC - OKTV-KO-1I've performed further tests1-I noticed both ReadyDLNA and SMB services were enabledI disabled the ReadyDLNA (SMB only) service and from VLC-Phone ONLY I see files on NAS in the correct way, BUT of course TV and STB does not support SMBenabling ReadyDLNA only (no SMB) the wrong state comes again2-I removed, by means of web-page the forlder "2017" (parent of "J11-....")from browser I see the right state, but on TV I still see the "J11-...." folder3-I deletd the VOLUME related to the discI re-installed the VOLUME related to picturesI backupped from external USB3 disc the complete tree (with "2017" and "J11-...." folders)all devices see the NAS files in the right way .......... but I do not think this is a solution about your questions:Have you tried creating a folder using simple name without using special character - and space?>>> yes, I renamed the "J11-...." into "test", but I still see the "J11-...." folderWhat firmware is the NAS running>>> 6.8.0 the directory where the specific folder is created.>>> as you can see fron the screeshot the complete path was>>> \Foto-Filmati\2017\0-MTB\J11-Roncadelle 17-09-2017>>> no "strange" char in my opinion Many Thanks

Hello TheBraf, Please check if Enhance macOS feature under SMB is enabled. If so please try to disable it and check if that will help. Firmware version 6.8.1 is now officially available you may want to upgrade the firmware and check if that will make any difference. Regards, Marty_M NETGEAR Community Team

"Please check if Enhance macOS feature under SMB is enabled. If so please try to disable it and check if that will help.">>> in the past I completely disabled SMB service, keeping DLNA running only. nothing changed " Firmware version 6.8.1 is now officially available you may want to upgrade the firmware and check if that will make any difference.">>> it is now running 6.8.0. and trying to get update the system tell me there are no version (attached .... in italian)RgdsStefano

Hello TheBraf, I believe the 6.8.1 firmware is not yet available on our server so automatic update will not work. For this concern you may need to manually upload the firmware to the NAS, please go to this link where you can download the firmware and where you can find the steps to manually upgrade the firmware. Regards, Marty_M NETGEAR Community Team

ReadyNAS 102- S.N. 3ERC4AE200216 - wrong dir/file management

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Marty_M
NETGEAR Employee Retired
Sep 25, 2017
Hello TheBraf,

It does appear that after adding a specific folder on the NAS the system goes crazy. When the system goes crazy, can you give more detail about the behavior of the NAS. Can you give screenshot of the error you are getting and the directory where the specific folder is created. Have you tried creating a folder using simple name without using special character - and space? What firmware is the NAS running at?

Regards,
Marty_M
NETGEAR Community Team
- TheBraf
  Guide
  Sep 25, 2017
  Hi Marty,
  attached the screenshot of what a I see from the PC
  and the picture of what I see on the TV
  
  TV-KO-2PC - OKTV-KO-1
  I've performed further tests
  1-
  I noticed both ReadyDLNA and SMB services were enabled
  I disabled the ReadyDLNA (SMB only) service and from VLC-Phone ONLY I see files on NAS in the correct way, BUT of course TV and STB does not support SMB
  enabling ReadyDLNA only (no SMB) the wrong state comes again
  2-
  I removed, by means of web-page the forlder "2017" (parent of "J11-....")
  from browser I see the right state, but on TV I still see the "J11-...." folder
  3-
  I deletd the VOLUME related to the disc
  I re-installed the VOLUME related to pictures
  I backupped from external USB3 disc the complete tree (with "2017" and "J11-...." folders)
  all devices see the NAS files in the right way .....
  ..... but I do not think this is a solution
  
  about your questions:
  Have you tried creating a folder using simple name without using special character - and space?
  >>> yes, I renamed the "J11-...." into "test", but I still see the "J11-...." folder
  
  What firmware is the NAS running
  >>> 6.8.0
  
  the directory where the specific folder is created.
  >>> as you can see fron the screeshot the complete path was
  >>> \Foto-Filmati\2017\0-MTB\J11-Roncadelle 17-09-2017
  >>> no "strange" char in my opinion
  
  Many Thanks
  - Marty_M
    NETGEAR Employee Retired
    Sep 25, 2017
    Hello TheBraf,
    
    Please check if Enhance macOS feature under SMB is enabled. If so please try to disable it and check if that will help. Firmware version 6.8.1 is now officially available you may want to upgrade the firmware and check if that will make any difference.
    
    Regards,
    Marty_M
    NETGEAR Community Team