Forum Discussion

Aspirant

Mar 01, 2016

Solved

RN102 unreachable after firmware 6.4.2 update

Hello,

Last week I updated the firmware of my 2 RN102s. One works fine, no problem, but the other one has serious network problems. I cannot reach the device via the folders on the computer and even logging in via the browser gives problems. The admin page keeps refreshing, not showing the device. Both devices have the same protocols etc.

Please advice me what to do.

Thanks!

Bas Kunnen

Installation & Upgrade

JennC
Mar 01, 2016
Hello baskunnen,

You're most welcome. You should thank StephenB, he's the one led you to the AV :)

Please feel free posting any comments, questions or suggestions, we appreciate your contribution to the community!

Regards,

9 Replies

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StephenB
Guru - Experienced User
Mar 01, 2016
If the AV service is enabled on either RN102, you should disable it for now.

If that doesn't resolve it, you will want to download the logs (either from the admin UI or via RAIDar 6.x).
- JennC
  NETGEAR Employee Retired
  Mar 01, 2016
  Hello baskunnen,
  
  It should be visible on RAIDar. If it is not, check the physical connection between that NAS and the router/switch where it is connected.
  
  Regards,
- baskunnen
  Aspirant
  Mar 01, 2016
  thnx StephenB for your response.
  Unfortunately I have no idea what you mean with the AV service.
  
  JennC: Yes, it's visible in RAIDar. But by clicking the hyperlink to the folders, it keeps on scanning. I cannot get acces to the files.
  
  best, Bas
  - JennC
    NETGEAR Employee Retired
    Mar 01, 2016
    Hi baskunnen,
    
    StephenB is referring to AntiVirus feature of the NAS.
    
    Regards,