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Forum Discussion
RN104 crashed and stuck at "booting" or "Updating"[FW 6.2.2]
ReadyNAS RN104 – 5 months old, so now out of 90 day warranty
2x 3TB Seagate ST3000VN000 in XRAID2 mode.
Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661) opened with the details below, (as my registration email advised that I have unlimited free email support while I own the unit....) in the hope that others may have suggestions...
This unit has run flawlessly until the 6.2.2 fw upgrade. ( I am aware of numerous posts on 6.2.2 bugs and acknowledgement from Netgear in the forums that this fw version is flawed).
Today I have experienced access errors from some devices trying to access the network shares.
So I took these steps:
1. Enter IP address to access web admin front end. Certificate warning is obtained, accept this and enter login and password. Opening Netgear page is displayed showing firmware version, but nothing else. Wait 5 minutes, still no admin page.
2. Decide to restart RN104. Note that the activity light is flashing rapidly. So close all devices that may be accessing RN104. No difference.
3. Initiate shutdown from front panel. Unit freezes and still has not closed down after 15 minutes.
4. Remove power and re-apply. Unit gets stuck at “Booting”.
5. Leave for 5 mins and try again. No change.
6. Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
7. Leave for 1 hour, no change.
8. Reboot again and enter tech support mode. Unit starts and displays Debugmode [60190] and its ip address. Unit is detected by Raidar
Prior to this issue happening, I remember that following elements of the configuration that seem to be asked on the forum:
• Snapshots were enabled on some shares (not all), and these were typically run once a day or once a week depending on the share.
• There was one iSCSI LUN configured – over the last few weeks, this has suffered many delayed write errors.
• Weekly defrag was enabled.
• Disk spindown was enabled after 30 minutes
• The only application installed was antivirus, this was set to scan once a week and active scan was enabled.
• Auto power down was disabled.
• The unit is connected via a single LAN port
• The unit is connected to a UPS.
• I can't remember if SSH was enabled.
If a factory default is the only option, there is data I would like to recover from the HDD first - so suggestions how to get it would be appreciated!
Suggestions anyone? My first guess is the boot files and 6.2.2 image are both corrupt in my unit and need reloading somehow...
Jon.
2x 3TB Seagate ST3000VN000 in XRAID2 mode.
Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661) opened with the details below, (as my registration email advised that I have unlimited free email support while I own the unit....) in the hope that others may have suggestions...
This unit has run flawlessly until the 6.2.2 fw upgrade. ( I am aware of numerous posts on 6.2.2 bugs and acknowledgement from Netgear in the forums that this fw version is flawed).
Today I have experienced access errors from some devices trying to access the network shares.
So I took these steps:
1. Enter IP address to access web admin front end. Certificate warning is obtained, accept this and enter login and password. Opening Netgear page is displayed showing firmware version, but nothing else. Wait 5 minutes, still no admin page.
2. Decide to restart RN104. Note that the activity light is flashing rapidly. So close all devices that may be accessing RN104. No difference.
3. Initiate shutdown from front panel. Unit freezes and still has not closed down after 15 minutes.
4. Remove power and re-apply. Unit gets stuck at “Booting”.
5. Leave for 5 mins and try again. No change.
6. Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
7. Leave for 1 hour, no change.
8. Reboot again and enter tech support mode. Unit starts and displays Debugmode [60190] and its ip address. Unit is detected by Raidar
Prior to this issue happening, I remember that following elements of the configuration that seem to be asked on the forum:
• Snapshots were enabled on some shares (not all), and these were typically run once a day or once a week depending on the share.
• There was one iSCSI LUN configured – over the last few weeks, this has suffered many delayed write errors.
• Weekly defrag was enabled.
• Disk spindown was enabled after 30 minutes
• The only application installed was antivirus, this was set to scan once a week and active scan was enabled.
• Auto power down was disabled.
• The unit is connected via a single LAN port
• The unit is connected to a UPS.
• I can't remember if SSH was enabled.
If a factory default is the only option, there is data I would like to recover from the HDD first - so suggestions how to get it would be appreciated!
Suggestions anyone? My first guess is the boot files and 6.2.2 image are both corrupt in my unit and need reloading somehow...
Jon.
36 Replies
Replies have been turned off for this discussion
- Further...
Removing the original disks, and replacing with a single disk, performing a factory default allows the single disk to initialise and the OS is loaded to the disk...
This is smaller than my original pair, so can't be used to recover the XRAID2 array, however, I think it shows that the stored fw image is ok, and that the RN104 is no longer able to write to the XRAID2 3TB pair..
So, OS Reinstall is not working from the FW image on existing disks, unless the RN104 has corrupted the disks.. ?
I've put the original pair back in and left it running OS reinstall over night - It sounds like it can't update the OS partition (not the xraid2 data volume). You could try support. I don't see much point in trying OS reinstall over and over.
- I already did contact chat support. They don't want to do anything, as it's past its 90 days warranty, hence the "email" to support - that said, it appears to be a problem created by Netgear..
I did get a note this morning, advising that the support ticket raised was now attached to this thread, for when one of the team gets to it. - I am in the same boat...came in this morning and went to connect to my cluster...all my iSCSI drives had failed.
Checked the ReadyNAS and the website was acting a bit funny. I went to reboot the device and it would not shut down after several hours.
I removed power and it would freeze at 'Booting..."
Got into the boot menu and started the Reinstall OS about an hour ago....looks frozen to me.
This is now the 2nd time this device has gone south. I had to do a factory reinstall the first time to get it to come back.
What a piece of junk. Fix your OS Netgear, this is not acceptable.
What is the best procedure for pulling all my vhdx files off this thing so I can factory recover it?
I feel like smashing this thing with a sledge hammer.
There wasn't even a power outage and this thing is hooked up to a UPS...why the heck did it decide to brick itself this morning for no good reason?
There wasn't even any activity on it at that time. - Sorry to hear of your woes.
From reading other posts, it seems that this occurs, if you have tried to uninstall an app.
I went backwards and forwards on email with support. They decided after looking at it in tech support mode that i'd have to send off the disks for data recovery.
I did it myself in the end, by using one of my PC's and a spare HDD to create a SUSE 64bit Linux box. I was able to see both HDD from the NAS when I attached them. All the boot partitions were visible and readable, but on one of the disks, the data partition was listed as unknown. I was able to mount the btrfs data partition on the other disk of the pair and pull the data off.
My ISCSI LUN data was not important, as that was a supplementary server backup.
I have since done a factory restore, rebuilt the box and implemented a daily backup to an external drive of my important data, and won't be running any apps on the NAS until they release new firmware.
I can say, I am a little unimpressed at the Netgear's approach. If you release buggy firmware I don't think its appropriate to wash your hands of customers and say you can't help.
This problem is rife all over this forum since the release of the f/w in December, there doesn't seem to be a quick fix, or a roll back option. - yeah, I have all my important data saved off somewhere else (after the thing bricked the first time I decided it was not reliable but it is all the hardware I currently have at my disposal so you get to go to war with the army you have not the army you want (FLASH NAS OHOHOHOH)
I think we are going to end up hooking up 3 of the 4 disks to USB to SATA devices and use a program we have to extract the data but it will take a LONG time
Even just reformatting the 4x2TB with RAID10 after a factory reinstall is a 12 hour process. NETGEAR really dropped the ball on this one.
So my entire development cluster is basically down until I can get this resolved.
I am seeing this issue all over the forums for all different models with 6.2.2.
There is clearly a bug in the firmware that needs addressing. Do they have a timetable for any fix?
How have they not rolled us back to a stable FW?
They are just completely happy to keep bricking devices and destroying data with their bugged out 6.2.2 ReadyOS?
I am going to give them a call after lunch and see what they can do for me but I am not very hopeful. - My solution, rather than using USB-SATA was to use a motherboard with enough SATA inputs... Installation Suse 64 is pretty quick, and natively supports BTRFS, so if it can read the arrays it will and might be a quicker solution to see if you can recover the data...
I wasted time first go with an old Dell precision P450, which had 2x 32bit Xeons in it - and only saw the disk as 807GB.. I guess some thing to do with 2^32 addressing.... So if you try this route, make sure you have 64bit architecture.
PS- good luck with the support call! - lol I guess today is pile on bogar day
just got smacked in the face with a massive web project...could have really used that dev environment...lol
Maybe this is the universe telling me I should have gone to the patriot's Super Bowl Parade instead of coming in here...
You live near Boston? If so we are neighbors.sbogar wrote: Maybe this is the universe telling me I should have gone to the patriot's Super Bowl Parade instead of coming in here... - Your issues do not indicate simply an app uninstallation problem.
Our developers are working on 6.2.3.
Stuck at booting would suggest e.g. a disk having issues perhaps.
sbogar you are still within the 90 days. I would suggest you contact support.
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