Orbi WiFi 7 RBE973
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2 Modems with same MAC address

carlosfrommiami
Follower

2 Modems with same MAC address

I am wondering if anyone can help me! On January 27, 2020, I purchased a renewed Netgear Cable Modem from Amazon. I ran into a problem where COMCAST says that my MAC address is the same as another COMCAST customer. I reached out to COMCAST, and they said they couldn't register that MAC address on my account because the other customer already has it on their account. I then reached out to AMAZON, and they said I should contact the manufacturer if they couldn't help me to contact them again. I contacted Netgear and they said that since my modem was refurbished they could not help me.

Does anyone know what i can do to get this resolved? Any ideas? Tips? Tricks? I really liked this modem and just want to work again.

I miss the internet lollll
Model: CM1000|Ultra-High Speed Cable Modem—DOCSIS® 3.1 Ready
Message 1 of 3
plemans
Guru

Re: 2 Modems with same MAC address

If its refurbished and bought in january, its probably outside of the return window and the warranty window on renewed/refurbished items. 

 

@vkdelta Any ideas or contacts that can help with? 

Message 2 of 3
vkdelta
NETGEAR Expert

Re: 2 Modems with same MAC address

Please DM me.

Message 3 of 3
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