Had a drive fail in the NAS while running OS4. I removed the failed drive and ran the volume unprotected and took the opportunity to backup all my data. After the backup was finished, I followed the process to upgrade to OS6 which was successful. Once OS6 was up and running, the existing RAID was converted to X-RAID. While converting, I added the 6th drive which then expanded the RAID to 6 drives and 9TB usable (6 x 2TB drives).The issue that I've noticed is that the GUI is not showing anything under the System -> Volume page. It is also showing nothing under System -> Performance -> Status. Other Performance details Volume, Network, Utilisation, Temperatue are all showing.Previous when running 6.10.5 and while converting to X-RAID, I could see the volume information. After conversion to X-RAID, I can't see the physical drives anymore. Upgrading to 6.10.6, still same issue. I tried reverting 6.10.4, same issue so I've upgraded back to 6.10.6.RAIDar says the system is healthy, Admin GUI is working correctly, just for those two issues.Something I'm missing ? Would be good to see the physical drives again :( Any help is greatly appreciated.

bbb555 wrote: Not sure how to troubleshoot it further as i would like to run 6.10, but this is unsupported legacy kit. You could try some intermediate releases I guess (for example, 6.10.4). The firmware has to identify the platform to show the correct number of drives, and also how to read the temperature sensors. I suspect there is a bug in that identification in 6.10.6. kohdee might have some suggestions on fixing that (note it would require use of ssh).

Does your RNDP600E Admin Page have a serial number that is a MAC Address, or is it a NETGEAR standard 13-character serial number? You probably need the vital product data reloaded onto the device, which I can assist with if I get a picture of the 13-digit serial number. If it's not the VPD, would need to look at your unit to determine why this is happening. Just to note that we don't officially support RNDP600E with OS 6.

bbb555 wrote: The issue that I've noticed is that the GUI is not showing anything under the System -> Volume page. It is also showing nothing under System -> Performance -> Status. Other Performance details Volume, Network, Utilisation, Temperatue are all showing. Have you tried clearing the browser cache?

Tried it on two different machines - desktop and laptop and different browsers on each.Clearing cache, cookies etc ... still no luck

bbb555 wrote: Tried it on two different machines - desktop and laptop and different browsers on each. Clearing cache, cookies etc ... still no luck Odd. Any internet security suites running?

Forum Discussion

bbb555

Tutor

Jan 18, 2022

ReadyNAS Pro Pioneer Edition OS6.10.6 Missing Volume and Performance Status

Had a drive fail in the NAS while running OS4. I removed the failed drive and ran the volume unprotected and took the opportunity to backup all my data. After the backup was finished, I followed the process to upgrade to OS6 which was successful. Once OS6 was up and running, the existing RAID was converted to X-RAID. While converting, I added the 6th drive which then expanded the RAID to 6 drives and 9TB usable (6 x 2TB drives).

The issue that I've noticed is that the GUI is not showing anything under the System -> Volume page. It is also showing nothing under System -> Performance -> Status. Other Performance details Volume, Network, Utilisation, Temperatue are all showing.

Previous when running 6.10.5 and while converting to X-RAID, I could see the volume information. After conversion to X-RAID, I can't see the physical drives anymore. Upgrading to 6.10.6, still same issue. I tried reverting 6.10.4, same issue so I've upgraded back to 6.10.6.

RAIDar says the system is healthy, Admin GUI is working correctly, just for those two issues.
Something I'm missing ?

Would be good to see the physical drives again :(

Any help is greatly appreciated.

16 Replies

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StephenB
Guru - Experienced User
Jan 18, 2022
bbb555 wrote:

The issue that I've noticed is that the GUI is not showing anything under the System -> Volume page. It is also showing nothing under System -> Performance -> Status. Other Performance details Volume, Network, Utilisation, Temperatue are all showing.

Have you tried clearing the browser cache?
- bbb555
  Tutor
  Jan 18, 2022
  Tried it on two different machines - desktop and laptop and different browsers on each.
  Clearing cache, cookies etc ... still no luck
  - StephenB
    Guru - Experienced User
    Jan 18, 2022
    bbb555 wrote:
    
    Tried it on two different machines - desktop and laptop and different browsers on each.
    
    Clearing cache, cookies etc ... still no luck
    
    Odd. Any internet security suites running?
kohdee
NETGEAR Expert
Jan 20, 2022
Does your RNDP600E Admin Page have a serial number that is a MAC Address, or is it a NETGEAR standard 13-character serial number? You probably need the vital product data reloaded onto the device, which I can assist with if I get a picture of the 13-digit serial number. If it's not the VPD, would need to look at your unit to determine why this is happening. Just to note that we don't officially support RNDP600E with OS 6.
- bbb555
  Tutor
  Jan 20, 2022
  Thanks again StephenB - the firmware versions i tried were 6.10.2 / .4 / .5 / .6 - then reverted back to 6.9.5
  
  Hi kohdee , totally understand it isn't supported, but appreciate your help. The system page does show the 13 digit serial number starting with 1YA. I've pm'd you the serial number. I do have SSH access to the NAS also.