NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
UI offline after attempt uninstall app on 6.2.1
After my update I did not seem to have a problem. My problem occurred after installing then uninstalling the application 'Contacts and Calendars Server'. I can now no longer log into the admin web page at all. When I try to get to it via a browser, it says it does not connect. There is no login window that pops up, nothing. I have no access to controlling the RN104 any more. I can see my files on the various shares but but I cannot access the admin interface at all.
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
62 Replies
Replies have been turned off for this discussion
- Ok, I tried the procedure by magnusfinbom and WORKS PERFECTLY! thank you
- so I have a 1 week old readynas104 and love it! but I tried to uninstal the phpadmin app and it didn't uninstall correctly, killing my UI like in this thread
I don't have ssh turned on before I lost access to that setting and even worse, I started expanding my volume right before all this happened, so my nas is "recovering data" (which is taking much longer than I expected but that's another issue) do you suggest I call tech support now, even tho they will have me put it in tech support mode in the middle of a recover? or would you suggest I just wait till its done. - Same problem as everyone else, tried uninstalling an app (Owncloud), and it crashed the web gui. I did try an OS reinstall, and that didn't work. Sadly, I didn't have SSH turned on either. Also been trying to email tech support, but the webpage keeps telling me to enter a valid serial number, even though I have. Getting frustrated.
- @shiek403 and Sokudoningyou: Yes, you'll have to call tech support and hope that they can deal with your request in a reasonable amount of time. As I've mentioned, you can also hope that mdgm takes pity on you (as he did for me) and can remote into your RNAS once you've put it in Tech Support mode from the Boot Menu. That's the only way around this issue for those of us without SSH enabled.
- Well, I contacted them through email, and they were actually pretty quick in getting back to me, and getting it fixed. Thank gods. Turned SSH on as soon as I logged back in.
- Glad our support team fixed it quickly.
- unfortunately I got impatient during my data expansion, and it seems I may have buggered things up pretty good.
when it finishes its recovery the LED blinks that the data is degraded. and I have let it rebuild twice now
so I am now at the point that I am just moving the stuff I had gotten onto it, off of it, and doing a fresh install blowing everything away knowing this time moving forword apps are dangerous and for the love of all that's holy turn on ssh before doing anything else - Can you send me your logs (see the Sending Logs link in my sig)?
- This has happened to me too: RN316. SSH not enabled, so also stuck. Support request submitted to Netgear, reply received with instructions for enabling tech support mode / remote access.
rovingmedic wrote: This has happened to me too: RN316. SSH not enabled, so also stuck. Support request submitted to Netgear, reply received with instructions for enabling tech support mode / remote access.
What case #?
Also you can set your device in to tech support mode even if SSH wasn't enabled before - just provide the 5-digit code displayed on the display of your device.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
