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Forum Discussion
RND2000v2 - Network Port Issues
Hi Team,
I've had my RND2000v2 turned off for about a year as I havn't needed to access it.
Now when it starts up I'm not getting any lights appear at the ethernet port when I've got a network cable plugged in.
I've tried multiple different cables and also connecting to the router & straight to the laptop via DHCP but I don't have
any connection at all.
My assumption is that there's an issue with the physical port on the NAS. Is there any way to confirm this and replace
if it is the issue?
10 Replies
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jaimierodd wrote:
My assumption is that there's an issue with the physical port on the NAS. Is there any way to confirm this and replace
if it is the issue?
If you want to make one more check, try removing the disks (ReadyNAS powered down) and connect it to the router. Then power it up.
If you see no signs of life at all, it is mostly likely the power brick (though the system board is another possibility).
If you see signs of life, then you can also use RAIDar to discover the NAS. It normally would report "no disks". https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
Do you know what firmware is on the NAS (likely 5.x, but it's helpful to know if its 4.1.x or something else).
Hi Stephen,
Thanks for the fast reply.
I don't think it's a power issue though as the NAS powers up.
Even with no drives I get absolutley no network connectivity from it at all.
Doesn't matter if I have no drives in, drive 1 in, drive 2 in, or both drives in I get three
fast flashes of the blue power button followed by two slow flashes of the drive 1 light.
But that still happens even if no drive 1 in there or any drives at all.
Ultimately that's what I'm trying to figure out what's wrong with the drives, but I can't connect
to the device to work that out.
jaimierodd wrote:
Doesn't matter if I have no drives in, drive 1 in, drive 2 in, or both drives in I get three
fast flashes of the blue power button followed by two slow flashes of the drive 1 light.
But that still happens even if no drive 1 in there or any drives at all.
That particular pattern means "no disks detected". So if that happens with disks installed, then there are multiple problems.
How old is the NAS? I think warranty should be 3 years for the original purchaser.
Hello jaimierodd,
It does appear we are encountering a hardware fault on your NAS. You may contact support for possible warranty claim, just make sure you have a copy of the proof of purchase, receipt or invoice of the device for validation.
Welcome to the community!
Regards,Marty
NETGEAR Community TeamHi Marty,
That's great, thanks. I thought that may be the case.
What is the best way to contact support?
jaimierodd wrote:
What is the best way to contact support?
Hardware warranty for your model is 3 years from date of purchase. It is not transferable, so it only applies if you purchased new.
The only way to reach support is my.netgear.com.
You'd
- register the product if you haven't already done so
- select "my support"
- select "contact support" from there
- click on the link for "replace my defective product"
The page you want looks like this:
Support might also need proof of purchase.
You might also want to make sure of your model identification - the labels are rather misleading. If the part number of your NAS ends with -100NAS you have a v1 (sparc-based) NAS - called a "ReadyNASRND2000" on the support pages. If the part number ends with -200NAS you have a duo v2.
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