Remote access to frontview unusably slow - what can be done?

Frontview is not designed for access from a remote site.

Do you have a PC you can remotely login to and use to access Frontview?

I have set up / forwarded an alternate https port, and I frequently log in with frontview remotely (including when I am overseas). Generally I have not had any issues, though of course the speeds are slower. I also use fios. So it is a bit surprising that you aren't able to.

Even if you have fast connections at both locations, you are still subject to cross-congestion / slowdowns on the full wide area connection path (across the Atlantic for instance). So your speeds will vary, and connections can time out.

Therefore, for file transfers I would suggest FTP, (and also suggest enabling upload resume on the NAS). Then if a connection drops, the transfer can automatically resume, so it is much more robust than http. (Backup with FTP may not be so easy, since incremental FTP is more-or-less deprecated).

If you have VNC or remote desktop installed, you can also connect to a PC at home base, and use its browser to connect to frontview. I don't know if that would be any faster though (and wouldn't recommend trying to do file transfers that way).

mdgm wrote:
Frontview is not designed for access from a remote site.

Really? I access the admin functions on my NVX all the time. Just can't seem to get a fast enough connection to the remote NV+

mdgm wrote:
Do you have a PC you can remotely login to and use to access Frontview?

No

StephenB wrote:
I also use fios.

What's that?

StephenB wrote:
for file transfers I would suggest FTP

All I'm trying to do with frontview is setup an rsync backup to pull data from the local NAS from a remote NAS...which I thought was the whole idea with these boxes?

StephenB wrote:
Even if you have fast connections at both locations, you are still subject to cross-congestion / slowdowns on the full wide area connection path

What can be done to deal with or improve this, so that it at least works? Surely I can't be the only one with a ReadyNAS on both sides of the Atlantic?

kc1 wrote:
StephenB wrote: I also use fios. What's that?

Your traceroute indicates that your US ISP is Verizon Fios (pool-108-20-43-198.bstnma.fios.verizon.net)

kc1 wrote:
StephenB wrote: for file transfers I would suggest FTP All I'm trying to do with frontview is setup an rsync backup to pull data from the local NAS from a remote NAS...which I thought was the whole idea with these boxes?

You can also choose FTP for backup, though I've not tried it myself. I was thinking more about remote file access than backup when I made the FTP suggestion.

kc1 wrote:
StephenB wrote: Even if you have fast connections at both locations, you are still subject to cross-congestion / slowdowns on the full wide area connection path What can be done to deal with or improve this, so that it at least works? Surely I can't be the only one with a ReadyNAS on both sides of the Atlantic?

Large companies make their own deals with ISPs that have performance guarantees ("service level agreements"). The rest of us get to use best-effort internet service, so we have to live with what we get. In your case, the problem could be with your UK or US providers, or Level3 (which is doing the London to NY hop). What usually happens if you complain is that the service providers all point to someone else. The speed limit is not because of the ReadyNAS, it is certainly faster than your wide area network connections.

Are you attempting to connect with ReadyNas remote??? I don't think that would be fast enough for a backup (and it is not intended for that). Assuming no: if you never get a functional frontview connection to the remote system [from any remote site], you could have a port forwarding problem on the US site's router. And you will also need to configure proper port forwarding for rsync (which router depends on where the backup job is being run).

Your traceroute provides latency information, but doesn't give any idea about throughput. The "Request timed out" hop is almost certainly not an error - that router is likely configured to ignore ping requests. Maybe you could try making some reasonable size files transfers (either with rsync or FTP), and post the measured transfer speeds and sizes?

Thanks for your detailed reply Stephen...

StephenB wrote:
Are you attempting to connect with ReadyNas remote???

. No - I've never had much success with that, works once and then never again.

StephenB wrote:
if you never get a functional frontview connection to the remote system [from any remote site], you could have a port forwarding problem on the US site's router. And you will also need to configure proper port forwarding for rsync (which router depends on where the backup job is being run).

It starts to load the page but I get only the heading, border colours, & the top 3 buttons (refresh, etc.).

I'm thinking it It wouldn't get that far if the ports weren't mapped properly, but having said that, I can see from the other forums, that many people have had that symptom when they have problems with frontview itself

StephenB wrote:
Maybe you could try making some reasonable size files transfers (either with rsync or FTP), and post the measured transfer speeds and sizes?

I'm not sure how to do that without being able to setup the remote NAS for ftp

kc1 wrote:
StephenB wrote: Maybe you could try making some reasonable size files transfers (either with rsync or FTP), and post the measured transfer speeds and sizes? I'm not sure how to do that without being able to setup the remote NAS for ftp

Agreed you'd have to do that. Is there someone on the US side to assist?

kc1 wrote:

mdgm wrote: Frontview is not designed for access from a remote site. Really? I access the admin functions on my NVX all the time. Just can't seem to get a fast enough connection to the remote NV+ mdgm wrote: Do you have a PC you can remotely login to and use to access Frontview? No StephenB wrote: I also use fios. What's that? StephenB wrote: for file transfers I would suggest FTP All I'm trying to do with frontview is setup an rsync backup to pull data from the local NAS from a remote NAS...which I thought was the whole idea with these boxes? StephenB wrote: Even if you have fast connections at both locations, you are still subject to cross-congestion / slowdowns on the full wide area connection path What can be done to deal with or improve this, so that it at least works? Surely I can't be the only one with a ReadyNAS on both sides of the Atlantic?

kc1 - can you provide more details about how you are able to remotely access Frontview and your admin functions?

Jjnsgy wrote:
kc1 - can you provide more details about how you are able to remotely access Frontview and your admin functions?

.

Yes,

I have my router set-up to forward http and https ports (80 and 443) to the NAS ip address. And for convenience I have dyndns setup on the router so I can have a memorable url. Then in a browser I type: https://mydomain.com/admin/

That's it. It works fine when I'm accessing my 2 NAS devices in the UK, but falls over badly when I try to access the one in the US.

What versions of RAIDiator are on the different units?

What web browsers have you tried?

mdgm wrote:
What versions of RAIDiator are on the different units? What web browsers have you tried?

Hi,
NV+ Firmware 4.1.7, NVX Firmware 4.2.19, Ultra 4 Plus Firmware 4.2.19
Have tried IE8 & 9, Firefox 7 & 8, Chrome 16.