WNDAP660 Internet Access Keeps Loosing Access

[zappullae]

My WAP keeps loosing access to the internet and it does it quite often; 6 times an hour, all my wireless devices loose Interment access.  They all have WIFI connectivity to the WAP and maintain their local IP but can't download even a simple page like google.com.  All devices hard wired to the same firewall/switch do NOT have a problem connecting to the net.  I have to turn off and on the device's wireless connection to regain access but that only works for a few minutes. 

To get longer lasting connectivity I have to power cycle the WNDAAP660.  After a power cycle it will run for potentially a couple days before acting up.  I've noticed other users have the same problem. 

I have the latest firmware 3.5.20.  So at this point its worthless piece of garbage that I have to pay for support for.  Does anyone have any ideas before I chuck it in the garbage and never buy another netgear product again?

[RaghuHR · Accepted solution]

Dear All

We have made potential fix for this kind of issue. Could you please reach us https://www.netgear.com/support/contact.aspx to get the patch image?

Thanks

Raghu

[JohnRo]

Hello zappullae, 

Welcome to the community! 

Sorry to hear about the issue you are having with the AP. I looked up the case and it was indicated that if the issue comes back after the factory reset and firmware update the device will be replaced. I have talked to support and asked them for someone to contact you and process your RMA. The product that you have has a Complimentary NBD (Next-Business-Day) replacement, so you there should be no charge. 

I hope this helps you out. 

Thanks, 

[zappullae]

Thank you I will contact them.  I'm trying one thing right now.  I set the 5G chanell to auto.  It was at at chanell 11.  I will let u know in a few days.

[zappullae]

Thank you I will contact them.  I'm trying one thing right now.  I set the 5G chanell to auto.  It was at at chanell 11.  I will let u know in a few days.

[JohnRo]

Hi zappullae, 

That was one of the suggested steps on your previous contact with support. We'll wait for your feedback. 

Thanks,

[zappullae]

Unfortunately that didn't fix it.  So last night it was fine and fast.  The first connection this morning failed again.  I had to disable and reenable WIFI on the device. 

[JohnRo]

Hi zappullae, 

I looked up your record and it appears that the RMA is now in place.Let us know once you received the replacement unit. 

Thanks,

[zappullae]

So the replacement arrived and is up and running.  I took all the defaults except for the SID and PSK.  We'll see how this works.

[zappullae]

I also upgraded the firmware to 3.5.20

[JohnRo]

Hi zappullae, 

Sure thing! Let us know in a few days. 

Happy holidays. 

Thanks,

[zappullae]

Well, that didn't take long at all.  Same problem; actually worse than the original.  I switched back to the orginal, will send the replacement back, and am trying with different SIDs for 2.4 and 5G as per this thread.  Last chance to make this work before I recycle it.

https://community.netgear.com/t5/Business-Wireless/WNDAP360-and-WNDAP660-incredibly-unreliable/td-p/...

[JohnRo]

Hi zappullae, 

Sorry to hear that. I'm suspecting it could be the last few firmware version that's causing it. Each network is different so any troubleshooting/workaround on the thread will vary. We may have to work hand in hand with engineering to see the cause of the issue. 

Thanks,

[zappullae]

Changing SIDs didn't work.  Turning off the each radio didn't work.  I'm back to the orginal device and original settings.  For some unknown reason its been stable since the morning of the 24th with only 1 glitch.  We will see how it holds up.

[JohnRo]

Hi zappullae, 

I'm not sure how changing SSID's would help. If it happens again, try changing the WMM settings and see if it will make it stable. 

Thanks,

[zappullae]

It happened last night.  This time I couldn't keep connection for longer that a few minuets.  I have it unplugged and am trying my Xfinity wifi (which was previously turned off) just for kicks and giggles.  Below is a sample from the WNDAP660 log file; maybe you can see something.  I have the full dowload but I don't see away to attach a file here.

Dec 26 11:27:42 hostapd: wifi1vap0: STA 74:75:48:a4:16:24 WPA: group key handshake completed (RSN)
Dec 26 11:27:42 hostapd: wifi0vap0: STA f4:0f:24:0b:7c:e9 WPA: group key handshake completed (RSN)
Dec 26 11:27:42 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 WPA: group key handshake completed (RSN)
Dec 26 11:27:43 hostapd: wifi1vap0: STA fc:db:b3:ca:fd:9c WPA: group key handshake completed (RSN)
Dec 26 11:28:01 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: deauth msg to/from STA, reason code (3), rssi (35)
Dec 26 11:28:01 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: disassociated
Dec 26 11:28:01 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: associated
Dec 26 11:28:01 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 WPA: pairwise key handshake completed (RSN)
Dec 26 11:42:36 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: associated
Dec 26 11:42:36 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a WPA: pairwise key handshake completed (RSN)
Dec 26 11:43:51 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (52)
Dec 26 11:43:51 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: disassociated
Dec 26 11:47:49 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: associated
Dec 26 11:47:49 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a WPA: pairwise key handshake completed (RSN)
Dec 26 11:49:48 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (27)
Dec 26 11:49:48 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: disassociated
Dec 26 11:57:42 hostapd: wifi1vap0: STA 58:55:ca:50:c7:2e WPA: group key handshake completed (RSN)
Dec 26 11:57:42 hostapd: wifi1vap0: STA 74:75:48:a4:16:24 WPA: group key handshake completed (RSN)
Dec 26 11:57:42 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 WPA: group key handshake completed (RSN)
Dec 26 11:57:42 hostapd: wifi0vap0: STA f4:0f:24:0b:7c:e9 WPA: group key handshake completed (RSN)
Dec 26 11:57:43 hostapd: wifi1vap0: STA fc:db:b3:ca:fd:9c WPA: group key handshake completed (RSN)
Dec 26 11:57:43 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 WPA: EAPOL-Key timeout
Dec 26 11:57:45 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 WPA: EAPOL-Key timeout
Dec 26 11:57:47 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 WPA: EAPOL-Key timeout
Dec 26 11:57:49 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 WPA: EAPOL-Key timeout
Dec 26 11:57:49 hostapd: wifi0vap0: WPA hostapd_wpa_auth_disconnect: authenticator requests disconnect:STA e0:ac:cb:ea:c9:82 reason 2
Dec 26 11:57:49 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: deauthenticated due to local deauth request
Dec 26 11:57:49 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: recvd disassoc msg from STA, reason code (2), rssi (8)
Dec 26 11:57:49 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: disassociated
Dec 26 12:13:50 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: deauth msg to/from STA, reason code (3), rssi (38)
Dec 26 12:13:50 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: disassociated
Dec 26 12:14:04 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: associated
Dec 26 12:14:04 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 WPA: pairwise key handshake completed (RSN)
Dec 26 12:15:02 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: associated
Dec 26 12:15:02 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a WPA: pairwise key handshake completed (RSN)
Dec 26 12:15:31 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (51)
Dec 26 12:15:31 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: disassociated
Dec 26 12:17:02 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: associated
Dec 26 12:17:02 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a WPA: pairwise key handshake completed (RSN)
Dec 26 12:18:13 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (52)
Dec 26 12:18:13 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: disassociated
Dec 26 12:19:25 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: associated
Dec 26 12:19:25 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a WPA: pairwise key handshake completed (RSN)
Dec 26 12:19:56 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: deauth msg to/from STA, reason code (3), rssi (39)
Dec 26 12:19:56 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: disassociated
Dec 26 12:19:57 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: associated
Dec 26 12:19:57 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 WPA: pairwise key handshake completed (RSN)
Dec 26 12:22:51 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (44)
Dec 26 12:22:51 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: disassociated
Dec 26 12:26:11 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: deauth msg to/from STA, reason code (3), rssi (39)
Dec 26 12:26:11 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: disassociated
Dec 26 12:26:18 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: associated
Dec 26 12:26:18 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 WPA: pairwise key handshake completed (RSN)
Dec 26 12:27:13 hostapd: wifi0vap0: STA 2c:10:c1:fb:fe:05 IEEE 802.11: associated
Dec 26 12:27:14 hostapd: wifi0vap0: STA 2c:10:c1:fb:fe:05 WPA: pairwise key handshake completed (RSN)
Dec 26 12:27:20 hostapd: wifi0vap0: STA 2c:10:c1:fb:fe:05 IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (16)
Dec 26 12:27:20 hostapd: wifi0vap0: STA 2c:10:c1:fb:fe:05 IEEE 802.11: disassociated
Dec 26 12:27:42 hostapd: wifi1vap0: STA 58:55:ca:50:c7:2e WPA: group key handshake completed (RSN)
Dec 26 12:27:42 hostapd: wifi0vap0: STA f4:0f:24:0b:7c:e9 WPA: group key handshake completed (RSN)
Dec 26 12:27:42 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 WPA: group key handshake completed (RSN)
Dec 26 12:27:42 hostapd: wifi1vap0: STA 74:75:48:a4:16:24 WPA: group key handshake completed (RSN)
Dec 26 12:27:42 hostapd: wifi1vap0: STA fc:db:b3:ca:fd:9c WPA: group key handshake completed (RSN)
Dec 26 12:28:32 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: deauth msg to/from STA, reason code (3), rssi (44)
Dec 26 12:28:32 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: disassociated
Dec 26 12:28:32 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: associated
Dec 26 12:28:32 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 WPA: pairwise key handshake completed (RSN)
Dec 26 12:31:54 hostapd: wifi1vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: associated
Dec 26 12:31:54 hostapd: wifi1vap0: STA e0:ac:cb:ea:c9:82 WPA: pairwise key handshake completed (RSN)
Dec 26 12:36:32 hostapd: wifi1vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (30)
Dec 26 12:36:32 hostapd: wifi1vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: disassociated
Dec 26 12:36:32 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 IEEE 802.11: associated
Dec 26 12:36:32 hostapd: wifi0vap0: STA e0:ac:cb:ea:c9:82 WPA: pairwise key handshake completed (RSN)
Dec 26 12:37:54 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: associated
Dec 26 12:37:54 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a WPA: pairwise key handshake completed (RSN)
Dec 26 12:38:16 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: recvd disassoc msg from STA, reason code (8), rssi (40)
Dec 26 12:38:16 hostapd: wifi0vap0: STA 14:10:9f:c9:f1:2a IEEE 802.11: disassociated
Dec 26 12:41:02 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: deauth msg to/from STA, reason code (3), rssi (37)
Dec 26 12:41:02 hostapd: wifi1vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: disassociated
Dec 26 12:41:11 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 IEEE 802.11: associated
Dec 26 12:41:11 hostapd: wifi0vap0: STA a0:cb:fd:9d:f7:c0 WPA: pairwise key handshake completed (RSN)

[zappullae]

Update: I've been running of the WIFI provided by Xfinity onthe same devices and have not had a single connection issue.  So I am concluding this is a problem soley with the WNDAP660. Are there any items to try before I chuck the device in the trash can?

[JohnRo]

Hi zappullae, 

At this point, it is best to contact out support team for further investigation. There is a chance that it might even need the assistance of our engineering team. 

Thanks,

[zappullae]

They called me today John.  I'm going to send them the log file once I recive the case # email.

[JohnRo]

Hi zappullae, 

Alright, please keep us updated. 🙂

Happy New Year! 

Thanks,

[zappullae]

So far no one has contacted me to resolve

[zappullae]

So far no one has contacted me to resolve

[JohnRo]

Hi zappullae,

Sorry to hear that, I'll look up up your case and PM you the case number. 

Thanks,

[DavidTunstall]

Hi zappullae,

You may have the same issue I have been suffering from. Please read this article. It may help.

WNDAP660 Connectivity Issues

Regards

David

[zappullae]

Hi David, that sounds like what is happening to me.  I will try the solution as a last ditch effort.

[zappullae]

And I have an S6.  I can't say for sure but the problem may have started when I got the phone.