USB HDD problems - linked to recent FW6.4.0 upgrade?

I have a RN102 - 2x 2TB discs.

In the past few days I have had trouble with my backups to sever USB hdds - several as I swap them trying to resolve the issue.

I am not at the point where the RN102 usually will not boot right when a USB hdd is attached, and if I do get it up, backup jobs (RSYNC) fail witrh timeout errors.

I am seeing lost of things in dmesg that indicate a USB problem, but I am not an expert to know exactly what:

[ 172.121896] xhci_hcd 0000:02:00.0: @000000001f630700 00000000 00000000 0c000000 01078001
[ 172.121904] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.121914] xhci_hcd 0000:02:00.0: @000000001f630710 00000000 00000000 0c000000 01078001
[ 172.121923] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.121933] xhci_hcd 0000:02:00.0: @000000001f630720 00000000 00000000 0c000000 01078001
[ 172.121958] sd 3:0:0:0: [sda] tag#26 uas_eh_abort_handler 0 uas-tag 27 inflight: CMD IN
[ 172.121970] sd 3:0:0:0: [sda] tag#26 CDB: Read(10) 28 00 00 02 ef 18 00 00 08 00
[ 172.122007] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.122019] xhci_hcd 0000:02:00.0: @000000001f630740 00000000 00000000 0c000000 01078001
[ 172.122028] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.122038] xhci_hcd 0000:02:00.0: @000000001f630750 00000000 00000000 0c000000 01078001
[ 172.122046] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.122056] xhci_hcd 0000:02:00.0: @000000001f630760 00000000 00000000 0c000000 01078001
[ 172.122082] sd 3:0:0:0: [sda] tag#27 uas_eh_abort_handler 0 uas-tag 28 inflight: CMD IN
[ 172.122095] sd 3:0:0:0: [sda] tag#27 CDB: Read(10) 28 00 00 02 ef 20 00 00 08 00
[ 172.122132] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.122144] xhci_hcd 0000:02:00.0: @000000001f630780 00000000 00000000 0c000000 01078001
[ 172.122153] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.122163] xhci_hcd 0000:02:00.0: @000000001f630790 00000000 00000000 0c000000 01078001
[ 172.122189] sd 3:0:0:0: [sda] tag#28 uas_eh_abort_handler 0 uas-tag 29 inflight: CMD IN
[ 172.122201] sd 3:0:0:0: [sda] tag#28 CDB: Read(10) 28 00 00 02 ef 28 00 00 08 00
[ 172.122238] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
[ 172.122250] xhci_hcd 0000:02:00.0: @000000001f6307b0 00000000 00000000 0c000000 01078001
[ 172.122275] sd 3:0:0:0: [sda] tag#29 uas_eh_abort_handler 0 uas-tag 30 inflight: CMD IN
[ 172.122288] sd 3:0:0:0: [sda] tag#29 CDB: Read(10) 28 00 00 02 ef 30 00 00 08 00
[ 172.122367] scsi host3: uas_eh_bus_reset_handler start
[ 172.240448] usb 3-2: reset SuperSpeed USB device number 2 using xhci_hcd
[ 172.263248] scsi host3: uas_eh_bus_reset_handler success
[ 172.625611] usb 3-2: stat urb: status -71
[ 172.629265] xhci_hcd 0000:02:00.0: ERROR Unknown event condition 199, HC probably busted

So, what might my problem be:

a. Something up with FW6.4.0?

b. I own lots of faulty USB hdds (I am checking them with Seatools to be sure)?

c. The RN102 is faulty?

d. Something else?

Any help would be appreciated.

Ian

Public ReadyNAS OS 6.x Beta

ilneill
Dec 07, 2015
Hi,

Just reporting back, so as to complete this thread...

I have updated my RN102 to v6.4.1, and retested the portable USB drive that was troublesome with v6.4.0. It looks like, whatever the problem was, it has been resolved and I have successfully completed a full backup (via RSYNC) to this drive.

Ian

11 Replies

BrianL2
NETGEAR Employee Retired
Oct 20, 2015
Hi ilneill,

You may want to check these posts and see if it'll help.

https://community.netgear.com/t5/Backing-up-to-your-ReadyNAS/USB-device-name-changed-after-update-to-6-4-0-final/m-p/994658#M10973

https://community.netgear.com/t5/ReadyNAS-Beta-Release/rsync-on-6-4-0-fails-RN102/m-p/994060#M6918

If the problem persists, I suggest you contact our support team for further assistance.

Kind regards,

BrianL
NETGEAR Community Team
- ilneill
  Apprentice
  Oct 20, 2015
  Hi BrianL
  
  Thankyou for taking the time to reply.
  
  I am aware of the USB drive name change issue... until I had this possible hardware issue, I was up to USB_HDD_4 with the same drive. I had been incrementing my rsync back up job each time :-)
  
  I have done more testing. I have now attached a desktop USB HDD, with its own power supply, and It has been recognised and mounted immediately. The previous 2 USB HDDs were of the portable type, power from the RN102.
  
  I am re-running my backup job as I type this... well, it has been running all night so far and still has a lot to do.
  
  So, has something changed that would affect my RN102's ability to power USB ports? I have identical drives on 3 RN Duo's, now for 12mths +, and the RN102 has had one since I bought it 7 months ago.
  
  Kind regards,
  
  Ian
  - ilneill
    Apprentice
    Oct 20, 2015
    Ok. An update.
    
    Using a desktop USB HDD (with own PSU), my backup has completed without a hitch... no errors, no admin page unresponsiveness. It just worked.
    
    So, it looks like the bus powering of my previous portable USB HDDs is the issue...
    
    I just have no idea why the RN102 suddenly became unable to power my portable USB HDD after 7 months, and after upgrading to OS6.4.0 (coincidence?)
    
    Any advice appreciated.
    
    Ian