Forum Discussion

Aspirant

Jan 15, 2016

Readynas 102 connection problem with Apple Macs

I have a client in a design studio where we installed a 2 disk (2x3TB) Readynas 102 about a year ago. The PC's on the network see the folders really quickly but the two Macs seem to have a proble...

Using with Mac OSX

JennC

NETGEAR Employee Retired

Jan 15, 2016

Hello barryd,

I have some questions below:

Are the Mac machines and Windows connected to the same switch where the NAS is?
Are the Mac machines using gigabit LAN cards?
Have you already tested if the Mac machines get the same problem when it tries to access one of the computer's shared folder on the network?
Which file protocol do you use to access the NAS on the Mac machines?
What's the Mac OS version of the two?
What's the firmware version of the ReadyNAS?

Regards,

barryd
Aspirant
Jan 15, 2016
Thanks for the quick reply

I will answer what I can and come back to you with the other answers (I am not onsite)

Yes everything is connected into the same switch in a cabinet
Yes the macs are on gigabit lan cards
No I have not got them to try and access a shared folder on the PC but will suggest this
From memory I think the protocol was SMB but I cannot be sure and Im not sure how I check
Will also check the OS versions
As regards the firmware version of the readynas can you check this from the PC admin page? I suspect its not been updated since it was installed?

Thanks again and will try and get the answers to the outstanding questions.
- mdgm-ntgr
  NETGEAR Employee Retired
  Jan 15, 2016
  There is a backend settings change that may help with SMB directory listing performance from Mac OS X
  
  Can you send me your logs (see the Sending Logs link in my sig)?
  - barryd
    Aspirant
    Jan 18, 2016
    Hi
    
    Thanks for the further replies. Sorry but I was away over the weekend.
    
    All they have come back to me so far with is the Readynas firmware version which is 6.1.6
    
    I am going to see if I can get remote access to the mac later today which might speed things up a bit