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Forum Discussion
Readynas Pro Pioneer won't power up
Hello all,
My Netgear ReadyNAS Pro Pioneer does not want to turn back on after a clean shutdown. Early today, I needed to physically move the device to another location. I pressed the front power button twice to shut it down gracefully. Once it was off, I unplugged the device and moved it. Later on, I re-connected all the cables (power, ethernet) and tried to turn the device back on by pressing the front power button... but nothing. It won't turn back on, no matter what I've tried.
Some things I checked/tried:
- Making sure the master power switch in the back is enabled.
- Checked for any loose cables.
- Tried different electrical outlets.
- Left the ReadyNAS completely disconnected for 5+ minutes, hooked the wires back in, and tried to start it.
It seems like the front power button is not triggering the powering of the system. Has anyone experienced anything like this? Please advise. I'm at a loss as to why it won't start after shutting it down normally.
Thanks.
My Netgear ReadyNAS Pro Pioneer does not want to turn back on after a clean shutdown. Early today, I needed to physically move the device to another location. I pressed the front power button twice to shut it down gracefully. Once it was off, I unplugged the device and moved it. Later on, I re-connected all the cables (power, ethernet) and tried to turn the device back on by pressing the front power button... but nothing. It won't turn back on, no matter what I've tried.
Some things I checked/tried:
- Making sure the master power switch in the back is enabled.
- Checked for any loose cables.
- Tried different electrical outlets.
- Left the ReadyNAS completely disconnected for 5+ minutes, hooked the wires back in, and tried to start it.
It seems like the front power button is not triggering the powering of the system. Has anyone experienced anything like this? Please advise. I'm at a loss as to why it won't start after shutting it down normally.
Thanks.
23 Replies
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- When did you purchase this unit? The Pro Pioneer has a 3 year warranty.
I suggest you contact NetGear tech support and post your case/RMA number (whichever you get). - This is rather basic, but assuming that there is another working device connected to the outlet, have you tried another modular power cord?
Just a point, x-86 based units (Original Pros, NVX, Ultras and new Pros), if they have been powered down normally, should power back up automatically once power has been removed from the device and power is reapplied. One thing that will interfere with that is if the unit suddenly loses power, it must be manually restarted. Also if there was an automatic shut down/power up schedule in place, on some older firmware versions if you manually shut down the unit, you will have problems restarting the unit. mdgm wrote: When did you purchase this unit? The Pro Pioneer has a 3 year warranty.
I suggest you contact NetGear tech support and post your case/RMA number (whichever you get).
I purchased it in June of 2009. Of course the hardware warranty just had to expire a couple of months before this occurred. :-/ I've contacted support. My case number is 19284888.PapaBear wrote: This is rather basic, but assuming that there is another working device connected to the outlet, have you tried another modular power cord?
Just a point, x-86 based units (Original Pros, NVX, Ultras and new Pros), if they have been powered down normally, should power back up automatically once power has been removed from the device and power is reapplied. One thing that will interfere with that is if the unit suddenly loses power, it must be manually restarted. Also if there was an automatic shut down/power up schedule in place, on some older firmware versions if you manually shut down the unit, you will have problems restarting the unit.
I have tried a different power cord...no avail. Also, there was not a shut down/power up schedule in place to my knowledge. Up until the (physical) move, I rarely shut it down.- Have you checked that the RAM is properly seated? It may have come loose when you moved the system, however you'd still expect some responsiveness if that were the problem.
mdgm wrote: Have you checked that the RAM is properly seated? It may have come loose when you moved the system, however you'd still expect some responsiveness if that were the problem.
I did check the RAM when the issue first started. But yesterday, after your suggestion, I tried to re-seat the single stick in the other available memory slot. Still nothing.
Thank you for your suggestions. If you have anymore, please let me know. In the meantime, I have a case open with support. Would you happen to know if I can purchase an agreement or an extended warranty to get faulty hardware replaced (e.g., power supply) in the ReadyNAS if my default warranty expired a couple of months ago?- How has it been solved? Have a 4y old unit (mostly powered off) with the same problem. Not looking forward to a RMA procedure.
It doesn't look we get the product quality one should expect from Infrant/Netgear after all.
You are complaining even though your 4-year hardware is still covered by warranty? :?ehgeahrev wrote: How has it been solved? Have a 4y old unit (mostly powered off) with the same problem. Not looking forward to a RMA procedure.
It doesn't look we get the product quality one should expect from Infrant/Netgear after all.StephenB wrote: You are complaining even though your 4-year hardware is still covered by warranty? :?
I could be wrong but I think warranty is only 2 years, right? And it shouldn't break in the first place.- The warranty on the Pro Pioneer is 3 years.
Hardware can and does fail at any time.
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