EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

DrDSP
Aspirant
Jan 05, 2015
So, over the weekend, I decided to pull the trigger and "reset factory defaults" on my RN104 to see if it would help this issue. All went well... I re-imported my settings and copied my data back to the drive. The drive stayed up for 2 entire days (a real feat nowdays) while it was happily copying data. I was hoping that by reformatting the RAID volumes and/or reducing the snapshots back to zero would help the locking up situation.

Unfortunately, doing this did not seem to help. A few hours after my data finished copying, my RN104 locked up again. At least for my situation, my drive only seems to become unresponsive while it is idle. Maybe this is a big clue.

I also set the panic and panic_on_oops settings to see if an automatic reboot would occur, indicating a kernel panic, but my unit did not reboot. So, at least in my case, a kernel panic does not seem to be happening...
sauronek
Aspirant
Jan 09, 2015
Any news?
Solutions?
Only solution: downgrade to 6.1.9?
mdgm-ntgr
NETGEAR Employee Retired
Jan 09, 2015
Have you tried freeing up some space on your volume?
sauronek
Aspirant
Jan 09, 2015
Yes.
But tell my why on 6.1.9 all work.
One thing changed on my side update to 6.2.x and problems starts.
If i can't fill volume to full, tell me how much space must be free?
I realy afraid insert next disk in this state of NAS (what hapen when NAS lock when volumes rebulid?)
af8
Guide
Jan 09, 2015
My drives are 76% free and I still get the issue. Have you managed to see anything from the logs that we've all submitted?

Many thanks in advance.
mdgm-ntgr
NETGEAR Employee Retired
Jan 09, 2015
It sounds to me like there are different issues for different users going on here.

Perhaps when the next firmware is available, 6.2.3, some of you could try that and give some feedback on whether that resolves your issues.
jzeevi
Aspirant
Jan 10, 2015
I'm having the same problem as what seems to be reported here. When I first got my NAS it worked well. Then I upgraded to 6.2 and it all went bad with multiple lock ups for (apparently) no reason. From reading the threads, sounds like there's a suspicion that a kernel panic or app oops may be at fault.

How do we reach the Netgear development community or QA folks to let them know of these issues? (L1/L2 tech support seems to think that if the NAS can be rebooted it must be a config problem, but past 90 days won't help out....)

Also, shy of hard rebooting (pulling power) is there a better way to reset and regain access? If not, that's fine too. I see lots of folks refering to telnet/ssh access - how does that work on these boxes?

I guess my frustration is getting the better of me - any idea what direction I need to go to start to figure this out?

josef
mdgm-ntgr
NETGEAR Employee Retired
Jan 10, 2015
If it locks up and the safe shutdown via the power button doesn't work, the UI doesn't work and you can't get in via SSH you can't shutdown the NAS safely.

SSH can be enabled under System > Settings > Services > SSH. Do have a read of the warning before proceeding with enabling that.

Can you send in your logs (see the Sending Logs link in my sig)?
jzeevi
Aspirant
Jan 10, 2015
Buttons are dead, no UI, and I thought I enabled SSH (can't check, it's locked up again) but no connection via SSH....

I sent my logs in, hope I did it right...

josef
jzeevi
Aspirant
Jan 10, 2015
Hmmm... I got :

'<EMAIL ADDRESS REMOVED BY MODERATOR>' on 1/10/2015 4:27 PM
Server error: 'Invalid recipient'

is there another address to use?

josef

Forum Discussion

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Related Content

Entire Dropbox

ReadyNAS NV+ locking HDD

Downstream/Upstream Channel Locking

Weak Wireless Connection Crashes Entire Network

One upstream channel locked - amber light

NETGEAR Academy

ProSupport for Business