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Mjar's avatar
Mjar
Aspirant
Sep 05, 2015
Solved

ReadyNAS "Admin Page" is offline

Hi all,

 

Unfortunately, my ReadyNAS (OS 6.2.4) has been troubled for quite some time. I'm not able to connect to the admin page of the NAS within a couple of days after a device reset. When I reset the device (readynas 2 ultra legacy) it will work fine, but within a few days the admin page will go offline and will not return until the device is reset again. Trying to access the admin page will get a "Connecting to ReadyNAS Admin Page" which results in "ReadyNAS Admin page is offline". A number of things I tried to fix it:

 

- Disabling anti-virus

- Disabling MySQL

- Disabling snapshots

- Disabling most apps

- Trying different internet browsers and incognito mode to check cache issues

 

With Raidar, I'm able to see the device, but the overview screen will say: "Status: Management service is offline". All shares and apps are also working and I'm able to open them as well so it's just the admin page that is offline. So far I have been unable to fix this, but it's been like this for quite some months now :( Please help!

 

If needed I'm able to send logs.

  • Hi all,

     

    I have exchanged the standard 1GB memory with a single 2GB memory module (Mushkin Essentials - DDR3 - 2 GB - SO DIMM 204-pin - 1333 MHz / PC3-10666 - CL9 - 1.5 V - non-buffer - non-ECC) and my problems are gone. I have stressed it with quite some Transmission, Sabnzbd and Sickbeard activities at the same time which would definately result in a crash before the memory upgrade and.. admin page is working fine. Apparantly a legacy device (Readynas Ultra 2) can't always run OS6 with the same apps as OS4 without some memory issues if you're a 'heavy' user. Solution for me: 2Gb of memory instead of 1Gb. Hope this helps someone.   

14 Replies

Replies have been turned off for this discussion
  • Hi all,

     

    I have exchanged the standard 1GB memory with a single 2GB memory module (Mushkin Essentials - DDR3 - 2 GB - SO DIMM 204-pin - 1333 MHz / PC3-10666 - CL9 - 1.5 V - non-buffer - non-ECC) and my problems are gone. I have stressed it with quite some Transmission, Sabnzbd and Sickbeard activities at the same time which would definately result in a crash before the memory upgrade and.. admin page is working fine. Apparantly a legacy device (Readynas Ultra 2) can't always run OS6 with the same apps as OS4 without some memory issues if you're a 'heavy' user. Solution for me: 2Gb of memory instead of 1Gb. Hope this helps someone.   

    • RezzZ's avatar
      RezzZ
      Tutor

      I have 4GB since last year already when I upgraded to OS 6. Still admin page offline sometimes.

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      Well all our current x86_64 models ship with OS6 come with at least 2GB RAM. 1GB isn't the sweet spot it used to be.

       

      As the memory in PCs that ship rises over time, apps, OSes etc. may add new features etc. and start using more memory.

       

      6.4.0 has a new kernel and you may also see some improvements from that.

  • Hi Stephen, do you perhaps have any other suggestions on what to do? Thanks!
    • StephenB's avatar
      StephenB
      Guru - Experienced User

      I believe the web admin ui runs at a relatively low priority.  I'd start with lowering the priority of sabnzbdplus and see if access returns.

       

      The load average question has been here from the beginning. To some degree that depends on the application structure (since the load average is simply the number of things waiting to execute)

       

       

      • RezzZ's avatar
        RezzZ
        Tutor

        strange thing, chrome for Mac seems to have more problems with the page being offline than safari, or chrome/firefox on windows...

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Please send in your logs (see the Sending Logs link in my sig).

    • Mjar's avatar
      Mjar
      Aspirant

      Just send them in, thanks a lot for looking into this!

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        You are still running too much on the NAS and it is running out of memory. I can see that MySQL is one of the services you are running.

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