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Slow performance after upgrade my ReadyNAS 314 to 6.4.1
I am experiencing serious performance issues after upgarde to 6.4.1, relating to opening files from the server. I don't know what to do. Can somebody help me?
Please let us know your case number if you have a support case.
Were you updating from 6.4.0 or an older release?
Can you send in your logs (see the Sending Logs link in my sig)?Edit: Are any of you using the anti-virus service? If so, on 6.4.1 does performance return to normal if you disable the anti-virus service?
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Hi,
I have 3 RaedyNAS 312 devices and all are extremely slow after upgrade from 6.4.0 to 6.4.1. Almost unuseable.
Please let us know your case number if you have a support case.
Were you updating from 6.4.0 or an older release?
Can you send in your logs (see the Sending Logs link in my sig)?Edit: Are any of you using the anti-virus service? If so, on 6.4.1 does performance return to normal if you disable the anti-virus service?
Hi mdgm,
I was using the anti virus service. And yes, when I turn it off it goes back to normal! So it seems that is the issue for me. What should I do now? Will there come a fix where I can enable the virus scanner again without issues?
My ReadyNAS 202 was also rendered useless after upgrade from 6.4.0 to 6.4.1. I could not access files on the NAS from my PC, although backup prgrams worked.
The problem completely went away after I turned off the antivirus option in my RN202. I trust there will be a quick fix to this!
I am also experiencing very slow performance (on OS 6.4.1) with the AV service enabled. Shutting it off returned the file system to its normal efficient self. It's a pity, since the AV found a few infected files that Kaspersky missed.
Hope this is fixed in the new patch.
Hi cleveland_rocks,
NETGEAR is working on a fix but there's no ETA when it will be released.
Kind regards,
BrianL
NETGEAR Community Team
I'm slow (pun intended) glad I found this, since the upgrade to 6.4.1 my ReadyNAS 202 has become so slow it's unusable, I can't wait to turn off the Anti-Virus and try it again, yesterday it took me over 1 hour to open two small files (and excel spreadsheet and a word doc) and then save the word document as a PDF - ReadyCloud via the app on my Laptop (Windows 10) also sits there 'Connecting...' for hours and never actually connects... I'm hoping that the Anti-Virus thing might fix that too - note to self don't ever perform upgrades prior to holidays or extended time away from the office where connectivity is required :-(
Hi webZplus,
I suggest that you turn off the AV feature or much better, install the latest Beta Firmware that addresses the issue that you encountered.
Kind regards,
BrianL
NETGEAR Community TeamThank you Brian, turning off the Anti Virus immediately brought the speed back... now if only I can resolve the issue of ReadyCloud unable to connect from my laptop (windows 10 and ReadyCloud Client v1.9) I'll be happy :-)
- go back to 6.4.0 and disable AV!
Try just disabling AV first.
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