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Forum Discussion
RNDU6000 won't boot - faulty PSU or bricked NAS?
Hi everybody,
I have a Ultra 6000 which has been performing flawlessly for about three years now. I recently upgraded my drivers to 6 x 4TB and that whole process went quite smooth. I lost some data but that was my own fault, not Netgears. However, I did begin to notice (and this might have started before the upgrade) that the NAS occassionaly shut itself down. I'd wake up, try to upload something to the NAS and the FTP software would say it couldn't find the NAS. I'd check on the machine itself and it was just turned off. After turning it back on, it would be fine again. This situation did start to get worse over time, up the point where I am now. Which basically means the NAS has stopped working. When I now turn on the NAS, it either shuts itself down within two seconds or so, or it will stay on, the word 'ReadyNAS' will be displayed but that's it. It won't boot. I can't access the boot menu either. This is very upsetting because I can't access the data which is on the NAS. I know, back it up..but it's hard to back up 10+ TB ;-)
So,I ruled out memory. Can't access boot menu. USB boot recovery also won't work. So I'm looking at either the PSU or an unidentifyable problem. If it's the PSU, I can simply buy a new one and replace it and that's it. Just need to figure out if it actually is the PSU. That's gonna be hard. But let's say it's not the PSU and my NAS is definitely bricked. The drives itself and the data on it, should be fine. I might be able to buy a RNDP6350, which also has six bays. Would I be able to migrate my discs from the RNDU6000 to the RNDP6350? I know it depends on CPU architecture, but I can't find out for sure if they have the same one or not. So I'd appreciate it if you guys can verify this for me.
Also, of course, I'm open to any other suggestions regarding my problem. Also, maybe as a symptom, when I try to boot the NAS and it actually stays on, the fans never go to a lower RPM. Could a faulty PSU cause the NAS to shut itself down and/or not properly boot? I read somewhere at the NAS checks if the PSU is putting out the right volts and amps, and if it doesn't, it won't boot.
Please let me know if you need any more information.
With best regards,
Ruud
I have a Ultra 6000 which has been performing flawlessly for about three years now. I recently upgraded my drivers to 6 x 4TB and that whole process went quite smooth. I lost some data but that was my own fault, not Netgears. However, I did begin to notice (and this might have started before the upgrade) that the NAS occassionaly shut itself down. I'd wake up, try to upload something to the NAS and the FTP software would say it couldn't find the NAS. I'd check on the machine itself and it was just turned off. After turning it back on, it would be fine again. This situation did start to get worse over time, up the point where I am now. Which basically means the NAS has stopped working. When I now turn on the NAS, it either shuts itself down within two seconds or so, or it will stay on, the word 'ReadyNAS' will be displayed but that's it. It won't boot. I can't access the boot menu either. This is very upsetting because I can't access the data which is on the NAS. I know, back it up..but it's hard to back up 10+ TB ;-)
So,I ruled out memory. Can't access boot menu. USB boot recovery also won't work. So I'm looking at either the PSU or an unidentifyable problem. If it's the PSU, I can simply buy a new one and replace it and that's it. Just need to figure out if it actually is the PSU. That's gonna be hard. But let's say it's not the PSU and my NAS is definitely bricked. The drives itself and the data on it, should be fine. I might be able to buy a RNDP6350, which also has six bays. Would I be able to migrate my discs from the RNDU6000 to the RNDP6350? I know it depends on CPU architecture, but I can't find out for sure if they have the same one or not. So I'd appreciate it if you guys can verify this for me.
Also, of course, I'm open to any other suggestions regarding my problem. Also, maybe as a symptom, when I try to boot the NAS and it actually stays on, the fans never go to a lower RPM. Could a faulty PSU cause the NAS to shut itself down and/or not properly boot? I read somewhere at the NAS checks if the PSU is putting out the right volts and amps, and if it doesn't, it won't boot.
Please let me know if you need any more information.
With best regards,
Ruud
42 Replies
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- Check the NAS chassis by doing this: Turn off your NAS then pull-out all drives but make sure to label the drives from which bay you have pull it out. Then, turn on your NAS without any drives inside it. Check if it will be detected on RAIDar and if it will not automatically shut down.
If ever the NAS stays on and its detected on RAIDar, since you mentioned that you already have a back up of all of your data, I suggest that you turn off your NAS then insert the drives accordingly to their respective bays then do a factory reset on your NAS and check if same problem will occur. - What model 4 TB drives are you using?
One way to check the hardware is to remove all the drives (labeling them by slot), and inserting a scratch drive that is not part of the array. Then turn on the NAS, and see if it boots/does a factory install.
A failing PSU might pass that test, since it isn't providing as much power. However, other failures to the system board, etc. would likely still fail.
Netgear support can help you migrate your data to an RN316 or RN516 - which is probably a better path than getting a used replacement. You will need enough disks to offload the data though (as a side benefit you'd then have enough to back up the NAS!). Though your disks should migrate to a Pro-6.
BTW - of course Ixa's advice to do a factory reset will result in losing all your data (I think he mis-ready your original post). StephenB wrote: BTW - of course Ixa's advice to do a factory reset will result in losing all your data (I think he mis-read your original post).
:oops: Ooops! My mistake... I have misunderstood it ruudpel... you don't have any back up yet. StephenB got a better advice for you.
ruudpel,
Check out this link if ever you want to contact Netgear Support: http://support.netgear.com/general/contact/#tab-call- Hi all,
thanks for your suggestions. Let me try to answer them as well as I can.
Ixa: I have tried to boot the ReadyNAS without any drives; it doesn't change anything I'm afraid. The display shows 'ReadyNAS', the LEDs light up (blue power, green above backup button), and that's it. And it's correct that I don't have a backup yet; I was still in the process of putting my data from other discs back to the NAS.
Stephen: I'm using six WD40EFRX's. I have not tried one drive yet; I will try to do that tomorrow. I will look into the RN516 option. I'm glad to hear my discs should migrate without data loss to another Ultra 6 or a Pro 6. If I were to purchase the secondhand Pro 6, how would I migrate the discs? If I insert all my discs into the Pro 6, wouldn't it want to do a factory reset by itself?
Also, tomorrow I'm going to try to rule out the PSU..measure some things to try to determine if it puts out the right volts and amps. I've done some research and it seems, though the Netgear NAS-es themselves are built like tanks, the Sea Sonic PSU's can be a weak spot.
Thanks again and great holidays to you guys,
Ruud
First insert a scratch disk (not part of your array) into the pro, and power it up. That will do an initial factory install. Then upgrade the firmware.ruudpel wrote: ...If I were to purchase the secondhand Pro 6, how would I migrate the discs? If I insert all my discs into the Pro 6, wouldn't it want to do a factory reset by itself?
After that completes, shut down the pro-6, and insert your original drives, then power up. It might over-install the firmware, but shouldn't hurt your data.
If you go with the RN516, netgear support would walk you through the steps. As I mentioned above you'd need enough external storage to save your data.- Hi guys,
thanks again. We looked at the PSU and everything seems to be fine; all the volts on the plugs are as what they should be. So for now, I have to be 99% sure the PSU is fine. RAM and disks themselves are fine too, so I'm gonna have to assume the NAS is bricked (motherboard, cpu, whatever). So now I'll to look into replacement options. And that's where I need your help. I know have a RNDU6000. So far, I have three options:
1. a secondhand Ultra 6 Plus (RNDP600U). Very cheap, but secondhand so no warranty.
2. a secondhand Pro (RNDP6350). Also very cheap, but also no warranty.
3. a new Pro (RNDP6000). A bit more expensive, but comes with I believe a 3 year warranty.
So my very first priority is the ability to transfer my current discs to the new NAS. My second priority is the generation and/or specs. Let's say to make things less complicated money is not a factor.
edit: I have looked at the RN516; but at around 700 euro, it's by far the most costly option. I can spend some money on this, but 700 is quite a lot.
What would you guys recommend? - As per the 3 options that you have... For me, I would rather choose a new ReadyNAS Pro 6 since it will come with a 3-year hardware warranty. Let me inform you that the ReadyNAS Pro 6 is already End-Of-Life (EOL) as shown on the Netgear site: http://support.netgear.com/product/RNDP ... o%2b6%2429
Since the RN516 is too costly for you, how about if check out the RN316 since its also an Intel-based ReadyNAS OS 6 model. Check the comparison of the specs here: http://netgear.com/images/pdf/ReadyNAS_ ... 700_DS.pdf - Hardware warranty on a new Pro is 5 years, not 3. Though there aren't many new ones left...
Some users here have purchased broken NAS when buying second-hand, so that is something to watch out for. - my apologies, the 316 is about 650-700 euro here. The 516 is closer to a 1000. I can get the RNDP6000 new with warranty for 400.
so I guess you guys would lean toward the new one with warranty over the cheap secondhand one. I did some forum searches and found that the Pro model is for (small) business and the ultra model is voor home use. Meaning they are almost identical but the Pro has better specs (cpu and such). They do share the same architecture? I can migrate my current discs from the Ultra to the Pro? Would this be the procedure to follow?
http://www.rnasguide.com/2011/03/26/mig ... -platform/ - This is a good guide since they are using the same platform, but before doing anything else make sure that you have 100% of the data backed up.
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