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MetaMythril's avatar
MetaMythril
Aspirant
Dec 30, 2017
Solved

ReadyNAS Ultra 4 Plus Stuck at "Booting..."

I had recently updated the firmware to the last available as I wanted to make sure I was up-to-date before I replaced a dead drive. The firmware update appeared to take and booted normally. A few days later (as I was waiting for the replacement drive to arrive), we had lost power early one morning, but the system was connected to an UPS, but had appeared to have lost enough power to cause the system to power down.

 

Upon trying to power it back up again, the system was stuck at a "Booting..." message.

 

I tried an OS Re-install and the system appeared to boot and connect to the network and was given an IP, but I was unable to access the web interface nor otherwise connect with it. I tried rebooting and am now back to the "Booting..." message.

 

Any help would be greatly appreciated.

 

  • StephenB's avatar
    StephenB
    Dec 31, 2017

    What happens if you enter http://192.168.1.10/admin in your browser address bar?

     

    Also, what happens if you enter \\192.168.1.10 into Windows File Explorer?

     

    It might be worth powering down again, removing disk 1, and seeing if the system boots normally.

13 Replies

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  • Also, I did read the other numerous "stuck at booting" posts, but it seems most of them are solved off-screen by some moderator or other expert intervention with no clear steps to manually address the issue myself.

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Are you running 4.2.31?

       

      You should power down the NAS and test the disks in a Windows PC using vendor tools (seatools for seagate, lifeguard for western digital).  Label the disks by slot as you remove them, so you can preserve the current ordering.

      • MetaMythril's avatar
        MetaMythril
        Aspirant

        I've had the NAS powered down for a while since it was obvious it wasn't progressing towards anything. I was running the original firmware (EDIT: I'm not sure what the original version was) that was on the device before I attempted updating to 4.2.31. The system itself had told me that Disk 1 had died but the others were in good condition. Is the fact that Disk 1 had died causing an issue with the firmware taking?

         

        The drives are Seagate so I'll grab their tool and check them out. I have a replacement drive for Disk 1 waiting to be used, but I assume I need to get the NAS back into working operation first before I can hot swap it out.

         

        I greatly appreciate your help with this issue.

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