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Forum Discussion

beezer's avatar
beezer
Apprentice
Oct 11, 2019
Solved

wc7500 wireless controller will not load 6.5.5.18

I cannot load the latest software. It simply reboots to the 6.5.5.0, with the only visible change that the firmware upgrade is "In Progress" (but I told it to update immediately).

 

Also, I notice that the time it thinks is "now" is GMT, not local time...

 

Has anyone done the upgrade?

  • I told it I was in England (GMT) and I got it to update.

     

    Sadly, this is the solution.

6 Replies

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    beezer,

     

    I believe the v6.5.5.0 is the active partition.  Let us try this.  Update the backup partition to v6.5.5.18 then boot the WC7500 using the backup partition.  Be sure to follow the upgrade matrix. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • beezer's avatar
      beezer
      Apprentice

      Of course, that is precisely what I am doing. I set it up to update the backup partition and then boot from it. I also tried this in two steps. Same result: It will not load the second partition; it always shows the partition is "Empty" and the update "In Progress" and the time is in the wrong time zone.

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired

      beezer,

       

      Let us try this.  During non-production hours, reboot the WC7500.  After reboot, try to upgrade the firmware again from v6.5.5.0 to the latest v6.5.5.18. 

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

      • beezer's avatar
        beezer
        Apprentice

        An "interesting" result. I rebooted the WC7500 and it did not come back for 28 minutes. As I was waiting on hold to talk to pro support for another RMA, it came back and showed that the 2nd partition had 6.5.5.18 (It has said "empty" since I told it to update *last week* until today). However, the "scheduled upgrade status" still says it is going to update tomorrow at 00:26:01.

         

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