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Forum Discussion
RNDU6000 won't boot - faulty PSU or bricked NAS?
Hi everybody,
I have a Ultra 6000 which has been performing flawlessly for about three years now. I recently upgraded my drivers to 6 x 4TB and that whole process went quite smooth. I lost some data but that was my own fault, not Netgears. However, I did begin to notice (and this might have started before the upgrade) that the NAS occassionaly shut itself down. I'd wake up, try to upload something to the NAS and the FTP software would say it couldn't find the NAS. I'd check on the machine itself and it was just turned off. After turning it back on, it would be fine again. This situation did start to get worse over time, up the point where I am now. Which basically means the NAS has stopped working. When I now turn on the NAS, it either shuts itself down within two seconds or so, or it will stay on, the word 'ReadyNAS' will be displayed but that's it. It won't boot. I can't access the boot menu either. This is very upsetting because I can't access the data which is on the NAS. I know, back it up..but it's hard to back up 10+ TB ;-)
So,I ruled out memory. Can't access boot menu. USB boot recovery also won't work. So I'm looking at either the PSU or an unidentifyable problem. If it's the PSU, I can simply buy a new one and replace it and that's it. Just need to figure out if it actually is the PSU. That's gonna be hard. But let's say it's not the PSU and my NAS is definitely bricked. The drives itself and the data on it, should be fine. I might be able to buy a RNDP6350, which also has six bays. Would I be able to migrate my discs from the RNDU6000 to the RNDP6350? I know it depends on CPU architecture, but I can't find out for sure if they have the same one or not. So I'd appreciate it if you guys can verify this for me.
Also, of course, I'm open to any other suggestions regarding my problem. Also, maybe as a symptom, when I try to boot the NAS and it actually stays on, the fans never go to a lower RPM. Could a faulty PSU cause the NAS to shut itself down and/or not properly boot? I read somewhere at the NAS checks if the PSU is putting out the right volts and amps, and if it doesn't, it won't boot.
Please let me know if you need any more information.
With best regards,
Ruud
I have a Ultra 6000 which has been performing flawlessly for about three years now. I recently upgraded my drivers to 6 x 4TB and that whole process went quite smooth. I lost some data but that was my own fault, not Netgears. However, I did begin to notice (and this might have started before the upgrade) that the NAS occassionaly shut itself down. I'd wake up, try to upload something to the NAS and the FTP software would say it couldn't find the NAS. I'd check on the machine itself and it was just turned off. After turning it back on, it would be fine again. This situation did start to get worse over time, up the point where I am now. Which basically means the NAS has stopped working. When I now turn on the NAS, it either shuts itself down within two seconds or so, or it will stay on, the word 'ReadyNAS' will be displayed but that's it. It won't boot. I can't access the boot menu either. This is very upsetting because I can't access the data which is on the NAS. I know, back it up..but it's hard to back up 10+ TB ;-)
So,I ruled out memory. Can't access boot menu. USB boot recovery also won't work. So I'm looking at either the PSU or an unidentifyable problem. If it's the PSU, I can simply buy a new one and replace it and that's it. Just need to figure out if it actually is the PSU. That's gonna be hard. But let's say it's not the PSU and my NAS is definitely bricked. The drives itself and the data on it, should be fine. I might be able to buy a RNDP6350, which also has six bays. Would I be able to migrate my discs from the RNDU6000 to the RNDP6350? I know it depends on CPU architecture, but I can't find out for sure if they have the same one or not. So I'd appreciate it if you guys can verify this for me.
Also, of course, I'm open to any other suggestions regarding my problem. Also, maybe as a symptom, when I try to boot the NAS and it actually stays on, the fans never go to a lower RPM. Could a faulty PSU cause the NAS to shut itself down and/or not properly boot? I read somewhere at the NAS checks if the PSU is putting out the right volts and amps, and if it doesn't, it won't boot.
Please let me know if you need any more information.
With best regards,
Ruud
42 Replies
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- If the NAS won't boot you can't make sure the data is backed up befor you do the migration.
mdgm wrote: If the NAS won't boot you can't make sure the data is backed up befor you do the migration.
:oops: haven't thought of it. I guess it will be a big risk to do this without support though.- mdgm, that's correct..I can't boot so I can't back up the data that's on the NAS right now. I'll have to use the online guides like the one I posted, and your help/knowledge/support to migrate the discs, once I have a new NAS. As of now, it looks like I'll go for the new Pro one, so that I'll have 5 years warranty. I might also get one of the secondhand ones, sell the harddrives that come with it and then I should have the NAS (the Ultra Plus) almost for free.
Anyway, thanks for your help so far, I'll check back in once I have the NAS about migrating the discs. I hope it's okay to use this topic for that; if not, let me know, and I'll open a new one in the appropriate forum. - alright guys, update. I'm gonna need your help again in the not so near future.
I've ordered the Pro 6, which should arrive any day now. I'm also gonna buy the secondhand Ultra 6 Plus, that will include 6 3TB drives. The plan is to sell the drives, which should almost cover the cost of the Ultra. That one will just be a spare. I roughly have about 10TB of data on my current NAS which is not accessible since it won't boot. If I follow online guides on migrating discs from the Ultra to the Pro, would you say that has a high chance of success? Because I could, but it's a lot of work, try this. Buy NAS Data Recovery software from Runtime Software. Attach five of the six drives from my current NAS to my computer. Run the software and hope it recognizes the RAID array. It has RAID5 support, but I and they are not 100% sure if it'll work with RAID-X2. If it does, I could use my secondhand Ultra as a backup for my data. Of course this is a lot more work than just migrating the discs from the Ultra to the Pro, so that has my preference. I'd appreciate your opinion on this. - You should be able to
(a) boot up the Pro-6 and the ultra with a scratch disk (not in the array)
(b) verify that the firmware is correct (and if not install the current firmware)
(c) power down the NAS, insert your existing disks, and then power up.
You might not get all the business features of the pro-6 w/o a factory reset, not sure about that.
The alternative is to follow that procedure with the spare ultra, and do a factory install on the pro-6 (with fresh disks). Then copy the data to the pro-6 over the network, using frontview backup.
Either way, then set up frontview backup to keep the ultra current.
I see no need to buy NAS data recovery software, I don't think it improves your chances of success. - Hi Stephen,
thanks. I just received my Pro 6. So, just to be 100% sure..
1. I insert a random disc that is not part of my current array in the Pro
2. I boot the Pro and install the latest firmware
3. I power down the Pro and remove the random disc
4. I move all six discs from my Ultra to the Pro in the same order
5. I boot up the Pro and check again for any firmware/RAIDiator updates
and that's it..correct? - Yes. Well it would be advisable to also go to Status > Health in Frontview and recalibrate the fan.
- Ah yes, the fan, forgot about that one. thanks for the reminder. I'll let you guys know if it all worked out.
- ok quick update. finally some good news to report; the migration went fine! I followed the exact procedure as before and the array from the broken NAS was recognized and as expected all the files are still there. Let's hope the Pro will last me longer than three years. Thanks for all your help, especially mdgm & Stephen! happy holidays guys.
- Similar situation here -- my ReadyNAS Pro 6 blew it's PSU last night (RNDP6000; 2 months out of the 5yr warranty; 6x2TB, XRAID, I can't check radiator version, since it's dead and I foolishly didn't write it down somewhere). Interestingly, the PSU seems to be able to deliver a small amount of juice -- I can see the network lights dimmly flickering even when not connected to a network -- but not enough to boot.
I just ordered an empty RN316 -- netgear tech support said I can transfer the drives to this unit and recover everything. I was just wondering if anyone on the forum has actually done this? The netgear FAQ indicates this should be possible as long as the old and new systems have the same architetcture -- the Pro 6 was running an x86 version of radiator, the RN216 has an Atom CPU, which I assume still counts as x86, so this seems like it should work. The unofficial FAQ indicate the new unit has to be running a >= version of RAIDiator as well, which should be case out of the box.
I just thought I'd double check on the forum to see if there are any gotchas or things to look out for before I do this (everytime I don't something goes wrong... My plan is to simply pull and label the drives and then slot them into the new RM316 in the same order and boot. Hopefully the new unit will be here tomorrow. After reading the FAQs, I'm going to assume the brand new unit has the latest firmware and mine hasn't been updated in at least a year, so I'm going to skip the "update firmware with spare drive" step, but otherwise follow the guide at http://www.rnasguide.com/2011/03/26/migrating-your-disks-from-one-readynas-to-another-readynas-on-the-same-platform.
Anyone see a problem there?
Thanks!
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