NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dtarin's avatar
dtarin
Luminary
Sep 17, 2016

System: Alert message failed to send.

I'm stumped on what's wrong with setting up SMTP details. 

 

Whenever I click "Send Test Message And Apply" I get the message:

 

Unable to send a test message

Cannot send a test message.  Check network settings.

Code: 5008010004

Error from msmtp

 

The logs are no help all it says is:

 

System: Alert message failed to send.

 

Any thoughts on what could be wrong here?   Not really sure what to check for with the obscure error message.  

 

 

4 Replies

Replies have been turned off for this discussion
    • dtarin's avatar
      dtarin
      Luminary

      fastmail.com 

       

      No idea what's wrong with connecting to that account. 

       

      To get things working, I used gmail with similar settings.  Even using an app password.  Seems to work fine.   I'd still like to know what that cryptic error code means - might help me figure out what's wrong with my fastmail connection.

       

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Maybe download the log zip file, and look for more details in there.

         

        You tried both ports - 465 and 587?  I imagine you checked your spam filter.

         

        You can of course send it using gmail to a fastmail address.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More