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Forum Discussion
Readynas Pro - fails to send email alerts - HELP!
Have a ReadyNAS Pro with latest RAIDiator 4.2.19.
I have not been able to SUCCESSFULLY send email alerts, for a year now. With this latest firmware, and previous versions. I used to be able to receive test alerts when the NAS was new in 2009.
When I use the INTERNAL email provider, I get a message that the test message was successfully sent. However, I do not RECEIVE the message to any of the 3 email addresses I put in the fields. Checked my spam filter, not there.
When I use the CUSTOM email provider, and put in the correct parameters as follows:
Alert Contact 1:user@shaw.ca
Alert Contact 2:user2@shaw.ca
Alert Contact 1:user@somewhereelse.com
user: user@shaw.ca
password: mypassword
SMTP server: shawmail.vc.shawcable.net
SMTP Port: I can use 25 or 587, both pinged ok
from: user@shaw.ca
Use TLS: I can leave it checked or not.
Whatever combination I try, I get the message "Failed to contact SMTP server".
Can anyone help with this please? It seems to be a common problem, but I have not found a solution on this forum. I see that some have had success with GMAIL. Not familiar with how that would get the email alert to my Shaw ISP email address (I am guessing it would not), so I prefer not using another email provider. I would prefer to use my ISP's email system, which is the only one I check regularly.
Can anyone help? This is really critical now, since I have now had 3 bad hard drives in the last year (that were originally delivered with the NAS), and who knows when the replacements are going to fail again.
Thanks.
I have not been able to SUCCESSFULLY send email alerts, for a year now. With this latest firmware, and previous versions. I used to be able to receive test alerts when the NAS was new in 2009.
When I use the INTERNAL email provider, I get a message that the test message was successfully sent. However, I do not RECEIVE the message to any of the 3 email addresses I put in the fields. Checked my spam filter, not there.
When I use the CUSTOM email provider, and put in the correct parameters as follows:
Alert Contact 1:user@shaw.ca
Alert Contact 2:user2@shaw.ca
Alert Contact 1:user@somewhereelse.com
user: user@shaw.ca
password: mypassword
SMTP server: shawmail.vc.shawcable.net
SMTP Port: I can use 25 or 587, both pinged ok
from: user@shaw.ca
Use TLS: I can leave it checked or not.
Whatever combination I try, I get the message "Failed to contact SMTP server".
Can anyone help with this please? It seems to be a common problem, but I have not found a solution on this forum. I see that some have had success with GMAIL. Not familiar with how that would get the email alert to my Shaw ISP email address (I am guessing it would not), so I prefer not using another email provider. I would prefer to use my ISP's email system, which is the only one I check regularly.
Can anyone help? This is really critical now, since I have now had 3 bad hard drives in the last year (that were originally delivered with the NAS), and who knows when the replacements are going to fail again.
Thanks.
11 Replies
Replies have been turned off for this discussion
- I use gmail for the smtp, and send the alerts to both my gmail and corporate mail accounts.
I always see the alerts on both, so I haven't had any issues. - This has started happen to me. It was fine until I upgraded the firmware from RAIDiator 4.2.15 to 4.2.19.
The speed of copying files to the ReadyNAS share has also reduced - to about a quarter of its former rate.
Did you find an answer or solution? - Same here. I cannot send alerts via my Earthlink account, but can through my gmail account. I can ping the smtp server and both ports 25 and 587 are open.
- Have you guys try port 465? If you can received the email alert with GMAIL, then your ISP must be blocking the port or not have correct authentication setup. Also blocking as SPAM Mail.
- Hi Jedi Knight,
Not in my case - the SMTP worked fine until I upgraded the firmware from RAIDiator 4.2.15 to 4.2.19.
Level 3 are about to look at it - hopefully they'll come up with a solution. - Hi,
The DNS settings on my ReadyNAS were corrupted when I installed the upgrade. Netgear Level 3 support connected to the device and fixed the problem. Everything is now working and the data transfer rate is now better than it was before the upgrade. Full marks to the Support Guys. Thanks. - Handy tip I learnt the hard way - reset the links to the Router by renewing the IP address of the ReadyNAS NICs.
If the NICs are on fixed IPs, temporarily changed them back to DHCP. - Thanks for the update..
- I too could not get email and didn't find the answer in this thread. My solution was simple once I realized that I had not defined the gateway and dns servers on the Network tab. Once I entered those ip addresses, I tried 3 different email accounts - att yahoo, bellsouth, and gmail - all worked successfully. I DID NOT have to use the SMTP settings. If you don't know your gateway/dns IP addresses - open cmd window (start, accessories, command prompt) which is a DOS window - type ipconfig /all to get detailed information about your network.
Buckets wrote: I too could not get email and didn't find the answer in this thread. My solution was simple once I realized that I had not defined the gateway and dns servers on the Network tab. Once I entered those ip addresses, I tried 3 different email accounts - att yahoo, bellsouth, and gmail - all worked successfully. I DID NOT have to use the SMTP settings. If you don't know your gateway/dns IP addresses - open cmd window (start, accessories, command prompt) which is a DOS window - type ipconfig /all to get detailed information about your network.
But I had some problems with hotmail accounts...
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