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Forum Discussion
Ultra 6 freezing on boot
I've had the Ultra 6 for a few years, it's worked perfectly, I've not changed the 3 x 2Tb drives that it came with and the only "clever" thing I have done is follow the instructions to enable Transmission to work on it.
The first time it froze on boot up was 2 months ago. I think it was turned on with WOL and just sat with ReadyNAS showing on the LED and the fan buzzing away. I freaked a bit, opened it up to spot anything obvious was disconnected, gave it all a hoover and ran the Memory Test and Disk Test diagnostics. They returned positive results and it booted correctly the next time I started it. Since then there have been no problems.
I turned it on with the power switch earlier this week. It did the same freeze thing (showed ReadyNAS on LED, fan going crazy). I hit the power button again, it shut down, I hit power again and it started fine. I thought no more of it.
This morning I tried to WOL it awake. It froze on boot up on the same place. I was slightly more panicky but I went straight into the boot menu and have been running a Memory Test for 8+ hours with 10 passes and 0 errors. Before I go to bed I will get it to run a Disk Test overnight.
Given the increasing pattern I am getting fretful that something serious is happening - the NAS is now a key part of home entertainment for music and movies and our central photo repository (although everything essential is backed up - twice locally and in the cloud with CrashPlan).
What can I do to try and diagnose what is causing this? Does this seem familiar to any other owners?
For the record, I am a keen novice when it comes to tech. I have a logical grasp of networking, struggle to recognise the components inside a PC and do not understand how to use Linux at all well. Can this be factored into any responses? :D :oops:
The first time it froze on boot up was 2 months ago. I think it was turned on with WOL and just sat with ReadyNAS showing on the LED and the fan buzzing away. I freaked a bit, opened it up to spot anything obvious was disconnected, gave it all a hoover and ran the Memory Test and Disk Test diagnostics. They returned positive results and it booted correctly the next time I started it. Since then there have been no problems.
I turned it on with the power switch earlier this week. It did the same freeze thing (showed ReadyNAS on LED, fan going crazy). I hit the power button again, it shut down, I hit power again and it started fine. I thought no more of it.
This morning I tried to WOL it awake. It froze on boot up on the same place. I was slightly more panicky but I went straight into the boot menu and have been running a Memory Test for 8+ hours with 10 passes and 0 errors. Before I go to bed I will get it to run a Disk Test overnight.
Given the increasing pattern I am getting fretful that something serious is happening - the NAS is now a key part of home entertainment for music and movies and our central photo repository (although everything essential is backed up - twice locally and in the cloud with CrashPlan).
What can I do to try and diagnose what is causing this? Does this seem familiar to any other owners?
For the record, I am a keen novice when it comes to tech. I have a logical grasp of networking, struggle to recognise the components inside a PC and do not understand how to use Linux at all well. Can this be factored into any responses? :D :oops:
3 Replies
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- The warranty should be 3 years - is it still covered? If so, try email support at support.netgear.com
If you have ssh installed, try logging in and enteringdf . -h
df . -i
and let us know the results. - The memory test and disk test all returned good results. The machine has restarted successfully today. All the Health and Logs show good results. But, I've just spotted I am on fw 4.2.25. I'm a reluctant upgrader after an issue with a previous fw release that stopped DLNA working but I will upgrade tomorrow (unless someone says not to).
StephenB wrote: The warranty should be 3 years - is it still covered? If so, try email support at support.netgear.com
I've just checked and it is 3 years old in August so I will get on to them. I suspect Support will ask me to upgrade the fw before doing anything else.StephenB wrote: If you have ssh installed, try logging in and entering df . -h
df . -i
and let us know the results.
I've no idea if SSH is installed. When I go to Addons tab in Frontview Chrome freezes so I can't tell what's installed (I've no idea why or how long it's done that). When I try to access the SSH Terminal command in the Android NAS Utilities app it tells me the SSH requires a username and I should check the configuration. I don't know how to do that /shame - I think I've found the problem.
A bit of Googling and it looked like having something plugged into the USB port causes boot issues. I have a habit of charging my phone from the rear USB port with an extension cable. This morning I tested this and with the phone on and plugged in the machine hung when booting. With the phone removed and the NAS restarted it all worked fine.
Does this accord with anyone else's experience?
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