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ReadyNAS Pro 6 not working, booting, but not working
I have an RNP6000 that shutdown on me. When I boot it up, everything looks fine, it detects all the desk, the status on the admin page is OK, etc. However, all the file protocols are turned off, if I try to make change changes n the admin page they do not persist. When I go to the status/logs page, no logs exists. I tried a firware reset but no luck. I then took all the drives out and put in 3 different drives, and was able to initialize the unit sucessfully.
So I have a friend at work letting me borrow his readynas pro6 tomorrow, but I'm fearing the worst. I also have an ultra6 I could move the drives into, but i'm wondering if I'm screwed. Is it worth booting into tech support mode and asking/paying Netgear to take a look? I'd hope they'd at least take a look for me, I'm a pretty loyal readynas customer, and willing to buy a 316 or 516 if I can move my drives to it, but I'm afraid it's not a hardware problem :(
Is SSH enabled?
Do you have crashplan installed?
It could be a full OS partition - which Netgear can fix fairly easily.
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Is SSH enabled?
Do you have crashplan installed?
It could be a full OS partition - which Netgear can fix fairly easily.
It was crashplan and a full OS partition, thank goodness someone else on here had it happen to them first (but I do feel bad for the grief it must have caused them :().
just to be complete, in case someone else stumbles onto this thread, here's the issue and how to remedy it. (putting all steps I used, with detail, so somethings are probably obvious to a lot of ReadyNas uses, but figured having all the steps in one place can't hurt)
Boot into 'Tech Support' mode
* power off the NAS
* push and hold down the reset button (pinhole button on the back)
* while still holding down the reset button, power on the NAS - after about 15-30 seconds, the screen will display "Boot Menu"
* release the reset button once the "Boot Menu" is displayed
* press the backup button on the front of the NAS to scroll through the options until you get to "Tech Support"
( NOTE: Be sure to NOT leave this menu on Factory Defaults or choose Factory Defaults, this will erase all your data!)
* with the menu on 'Tech Support', push the reset button in the back, the NAS will now boot into tech support mode
Telnet to the NAS
* telnet to the IP address of the NAS
* logon with user=root, pw=infr8ntdebug
(if this PW get's removed, try this link - netgear.nas-central.org/wiki/TechSupportMode)
Mount the OS partition
* start_raid.sh
* mount /dev/md0 /sysroot
Delete the CrashPlan upgrade files
* go to the /usr/local/crashplan/upgrade
- 'cd /usr/local/crashplan/upgrade'
* remove all the 1*.* files and folders
- 'rm -rf 1*.*'
all this info was gleemed from other posts, manuals, etc online, I guess putting it all here so when this happens again to me I can find it :)
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