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Unable to access data from ReadyNas
Hello .. need urgent help.. i moved my Ready NAS from office to home during lockdown and it had been disconnected for a while. Few days ago when i tried to connect it to my home network, it won't show up and i had also forgotten the admin password
i was recomended to do a reset (not hard reset that erases the data) and i was then able to see the system on RAIDar and see the new IP and name
but i am not able to still connect it to home network and see my data.. connecting the HDD directly to a computer also is showing nothing and i need to retreive data immedaitely.
please suggest what can be done.. thanks in advance for your help
PS- i am not an expert so detailed instructions / videos etc that can guide me step by step will be helpful
12 Replies
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Atul_marwaha wrote:
connecting the HDD directly to a computer also is showing nothing.
Correct. That is expected.
Atul_marwaha wrote:
i was recomended to do a reset (not hard reset that erases the data) and i was then able to see the system on RAIDar and see the new IP and name
but i am not able to still connect it to home network and see my data.
It sounds like you were told to do an "OS reinstall" from the boot menu.
What happens if you browse to https://nas-ip-address/admin (using the IP address you see in RAIDar)? You will get a security warning that you need to click through. The NAS password should now be password.
Also, what happens if you run CMD from Windows and then enter this:
net use * /delete /y net use t:\ \\nas-ip-address\data /user:admin password
Again, using the IP address you see in RAIDar. Be careful on the typing - particularly spaces and the two different slash directions.
The first command will terminate any open SMB sessions, the second will attempt to mount the NAS data volume as drive letter T.
StephenB wrote:What happens if you browse to https://nas-ip-address/admin (using the IP address you see in RAIDar)? You will get a security warning that you need to click through. The NAS password should now be admin.
User name is admin. Password is password. When accessing from Windows Explorer, try using the IP address (as in StephenB's example) instead of the NAS name, as it typically works better.
Hi Stephen
thanks for reaching out. when i try https://nas-ip-address/admin, it is not opening any webpage and i am getting the following error
i am attaching the snap shot from RAIDar and safari for reference, please suggest what i am doing wrong
other observation i have it that when i insert the disks in NAS, the NAS goes off the RAIDar and when i remove the disks. it shows back on the RAIDar scan.
this is consistent if i insert one disk or both...
let me know if this clue to any potential issue
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