EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

StephenB
Guru - Experienced User
Dec 30, 2014
Clearly it shouldn't just hang (ever), and it might well not be load related.

If you disable bitrot protection, then CoW is enabled when snapshots are taken, and disabled right afterwards.

I'd probably disable both bitrot and snapshots, and see if anything changes. If it still hangs, I'd delete all existing snapshots (at least the automatic ones) and defrag/rebalance - and see if that changes anything.
af8
Guide
Dec 30, 2014
mdgm wrote:
af8 can you also send your logs?

Log files sent. Many thanks for the assistance.
Rify
Tutor
Dec 30, 2014
It's been a number of cases of a similar bug appeared with the 6.2.x update... Maybe Netgear need to investigate it seriously ?
StephenB
Guru - Experienced User
Dec 30, 2014
Rify wrote:
It's been a number of cases of a similar bug appeared with the 6.2.x update... Maybe Netgear need to investigate it seriously ?
It has to be on their short list. I imagine we'll hear more as soon as the holiday break is over.
sauronek
Aspirant
Dec 30, 2014
In my config Snapshot is disabled, Bitrot protection disabled, checksum disabled, no heavy use and NAS freeze (my NAS is media storage, nothing fancy, almost no apps installed MySQL, PHPmyadmin). Strange is on 6.1.9 no single crash, working perfect, after update bum freeze, is better now ( 1 freeze on week) but it's somthing wrong with 6.2.x not my usage or setup.
mdgm-ntgr
NETGEAR Employee Retired
Dec 30, 2014
sauronek can you send in your logs as well if you haven't already?
sauronek
Aspirant
Dec 30, 2014
done
Rify
Tutor
Dec 30, 2014
The bug appears when we access to the NAS after a period of inactivity (dont know how many time..). If the NAS is occupied continuously, it works normally..
mdgm-ntgr
NETGEAR Employee Retired
Dec 30, 2014
Do you all find that this happens after a period of inactivity.

Very little has changed kernel related since 6.1.9.

Do you or have you used disk spin-down?

sauronek I can see your volume is almost full.

The more detail you all can provide about your setups would be useful.
sauronek
Aspirant
Dec 30, 2014
Yes my volume is almost full but on 6.1.9 it's not problem at all. Spin down disabled, most freeze after inactivity, but 2 times freeze when i stream movie from NAS and hit pause for maybe 5 min. It's better on 6.2.x productivity version, on beta NAS crash 4, 5 times on day.
What detail you need?

Forum Discussion

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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