NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jamiejav1's avatar
jamiejav1
Aspirant
Oct 19, 2020
Solved

Readynas 312

I have a readynas 312 that is working great but seems to be registered under my older account which I can find.

 

First, I need to associate this with my current account.

 

Secondly, I have an R8000 router that I can see in the account but I also have a secondary router r6000 that I cant see.  How do I add this to the account?

  • JohnCM_S's avatar
    JohnCM_S
    Oct 28, 2020

    Hi jamiejav1,

     

    The registration of your RN312 has been successfully transferred from your old myNETGEAR account to the new one. If you need to register new NETGEAR devices, you may just do it using your new myNETGEAR account.

     

    Regards,

5 Replies

Replies have been turned off for this discussion
  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Oct 21, 2020

    Hi jamiejav1,

     

    You may send me the email address of both of your old myNETGEAR account and the current one via private message. I will check if I can forward a request to an appropriate team that can merge the two accounts.

     

    Please also provide the serial number of your NETGEAR devices.

     

    For the R6000 router, was this registered already? If not yet, you may just log in to my.netgear.com then register the device there.

     

    Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Oct 24, 2020

    Hi jamiejav1,

     

    Would just like to check if you still need help with this concern. In case you still need assistance, you may just send the requested information via private message.


    Regards,

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        Oct 24, 2020

        Hi jamiejav1,

         

        I have sent a request to the appropriate team to merge your old myNETGEAR account to your current one. I will provide you an update once I get a feedback.

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More