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carlosfrommiami's avatar
carlosfrommiami
Follower
Aug 13, 2020

2 Modems with same MAC address

I am wondering if anyone can help me! On January 27, 2020, I purchased a renewed Netgear Cable Modem from Amazon. I ran into a problem where COMCAST says that my MAC address is the same as another COMCAST customer. I reached out to COMCAST, and they said they couldn't register that MAC address on my account because the other customer already has it on their account. I then reached out to AMAZON, and they said I should contact the manufacturer if they couldn't help me to contact them again. I contacted Netgear and they said that since my modem was refurbished they could not help me.

Does anyone know what i can do to get this resolved? Any ideas? Tips? Tricks? I really liked this modem and just want to work again.

I miss the internet lollll
Hardware
Troubleshooting

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 14, 2020

    If its refurbished and bought in january, its probably outside of the return window and the warranty window on renewed/refurbished items. 

     

    vkdelta Any ideas or contacts that can help with?