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jsore's avatar
jsore
Tutor
Mar 14, 2018

When shutting down or upgrading firmware my RN214 will not sutdown all the way. I get a do_exit+9ec

When trying to shutdown my ReadyNAS 214 it hangs with an error of do_exit+9ec on display.  The only way to recover is to disconnect the AC power cord and reconnect.   I have the most current version of firmware Version 6.9.3.  Same error occurs regardless of how it is done. Occurs when shutting down from the power button or from the system device webpage.  Any suggestions? 

Had a similar problem when I first purchased this unit and during upgrades and shut downs.

The NIC lights do not light up when this problem occurs.

I am directly connected to 1gb router.

The network settings on the RN214 was set to DHCP with the GB Router reserving a specific IP for the RN214 prior to the firmware upgrade - system was working, had network connection.

Before upgrading to 6.9.3 I changed the Network on the RN214 to Static.

After the firmware ugrade and rebooting I got the do_exit+9ec error. I did this thinking the dhcp option was causing a problem.

 

Any help to get me back on line would be greatly appreciated.

 

 

Please advise.  Thank you.

12 Replies

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  • Followup

    After posting this issue I went and plugged the power back into the RN214 and the network cable as well.  I turned the unit on using the power button and now the NIC has lights and no the unit boots up and has an IP adress assigned.

    Question

    Is there any timers or wait time after the unit shows "do_exit=9ec" and unplugging that you should plug the unit power backin. That is am I rushing the process.

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      If it happens when you shutdown from the web ui, then it is not about timing.

       

      Have you installed any apps?  If so, which ones?

      • jsore's avatar
        jsore
        Tutor

        I have only one app and it is running, but i have never used it.

         

        NERO Mediahome

        I could try to remove it and try things out, but I don't want to be down again.

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