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Re: C3000-100NAS Firmware Update
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C3000-100NAS Firmware Update
I have version V1.01.11. My service provider, Time Warner Cable, told me to check to see if there is an update to my firmware since the Internet seems to have gotten slower lately. When I go to 'router update' thru Genie, the following message is returned: Failed to get firmware version information. Am I doing something wrong? Or is there no update available? Or, is it an issue with Windows 10? Thank you.
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Re: C3000-100NAS Firmware Update
Hello sharmar10
All firmware is pushed out by your ISP so if there is a new firmware update all you would need to do is unplug the modem and plug it back in and it would download it on its own. Cable gateways cant update the Firmware manually.
DarrenM
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Re: C3000-100NAS Firmware Update
Hi DarrenM,
is that also true for customer owned modems?
thanks,
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Re: C3000-100NAS Firmware Update
b_3x
Yes netgear has to send all firmware updated to the isp then it goes threw a approval process and the isp makes some changes if needed and releases when they are ready to this is for call cable modem customer owned or rented.
DarrenM
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Re: C3000-100NAS Firmware Update
Thank you DarrenM for the quick reply.
TWC says that they can't fix, somehow my firmware was upgraded to V2.02.26, and TWC says i need to contact Netgear as the internet is not working now.
And Netgear says it is out of warrenty, and in order to downgrade the firmware to V1.01.11, it needs to be renewed...
Do you know if the isp will be pushing a downgrade or since it is failing to connect to the interent (at very slow speed) the isp can't push a fix?
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Re: C3000-100NAS Firmware Update
B_3x
I don't really know what TWC will do to fix this but I can report to our engineers about a issues with the firmware. what are you seeing from the modem are all the lights coming on but no Internet connection?
DarrenM
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Re: C3000-100NAS Firmware Update
All lights are ON, there is internet connection but very slow speed (20 kbps instead of 100 mbps) when i am able to actually load a website to check the speed.
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Re: C3000-100NAS Firmware Update
b_3x
is that just over wifi or both wifi and ethernet?
DarrenM
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Re: C3000-100NAS Firmware Update
Hi DarrenM,
it is both on wifi and ethernet on multiple devices.
thanks,
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Re: C3000-100NAS Firmware Update
Have C3000
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Re: C3000-100NAS Firmware Update
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Re: C3000-100NAS Firmware Update
same situation with c3000. Netgear want just money for phone warranty and can't help you because they just provide firmware to twc not to final user. I understood is a firmware problem. Twc pushed a wrong update and now the modem is almost offline and can't get a new update to solve the problem. We can't do nothing manually and just wait. they told me to leave the modem on and hope for an update in firmware that could never came. It's frustrating and you need to pay for the service
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Re: C3000-100NAS Firmware Update
Most of the devices should be downgraded to old version now. Please let us know if you are still having an issue.
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Re: C3000-100NAS Firmware Update
Still having internet connectivity/firmware issues with C3000-100nas with comcast ISP on 11/14/15
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Re: C3000-100NAS Firmware Update
same to me. No internet with c3000. tomorrow will be 2 weeks
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Re: C3000-100NAS Firmware Update
firmware has not been downgraded as suggested
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Re: C3000-100NAS Firmware Update
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