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Re: CAX80 Internet cuts out everyday
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CAX80 Internet cuts out everyday
Hey Friends,
My internet access wired and wifi seems to go down everyday at the same time. Thought it was the DHCP lease renewing but that's on a 7 day timer, a simple reboot of the router fixes it but its really annoying to bring my network down once a day and I never had these issues with my old c70002.
Log:
Time | Priority | Description |
Wed Dec 16 13:29:59 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:29:57 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:29:56 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:29:43 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:29:27 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:29:26 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:26:21 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:26:20 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:26:18 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:24:19 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:24:17 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:24:16 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:24:11 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:24:09 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:24:08 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:23:29 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:23:21 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:23:20 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:22:51 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:22:49 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:22:48 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:57 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:55 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:54 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:43 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:39 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:38 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:21:01 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:20:57 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:20:56 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:19:31 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:19:29 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:19:28 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:18:15 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:18:13 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:18:12 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:17:25 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:17:17 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:17:16 2020 | Warning (5) | MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
Wed Dec 16 13:14:51 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1; |
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Re: CAX80 Internet cuts out everyday
Seems to cut out at 10am CST everyday tried changing the network clock and the cut out shifted as expected to 6am
Cable Connections:
requency start Value | |
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
|
Startup Procedure
Procedure | Status | Comment |
Acquire Downstream Channel | 609 MHz | Locked |
Connectivity State | OK | Operational |
Boot State | OK | Operational |
Security | Enabled | BPI+ |
Downstream Bonded Channels
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
1 | Locked | 256 QAM | 16 | 609000000 Hz | 5.3 dBmV | 41.8 dB | 0 | 0 |
2 | Locked | 256 QAM | 1 | 519000000 Hz | 6.0 dBmV | 41.3 dB | 0 | 0 |
3 | Locked | 256 QAM | 2 | 525000000 Hz | 6.0 dBmV | 40.0 dB | 0 | 0 |
4 | Locked | 256 QAM | 3 | 531000000 Hz | 6.0 dBmV | 40.8 dB | 0 | 0 |
5 | Locked | 256 QAM | 4 | 537000000 Hz | 5.7 dBmV | 41.4 dB | 0 | 0 |
6 | Locked | 256 QAM | 5 | 543000000 Hz | 5.7 dBmV | 42.1 dB | 0 | 0 |
7 | Locked | 256 QAM | 6 | 549000000 Hz | 5.8 dBmV | 42.3 dB | 0 | 0 |
8 | Locked | 256 QAM | 7 | 555000000 Hz | 5.5 dBmV | 42.2 dB | 0 | 0 |
9 | Locked | 256 QAM | 8 | 561000000 Hz | 5.2 dBmV | 41.9 dB | 0 | 0 |
10 | Locked | 256 QAM | 9 | 567000000 Hz | 5.1 dBmV | 41.6 dB | 0 | 0 |
11 | Locked | 256 QAM | 10 | 573000000 Hz | 5.2 dBmV | 41.4 dB | 0 | 0 |
12 | Locked | 256 QAM | 11 | 579000000 Hz | 4.7 dBmV | 41.7 dB | 0 | 0 |
13 | Locked | 256 QAM | 12 | 585000000 Hz | 4.7 dBmV | 40.9 dB | 0 | 0 |
14 | Locked | 256 QAM | 13 | 591000000 Hz | 4.6 dBmV | 41.1 dB | 0 | 0 |
15 | Locked | 256 QAM | 14 | 597000000 Hz | 4.6 dBmV | 41.1 dB | 0 | 0 |
16 | Locked | 256 QAM | 15 | 603000000 Hz | 4.8 dBmV | 41.5 dB | 0 | 0 |
17 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
18 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
19 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
20 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
21 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
22 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
23 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
24 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
25 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
26 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
27 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
28 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
29 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
30 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
31 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
Upstream Bonded Channels
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36800000 Hz | 37.0 dBmV |
2 | Locked | ATDMA | 5 | 5120 Ksym/sec | 30350000 Hz | 36.5 dBmV |
3 | Locked | ATDMA | 6 | 5120 Ksym/sec | 23900000 Hz | 36.5 dBmV |
4 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV |
5 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV |
6 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV |
7 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV |
8 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV |
Downstream OFDM Channels
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | SNR / MER | Active Subcarrier Number Range | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords |
1 | Locked | 0 ,1 ,2 ,3 | 159 | 651000000 Hz | 7.38 dBmV | 40.9 dB | 646 ~ 3449 | 17957958 | 671002 | 0 |
2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 0 dB | 0 ~ 4095 | 0 | 0 | 0 |
Upstream OFDMA Channels
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power |
1 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV |
2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV |
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Re: CAX80 Internet cuts out everyday
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
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Re: CAX80 Internet cuts out everyday
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Re: CAX80 Internet cuts out everyday
What Firmware version is currently loaded?
Has a factory reset and setup from scratch been performed since last FW update?
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Re: CAX80 Internet cuts out everyday
Have factory reset twice with a clean set up on a hardwired laptop. Still no fix.
NG support has had me change wireless channels, check ping, reboot, and reset multiple times. Maybe just a defective unit?
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Re: CAX80 Internet cuts out everyday
Any Wifi Neighbors near by? If so, how many?
What speed package do you pay for from your ISP?
I see your down channel are only locked in to 16. I presume you don't have 1Gb ISP services?
All this seen even before the recent FW update? If so, I presume you may have a bad unit that needs to be replaced.
I've had mine since last year and has worked well. Also had two EX7700s connectes for more wifi coverage. I've only recently took it off line to put my CM1200 online to work with it and my Orbi AX system. Otherwise my CAX80 has been great.
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Re: CAX80 Internet cuts out everyday
I pay for 1 gig from RCN Speedtests on the new Xbox confirm 1100 down. 60 up.
Just got the box for my birthday on the 9th. Haven’t had any issues other than the intermittency when it works it’s awesome.
You’ve had a cax80 since last year? Didnt it come out in July?
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Re: CAX80 Internet cuts out everyday
If your paying for 1Gb, then the channels are not all locking in. You should be seeing 31-32 channels locked on a 1Gb service.
Something you need to have the ISP service check for.
Sorry, I was thinking of a different NG product.
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Re: CAX80 Internet cuts out everyday
Could RCN be running a different configuration than is common? They are a small localized carrier
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Re: CAX80 Internet cuts out everyday
Yes. They need to check the configuration file there sending down.
Most ISPs are using 31-32 channels.
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Re: CAX80 Internet cuts out everyday
NG Support sent me an RMA and a new one however it is in a boot loop and won’t factory reset at this point I’ll keep the old one as the connection has gotten steadily more stable.
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Re: CAX80 Internet cuts out everyday
Do you have the new RMA CAX80 connected to the coax line or do you have it disconnected from the coax line when you trying to set it up? For the CAX80, it needs to be connected to the ISP coax line or a auto reboot loop will be seen. Ya, I know, this is an odd behavior for a gateway modem. This is a known thing for the CAX80.
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Re: CAX80 Internet cuts out everyday
Updating everyone here been through 3 CAX80's still no fix to this issue that I know of RCN says everything is good and netgear blames them.
At this point it's likely the code/device and I'm waiting for NG to contact me back
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