New WAX610 - Internet connectivity for laptops but not smartphones

[schumaku]

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@stewcoarchives wrote:

Is it possible that my issue is not with the WAX610, but the router above it?  I've found a path to success that is repeatable, but I don't understand it.

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Yes, indeed. Have we talked or heard about the router in place (make, model, firmware, ...) already? The only reference I see is "no ACL" on the router.

Understand there is a GS30xE in the data path between the WAX610 and the router, unlikely causing an issue.

Have already captured the traffic between the WAX610 and the router plus the diagnostics on the WAX610 and shared this with Netgear?

[stewcoarchives · Accepted solution]

Final Update 6 Aug 2024:

The experiment to change my WAX610 from Bridge mode to NAT mode was very brief.  Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.

Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones).  Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.

I have decommissioned the WAX610.

[hnagaraju]

When you mean Guest SSID, are you turning on "Captive Portal" on the SSID ?

Is it the "Basic Captive portal"  or ICP/ECP?

 Is it managed by NETGEAR Insight portal or the AP is running as standalone AP (managed via local GUI on the AP)

If you have a captive portal enabled :

On the phone,  can you open the browser and open this URL

http://www.msftconnecttest.com/connecttest.txt   

see if the Captive portal pop's up.

Here is a valuable blog that explains how different OS and devices detect a Captive portal on the Guest SSID for Internet access. https://captivebehavior.wballiance.com/

If you still have issues getting Internet on mobile phones, a laptop or MacBook works fine. Check if the MAC ACL is enabled by choice or accident.

If the problem continues, don't hesitate to contact support via Chat or prowifidesign https://www.netgear.com/av/services/prowifi-designsupport/. You can ignore nonmandatory questions in...