Readynas NV +V2 unable to access data volume

Question

Hello everyone,I returned home from work one day to find that my NAS was displaying the following message "Vol C Lifesupp". I wasn't that worried as I thought it was telling me one of the drives was dead and I could just replace it. Before I could get the new drive I needed to power the NAS off as my electric was being turned off. I powered the NAS off using its power button, just pressed it twice and it shutdown as normal.The next day I pressed the power button and walked away as it usually takes a little while to power on, I wasn't expecting it to resolve the issue. When I got the new drive I thought I would log into the management page and just confirm the dead drive, upon logging into the page it appears none of the volumes are accessible.&nbsp;Checking info I can see all disks are list as present and status ok, I then tried to access the share through windows which does appear if I do \NASname but windows says it can't access it.I checked with RAIDar and it said all drives are healthy&nbsp;Restarting the NAS just does a normal restart with no scans/errors etc.Here are the detailsModel: ReadyNAS NV+ V2Firmware: RAIDiator 5.3.13Raid Type: X-RAID2&nbsp;I've added a few pic.

StephenB · Answer

It looks to like disk 4 is failing.
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I suggest downloading the full log zip file from the web UI, and asking one of the mods to analyze it.&nbsp; Send a Private Message (PM) to&nbsp;JohnCM_S&nbsp;or&nbsp;Marc_V&nbsp;with a downloadable link to the logs.&nbsp; Don't post them publicly.&nbsp; You can send a PM using the envelope icon in the upper right of the forum page.

Kweegly · Answer

Thank you I have done this.

Kweegly · Answer

Hi&nbsp;StephenB&nbsp;&nbsp;Do you know how long they usually take to reply?

Marc_V · Answer

Kweegly

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It seems that you have multiple disk failure already. its not only Disk 4 that's having error.

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Under diagnostics.log shows the errors on your disks 1,2,3

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Disks 1 and 4 already went out, while 2 and 3 have errors already. Do you have backup of your data? The best option right now is to check disks 1 and 4 to see if one or both can still be cloned. You may want to check on the disks by connecting it to a PC.

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It would be best also if you contact Support and purchase a Pay-per-Incident Support so Experts will be able to assist you

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Note: Data recovery service might be needed but since this is a multiple disks failure, Experts will do their best effort to try and get your data recovered.

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Alternatively, you may want to try recovery tools like ReCLAIMe to recover data lost from your failed drives.

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HTH

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Regards

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Kweegly · Answer

Hi&nbsp;Marc_V&nbsp;&nbsp;Thanky you for your reponse,&nbsp;When you say check whether disk 1 and 4 can be cloned, do you mean remove one and replace it wtih a new HD?&nbsp;&nbsp;

Forum Discussion

Readynas NV +V2 unable to access data volume

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