Readynas 102 connection problem with Apple Macs

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barryd wrote:

 

This is not a good situation.  I guess I will have to delete or suspend (is that possible?) the backup job until we can rectify the backup problem thats causing the crashing.

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You can disable the backup schedule from the web UI.

It's possible that the backup issue is a symptom, not a cause.  For instance, a disk failure or a corrupt btrfs volume might be the real problem.  Did you (or mdgm) look at the disk health or check the volume integrity?

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StephenB wrote:

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barryd wrote:

 

This is not a good situation.  I guess I will have to delete or suspend (is that possible?) the backup job until we can rectify the backup problem thats causing the crashing.

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You can disable the backup schedule from the web UI.

 

It's possible that the backup issue is a symptom, not a cause.  For instance, a disk failure or a corrupt btrfs volume might be the real problem.  Did you (or mdgm) look at the disk health or check the volume integrity?

  

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 Yes I am pretty sure it all checked out ok when mdgm was looking at it.   The backup worked fine until the client went and upgraded the firmware and looking around I think others have had similar problems with 6.4.x.  IVe not had time to look at possible solutions.  Ill see later if I can get mdgm to have a look remotely.  They are a bit vunerable now though as they have not done a succesful backup since 27 Jan.  Its only 250GB of data though so I may just copy it all somewhere on the network in the interim.

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Its only 250GB of data though so I may just copy it all somewhere on the network in the interim.

If you can copy it off easily, your best strategy might be to do a factory reset with 6.4.2 and start fresh.

There was a typo on the first line of the /etc/frontview/samba/smb.conf.overrides file. I have now fixed this. The vfs_fruit module should now be in use.

Thanks

I just connected in remotely,  I think it may still be slow but Ill get them to restart and see if there is any difference

Good news!  Initial reports after restarting the macs is they are connecting much faster.  They are still taking 20 seconds or so to access the folders but they were pretty much griding to a halt before and taking several minutes sometimes.

I have asked them to report back later today.

Thanks again and big thanks to mdgm for all his time and effort.

Just need to sort out the backup problem next!

Good to hear. Do you have another thread open for the backup issue?

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mdgm wrote:

Good to hear. Do you have another thread open for the backup issue?

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No,  I probably should start one.  Ive not heard back from the client since Friday, I think they were backing up manually over the weekend so Ill catch up with them today and see how its all going and how they want to proceed.

The backup stopped working and just crashes the server after the upgrade to 6.4.2.

Have started a new thread regarding the back up here.  https://community.netgear.com/t5/Backing-up-to-your-ReadyNAS/Readynas-102-not-backing-up-and-freezing-after-upgrade-to-6-4-2/m-p/1054010#M11969

Looks like I will be going to site at some point in the near future as well rather than working remotely all the time.

Can someone summarize the final solution to this problem and the steps neeced to correct it?

Hi brosnahan1114,

Welcome to the community!

Can you tell us which Firmware and unit are you using? Are you having trouble with the performance (SMB/CIFS or AFP)?

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team

I'm running the ReadyNAS 102 with Firmware 6.4.2, accessing it from a Mac OS 10.10.5.  I'm having trouble with the performance where when I open a folder, it could take a couple of minutes for the contents to display.  Both are connected by wire to a Netgear R7000 router.   There is also a Win10 laptop which is running wireless, which can display the contents of the folders in seconds.  

Thank you

Hi brosnahan1114,

Is Antivirus enabled? In MAC, you can use two file sharing protocols  (namely SMB/CIFS and AFP) in accessing your files.

Kind regards,

BrianL
NETGEAR Community Team​​​​

antivirus is disabled.  I tried both SMB and AFP, both ways produce the same results

Hi brosnahan1114,

Have you reported this problem to NETGEAR support? I will run some tests and let you know the result.

Kind regards,

BrianL
NETGEAR Community Team​