NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

spotcatbug's avatar
spotcatbug
Apprentice
Dec 05, 2015

Upgraded from 6.4.0 to 6.4.1... external backup drive disappeared...

 

Every frickin upgrade is an adventure. Anyway...

 

RN104 was running 6.4.0. Nightly backups to external USB drive were working perfectly. The same day that I upgraded to 6.4.1, I got a message that the nightly backup failed because the destination wasn't there. After investigating I see that the NAS no longer sees the external USB backup drive. Wonderful. The disk is recognized by my desktop, just not the NAS.

 

Anybody have similar issue? Fix?

 

Thanks.

 

5 Replies

Replies have been turned off for this discussion
  •  

    Well this is odd. I just restarted the NAS (again) and this time the external drive was recognized.

     

    Anything I should do while the NAS can see the drive? In terms of keeping it working, I mean.

     

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi spotcatbug,

     

    Plug in your external storage device in your PC and run the windows disk error checking feature. Once it finished the scan, plug it back to the ReadyNAS and see if it shows up. Also, try other external storage devices to isolate.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

      • spotcatbug's avatar
        spotcatbug
        Apprentice

         


        mdgm wrote:

        Which filesystem is on the USB disk?


         

         

        The file system is EXT4.

         

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More