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Forum Discussion
alisys
Dec 21, 2016Aspirant
ReadyNAS 2120 crash every little
Hello, We have about a dozen NAS ReadyNAS, half are model 2120 and 2120v2. These models give us problems that make them unusable every little time: balance, defrag ... that last up to 22 days a...
alisys
Dec 27, 2016Aspirant
Is there any guarantee that the logs will solve it?
Get these logs will take us work and time and so far they have not been useful.
FramerV
Dec 27, 2016NETGEAR Employee Retired
Hi alisys,
The logs will help in determining what is happening with the ReadyNAS units.
If you are in a hurry, it might be best to get in touch with our phone support group to check what option do you have for a faster resolution.
Regards,
- alisysDec 29, 2016Aspirant
How can I send the logs?
- mdgm-ntgrDec 29, 2016NETGEAR Employee Retired
FramerV provided a link to an article that explains how to do that in his first reply in this thread.
- mdgm-ntgrDec 30, 2016NETGEAR Employee Retired
Can you please download the logs zip following the instructions and send those in? You can alternatively download the logs using RAIDar. There are logs in the logs zip that you can't get simply by creating an archive of /var/log
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