System Volume Root usage 92%

Question

Tried to access my unit after extended period of inactivity initially everything looked but wouldn't download system update.&nbsp; Tried rebooting and now can't access volume and it shows no shares though it shows volume is healthy and all apps are gone.&nbsp; Only http and https services are working, others refuse to start giving errors.&nbsp;&nbsp;
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Believe i need to clean the root volume but have no idea how and can't install apps.&nbsp;&nbsp;
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Tried to reinstall OS using boot menu to see if that would help but no go.&nbsp; want to avoid factory reset and loosing my files. Most are no big deal but I really need to get the last few things I put on there right before this happened.&nbsp;
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Any help would be appreciated
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logs that I have shown now.
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Sat May 12 2018 8:00:53
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Volume: System volume root's usage is 92%. This condition should not occur under normal conditions. Contact technical support.

Fri May 11 2018 23:59:35
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Volume: System volume root's usage is 92%. This condition should not occur under normal conditions. Contact technical support.

Fri May 11 2018 23:59:28
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System: Alert message failed to send.

Fri May 11 2018 23:59:29
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System: ReadyNASOS background service started.

Fri May 11 2018 23:59:28
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Volume: Less than 10% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.

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JohnCM_S · Answer

Hi&nbsp;inforcer36,&nbsp;Welcome to the Community!&nbsp;Do you have any apps running on the NAS? That is usually the cause for full root.&nbsp;&nbsp;It appears that you have a lifetime chat support on your NAS. It will be best to contact NETGEAR support via chat. They should be able to fix it without data loss.&nbsp;Regards,

inforcer36 · Answer

well I was running&nbsp; the log analyser, plex, and antivirus. When i first got in and saw i had a problem i was able to remove Plex, but now I can't do anything with any other apps, can't install, activate or even see apps that are installed.

JohnCM_S · Answer

Hi&nbsp;inforcer36,&nbsp;Can you download the logs? If you can, you may provide it to us so we can check it. You may check this link for the procedure on how you can send it.&nbsp;Regards,

JohnCM_S · Answer

Hi&nbsp;inforcer36,

&nbsp;

Were you able to send the logs? You may just send the logs to us so we can further check the issue.

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It will also be best to contact support via chat. They should be able fix this as well.

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Regards,

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System Volume Root usage 92%

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Sat May 12 2018 8:00:53		Volume: System volume root's usage is 92%. This condition should not occur under normal conditions. Contact technical support.
Fri May 11 2018 23:59:35		Volume: System volume root's usage is 92%. This condition should not occur under normal conditions. Contact technical support.
Fri May 11 2018 23:59:28		System: Alert message failed to send.
Fri May 11 2018 23:59:29		System: ReadyNASOS background service started.
Fri May 11 2018 23:59:28		Volume: Less than 10% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.