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kbachler6's avatar
kbachler6
Aspirant
Dec 05, 2019
Solved

RN 314 Issues after updating to OS 6.10.2

After updating to 6.10.2, I can no longer see any network shares other than the Home folder.  Prior to updating, I had a share named Home; that is now part of the Home folder, and appears there when accessing over the Network via Win 10 explorer, even though I renamed the folder to Home-1.

When I log in via a browser by going to the internal IP, i can see all the shares, but from the network cannot - which makes it more difficult to get things there.

 

Any ideas of what may have gone wrong and how to fix it?  (SMB and NFS are running.)

  • On Home-1 it might be best to create a new share, copy the contents of Home-1 into it, delete Home-1, and then rename the new share (to something other than Home).

     

    On the main issue, try running the Windows Command prompt and enter

    net use * /delete

    net use t: \\nas-ip-address\data /user:admin nas-admin-password

    using the real NAS ip address and admin password of course.  Be careful on the typing - particularly spaces and the slash direction.

     

    The first command closes any network sessions open on the PC.  The second maps the full data volume to drive letter T.  You should see all the shares, Data, and Home on that drive letter if it works.

     

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    kbachler6 wrote:

      Prior to updating, I had a share named Home; that is now part of the Home folder,


    I'm surprised the system let you do that, as it is a duplicate share name.  FWIW, it's a bad idea to give a share the same name as the data volume (normally called Data) or Home.

     


    kbachler6 wrote:

     I had a share named Home; that is now part of the Home folder, and appears there when accessing over the Network via Win 10 explorer, even though I renamed the folder to Home-1.


    You are accessing with the NAS admin credentials? (normally seeing the data volume, home, and admin when you access with file explorer)?  Or are you saying that Home is now part of your private share (which isn't named Home).

     

    How did you rename the folder? (Windows explorer, or the web ui)?  You shouldn't rename them from Explorer.

     

    • kbachler6's avatar
      kbachler6
      Aspirant

      StephenB wrote:

      kbachler6 wrote:

        Prior to updating, I had a share named Home; that is now part of the Home folder,


      I'm surprised the system let you do that, as it is a duplicate share name.  FWIW, it's a bad idea to give a share the same name as the data volume (normally called Data) or Home.

       


      kbachler6 wrote:

       I had a share named Home; that is now part of the Home folder, and appears there when accessing over the Network via Win 10 explorer, even though I renamed the folder to Home-1.


      You are accessing with the NAS admin credentials? (normally seeing the data volume, home, and admin when you access with file explorer)?  Or are you saying that Home is now part of your private share (which isn't named Home).

       

      How did you rename the folder? (Windows explorer, or the web ui)?  You shouldn't rename them from Explorer.

       


      I had a share called "Home" prior to the upgrade and didn't realize that in the upgrade "Home" would take on a meaning that it didn't previously have, or I would have renamed it prior to the upgrade.  I renamed the share I created called "Home" to "Home-1" (not the Home default share on the server). Now when I look at the server with Windows with Explorer, the ONLY folder I see on the server is Home, with the contents of the Home-1 folder (which is under a Share called "Documents")

      However, I have numerous other shares: "Documents", "Music", etc., all available to Everyone (as well as admins), all available anonymously, none visible from Windows Explorer.  Via the web and browser-interface, the shares are listed as <server>/data/<sharename>. That can't be accessed via Windows, and nor can <server>/<sharename> except for <server>/Home. 

      I renamed the folder through the browser interface.


      • StephenB's avatar
        StephenB
        Guru - Experienced User

        On Home-1 it might be best to create a new share, copy the contents of Home-1 into it, delete Home-1, and then rename the new share (to something other than Home).

         

        On the main issue, try running the Windows Command prompt and enter

        net use * /delete

        net use t: \\nas-ip-address\data /user:admin nas-admin-password

        using the real NAS ip address and admin password of course.  Be careful on the typing - particularly spaces and the slash direction.

         

        The first command closes any network sessions open on the PC.  The second maps the full data volume to drive letter T.  You should see all the shares, Data, and Home on that drive letter if it works.

         

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