I am quite frustrated at this point. I had a CM600 modem to support Comcast's Extreme 150 service. I've had it for a few years and was consistently getting 160 to 170mbps speed from it. About three weeks ago, I noticed a drop off and did a speed test and could not get more than 50mbps. Comcast reset the modem (I did the same thing). No change. They sent a tech out to the house and he swapped out my modem for one of theirs and lo and behold, 170mbps. He said I needed a new modem. I was a little suspicious of this, but wanting to eventually get gigabit service when it becomes available, I bought a CM1000. It provisioned fine, but I am seeing the same behavior. At the start of the speed test it spikes to over 100 but eventually averages out to 70 or 80. They came out again and re-trenched a new thicker line between the street and the house. Still the same behavior. The tech came out again today and installed a dedicated line directly from the outside box to the modem. Still the same behavior. The logs from the Modem are consistently showing:TimePriorityDescription2017-12-03, 10:41:31Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 21 22 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:39:56:4b:b8:68;CMTS-MAC=00:01:5c:a7:12:4e;CM-QOS=1.1;CM-VER=3.1;2017-12-03, 10:41:17Warning (5)MDD message timeout;CM-MAC=b0:39:56:4b:b8:68;CMTS-MAC=00:01:5c:a7:12:4e;CM-QOS=1.1;CM-VER=3.1; The Cable Connection page displays the following. Any thoughts on this issue?Frequency start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting Frequency<tabindex=-1>Startup ProcedureProcedureStatusCommentAcquire Downstream Channel555000000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnableBPI+IP Provisioning ModeHonor MDDIPv6 only<tabindex=-1>Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1LockedQAM25620555000000 Hz2.8 dBmV36.8 dB15849331154602LockedQAM2561423000000 Hz5.4 dBmV38.7 dB1571059903603LockedQAM2562429000000 Hz5.6 dBmV38.9 dB1571149321304LockedQAM2563435000000 Hz5.6 dBmV39.0 dB1571257431705LockedQAM2564441000000 Hz5.1 dBmV38.7 dB1571342452906LockedQAM2565453000000 Hz4.2 dBmV38.5 dB1571438686007LockedQAM2566459000000 Hz3.8 dBmV38.3 dB1571530087108LockedQAM2567465000000 Hz3.5 dBmV38.3 dB1571622106209LockedQAM2568471000000 Hz3.2 dBmV38.2 dB15717189172010LockedQAM2569477000000 Hz2.7 dBmV38.0 dB15718104059011LockedQAM25610483000000 Hz2.2 dBmV37.5 dB15719026774012LockedQAM25611489000000 Hz2.0 dBmV37.4 dB15719946875013LockedQAM25612495000000 Hz1.9 dBmV37.4 dB15720861880014LockedQAM25613507000000 Hz1.7 dBmV37.3 dB15721887261015LockedQAM25614513000000 Hz1.6 dBmV37.3 dB15722755870016LockedQAM25615519000000 Hz1.4 dBmV37.3 dB15723713695017LockedQAM25616525000000 Hz1.1 dBmV37.1 dB157246947121018LockedQAM25617531000000 Hz1.3 dBmV37.4 dB157255633105019LockedQAM25618537000000 Hz1.3 dBmV37.1 dB157264694132020LockedQAM25619543000000 Hz1.6 dBmV37.1 dB157275272112021LockedQAM25621561000000 Hz2.9 dBmV32.3 dB1470858632537135764677222LockedQAM25622567000000 Hz3.6 dBmV27.2 dB13557975244715611720103223LockedQAM25623573000000 Hz3.7 dBmV35.5 dB152906954345838092782724LockedQAM25624579000000 Hz3.1 dBmV34.7 dB157299415177025Not LockedUnknown00 Hz0.0 dBmV0.0 dB00026Not LockedUnknown00 Hz0.0 dBmV0.0 dB00027Not LockedUnknown00 Hz0.0 dBmV0.0 dB00028Not LockedUnknown00 Hz0.0 dBmV0.0 dB00029Not LockedUnknown00 Hz0.0 dBmV0.0 dB00030Not LockedUnknown00 Hz0.0 dBmV0.0 dB00031Not LockedUnknown00 Hz0.0 dBmV0.0 dB00032Not LockedUnknown00 Hz0.0 dBmV0.0 dB000<tabindex=-1>Upstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPower1LockedATDMA135600000 Hz35.8 dBmV2LockedATDMA229200000 Hz35.8 dBmV3LockedATDMA322800000 Hz34.0 dBmV4Not LockedUnknown00 Hz0.0 dBmV5Not LockedUnknown00 Hz0.0 dBmV6Not LockedUnknown00 Hz0.0 dBmV7Not LockedUnknown00 Hz0.0 dBmV8Not LockedUnknown00 Hz0.0 dBmV<tabindex=-1>Downstream OFDM ChannelsChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords1Locked0, 125372000000 Hz7.6 dBmV38.3 dB1108 ~ 298743819673574302Not Locked000 Hz7.2 dBmV0.0 dB0 ~ 4095000<tabindex=-1>Upstream OFDMA ChannelsChannelLock StatusModulation / Profile IDChannel IDFrequencyPower1Not LockedUnknown00 Hz0 dBmV2Not LockedUnknown00 Hz0 dBmV Any help or guidance I can give Xfinity would be greatly appreciated. I really want to own my own equipment and not pay $10 a month for their stuff. Warm regards, Joe

Well it is finally fixed. The tech showed up today and I showed him the two frequencies that were having the problem. He checked outside, and then at the tap. He came into the house and said he needed to call a bucket truck in to fix it. I got a recorded call from Comcast that they were working to fix the issue. I got a second call an hour later that the issue was fixed. I ran a speed test and got a consistent 160mbps (yay!). I used the reset button on the modem and let it re-provision. All the signal/noise and power levels were good and there were no uncorrectable codewords. They didn't tell me what they fixed, but at long last, it is fixed.

Forum Discussion

jgnoonan

Star

Dec 03, 2017

Solved

CM1000 Xfinity issues

I am quite frustrated at this point. I had a CM600 modem to support Comcast's Extreme 150 service. I've had it for a few years and was consistently getting 160 to 170mbps speed from it. About three weeks ago, I noticed a drop off and did a speed test and could not get more than 50mbps. Comcast reset the modem (I did the same thing). No change. They sent a tech out to the house and he swapped out my modem for one of theirs and lo and behold, 170mbps. He said I needed a new modem. I was a little suspicious of this, but wanting to eventually get gigabit service when it becomes available, I bought a CM1000. It provisioned fine, but I am seeing the same behavior. At the start of the speed test it spikes to over 100 but eventually averages out to 70 or 80. They came out again and re-trenched a new thicker line between the street and the house. Still the same behavior. The tech came out again today and installed a dedicated line directly from the outside box to the modem. Still the same behavior. The logs from the Modem are consistently showing:

Time

Priority

Description

2017-12-03, 10:41:31

Notice (6)

CM-STATUS message sent. Event Type Code: 4; Chan ID: 21 22 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:39:56:4b:b8:68;CMTS-MAC=00:01:5c:a7:12:4e;CM-QOS=1.1;CM-VER=3.1;

2017-12-03, 10:41:17

Warning (5)

MDD message timeout;CM-MAC=b0:39:56:4b:b8:68;CMTS-MAC=00:01:5c:a7:12:4e;CM-QOS=1.1;CM-VER=3.1;

The Cable Connection page displays the following. Any thoughts on this issue?

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

<tabindex=-1>Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	555000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv6 only

<tabindex=-1>Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	20	555000000 Hz	2.8 dBmV	36.8 dB	158493311	546	0
2	Locked	QAM256	1	423000000 Hz	5.4 dBmV	38.7 dB	157105990	36	0
3	Locked	QAM256	2	429000000 Hz	5.6 dBmV	38.9 dB	157114932	13	0
4	Locked	QAM256	3	435000000 Hz	5.6 dBmV	39.0 dB	157125743	17	0
5	Locked	QAM256	4	441000000 Hz	5.1 dBmV	38.7 dB	157134245	29	0
6	Locked	QAM256	5	453000000 Hz	4.2 dBmV	38.5 dB	157143868	60	0
7	Locked	QAM256	6	459000000 Hz	3.8 dBmV	38.3 dB	157153008	71	0
8	Locked	QAM256	7	465000000 Hz	3.5 dBmV	38.3 dB	157162210	62	0
9	Locked	QAM256	8	471000000 Hz	3.2 dBmV	38.2 dB	157171891	72	0
10	Locked	QAM256	9	477000000 Hz	2.7 dBmV	38.0 dB	157181040	59	0
11	Locked	QAM256	10	483000000 Hz	2.2 dBmV	37.5 dB	157190267	74	0
12	Locked	QAM256	11	489000000 Hz	2.0 dBmV	37.4 dB	157199468	75	0
13	Locked	QAM256	12	495000000 Hz	1.9 dBmV	37.4 dB	157208618	80	0
14	Locked	QAM256	13	507000000 Hz	1.7 dBmV	37.3 dB	157218872	61	0
15	Locked	QAM256	14	513000000 Hz	1.6 dBmV	37.3 dB	157227558	70	0
16	Locked	QAM256	15	519000000 Hz	1.4 dBmV	37.3 dB	157237136	95	0
17	Locked	QAM256	16	525000000 Hz	1.1 dBmV	37.1 dB	157246947	121	0
18	Locked	QAM256	17	531000000 Hz	1.3 dBmV	37.4 dB	157255633	105	0
19	Locked	QAM256	18	537000000 Hz	1.3 dBmV	37.1 dB	157264694	132	0
20	Locked	QAM256	19	543000000 Hz	1.6 dBmV	37.1 dB	157275272	112	0
21	Locked	QAM256	21	561000000 Hz	2.9 dBmV	32.3 dB	147085863	2537135	7646772
22	Locked	QAM256	22	567000000 Hz	3.6 dBmV	27.2 dB	135579752	4471561	17201032
23	Locked	QAM256	23	573000000 Hz	3.7 dBmV	35.5 dB	152906954	3458380	927827
24	Locked	QAM256	24	579000000 Hz	3.1 dBmV	34.7 dB	157299415	177	0
25	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
26	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
27	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
28	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
29	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
30	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
31	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0

<tabindex=-1>Upstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	1	35600000 Hz	35.8 dBmV
2	Locked	ATDMA	2	29200000 Hz	35.8 dBmV
3	Locked	ATDMA	3	22800000 Hz	34.0 dBmV
4	Not Locked	Unknown	0	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

<tabindex=-1>Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1	25	372000000 Hz	7.6 dBmV	38.3 dB	1108 ~ 2987	4381967	35743	0
2	Not Locked	0	0	0 Hz	7.2 dBmV	0.0 dB	0 ~ 4095	0	0	0

<tabindex=-1>Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

Not Locked

Unknown

0 Hz

0 dBmV

Not Locked

Unknown

0 Hz

0 dBmV

Any help or guidance I can give Xfinity would be greatly appreciated. I really want to own my own equipment and not pay $10 a month for their stuff.

Warm regards,

Joe

jgnoonan
Mar 12, 2018
Well it is finally fixed. The tech showed up today and I showed him the two frequencies that were having the problem. He checked outside, and then at the tap. He came into the house and said he needed to call a bucket truck in to fix it. I got a recorded call from Comcast that they were working to fix the issue. I got a second call an hour later that the issue was fixed. I ran a speed test and got a consistent 160mbps (yay!). I used the reset button on the modem and let it re-provision. All the signal/noise and power levels were good and there were no uncorrectable codewords. They didn't tell me what they fixed, but at long last, it is fixed.

78 Replies

jgnoonan
Star
Dec 03, 2017
Report
Forgot to add the modem information:

Hardware Version 2.02

Firmware Version V3.01.02

Cable Modem Serial Number 4L0477W102A3E

CM certificate Installed

CM MAC b0:39:56:4b:b8:68
- DarrenM
  Sr. NETGEAR Moderator
  Dec 15, 2017
  Report
  Are you doing the speed tests directly from the modem or do you have a router in between?
  
  DarrenM
  - jgnoonan
    Star
    Dec 16, 2017
    Report
    Yes DarrenM. It was the first thing I did. The same issue was happening on my CM300 and they said it was the modem so I bought the CM1000 brand new from BestBuy. Comcast even trenched a new thicker cable from the street junction to the box in the house, and replaced the split line that the modem was connected to to a direct line from the modem to the box. I had an open cased with them through @comcastcares on Twitter and I pinged them today demanding to be connected to L3 support. He said he saw noise in the signal and wanted to send a tech. I told him that's what you said the last time and they came out and replaced the cable. I've been in the software and hardware business for 40 years and I can tell when someone is minimally trained and just taking shots in the dark. Let me know if you need any other information.
- BigQuark
  Guide
  Dec 22, 2017
  Report
  Part of the problem is your firmware
  V3.01.02
  
  3.01.04 is supposed to correct the issues with the ODFM channel dropping and fallback to DOCSIS 3.0 channels. Should be out by now. Uplug your modem from the power. Toggle your power button. Wait for 60 Seconds. Power it back up Check your verision.
  - jgnoonan
    Star
    Dec 22, 2017
    Report
    BigQuark So here's the latest update. Comcast came out to my house yesterday and their engineer also called Netgear. They replaced the CM1000 with a Comcast modem and it worked. Before they came, I had gone in to look at the modem stats and the logs and I noticed the firmware had been updated to V3.01.04. I am not sure when that happened, but in the last week my problems actually got worse. Sometime in the early evening or in the middle of the night, my speed would actually drop from 70mbps (should be 150) to 1mbps. The only way I could get back to the 70mbps was sending a reset signal to the modem through the Xfinity App. I at first tried to unplug the modem and wating 60 seconds, but even that didn't work. Comcast showed up at 8AM yesterday and I was up at 6AM. I did a speed test before they got there and it was back down to 1mbps so I sent another reset signal to the modem through the Xfinity app and that restored the modem to the 70mbps. Once they put their modem on, I am now getting 175mbps which is what I was getting with the original CM300 before this all started. They have waived the monthly modem fee and will waive it again until firmware comes out that fixes the problem. V3.01.04 does not seem to be the version that fixes it. If there are logs I can get off the modem, let me know how and I will send them to you. I figure if I power it on and connect it to the ethernet port directly, I should be able to log in at 192.168.100.1. Thanks for keeping me up to date and let me know what you need. Many thanks
    
    Warm regards,
    
    Joe Noonan
jgnoonan
Star
Jan 12, 2018
Report
DarrenMDoes Netgear have any update on this issue?
- DarrenM
  Sr. NETGEAR Moderator
  Jan 18, 2018
  Report
  this speed issue is not caused by CM1000 but rather its a issue on Comcast side and it is related to the Arris CMTS that needs to be updated with patches to fix the problem. We need to know how many users this is affecting so we can take this data to Comcast push them to make the fix. So more people posting they are having the issue the better for me to pass to our team to pressure comcast.
  
  Thanks
  
  DarrenM
  - BigQuark
    Guide
    Jan 19, 2018
    Report
    Count me in on your report. I have the CM1000, Comcast, Gigabit Tier Service. I believe I am on a Cisco CMTS however.

Slpope99

Aspirant

Feb 22, 2018

Same issue. I just upgraded to gigabit speed and I cant get more than 400mb down. As the day goes on my speed gets less and less until I reboot. I'm on the latest firmware. I've connect the modem direct to my pc using cat6 and I cant get full speed.
I've called comcast and they reposted the provision with no avail.

vkdelta

NETGEAR Employee Retired

Feb 22, 2018

Slpope99

please post power table and event logs screenshots here.

Slpope99

Aspirant

Feb 22, 2018

Time	Priority	Description
2018-02-21, 21:00:29	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 .;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:01:5c:81:9a:5e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:01:5c:81:9a:5e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2018-02-21, 20:59:21	Critical (3)	Resetting the cable modem due to docsDevResetNow
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:01:5c:81:9a:5e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2018-02-21, 20:48:19	Critical (3)	Resetting the cable modem due to docsDevResetNow
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:01:5c:81:9a:5e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:01:5c:81:9a:5e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:b9:8a:af:7e:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

<tabindex=-1>Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	519000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv6 only

<tabindex=-1>Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	1	519000000 Hz	3.0 dBmV	41.3 dB	256253426	0	0
2	Locked	QAM256	2	525000000 Hz	3.0 dBmV	41.3 dB	256354703	0	0
3	Locked	QAM256	3	531000000 Hz	3.3 dBmV	41.2 dB	256363832	5	0
4	Locked	QAM256	4	537000000 Hz	3.4 dBmV	41.3 dB	256372448	0	0
5	Locked	QAM256	5	543000000 Hz	3.2 dBmV	41.3 dB	256382017	6	0
6	Locked	QAM256	6	549000000 Hz	2.9 dBmV	41.1 dB	256391731	5	0
7	Locked	QAM256	7	555000000 Hz	2.8 dBmV	40.9 dB	256399687	0	0
8	Locked	QAM256	8	561000000 Hz	3.3 dBmV	40.9 dB	256387553	0	0
9	Locked	QAM256	9	567000000 Hz	2.7 dBmV	40.7 dB	256420638	0	0
10	Locked	QAM256	10	573000000 Hz	2.8 dBmV	40.8 dB	256429386	0	0
11	Locked	QAM256	11	579000000 Hz	3.3 dBmV	38.8 dB	256439486	0	0
12	Locked	QAM256	12	585000000 Hz	3.3 dBmV	39.7 dB	256448391	0	0
13	Locked	QAM256	13	591000000 Hz	3.5 dBmV	40.3 dB	256458340	0	0
14	Locked	QAM256	14	597000000 Hz	3.1 dBmV	40.4 dB	256467361	0	0
15	Locked	QAM256	15	603000000 Hz	3.6 dBmV	40.5 dB	256476587	0	0
16	Locked	QAM256	16	609000000 Hz	3.2 dBmV	40.5 dB	256494261	0	0
17	Locked	QAM256	17	615000000 Hz	3.0 dBmV	40.3 dB	256504165	0	0
18	Locked	QAM256	18	621000000 Hz	3.5 dBmV	40.4 dB	256513574	0	0
19	Locked	QAM256	19	627000000 Hz	3.7 dBmV	39.7 dB	256523609	0	0
20	Locked	QAM256	20	633000000 Hz	4.4 dBmV	40.3 dB	256531881	0	0
21	Locked	QAM256	21	639000000 Hz	4.6 dBmV	38.9 dB	256541262	0	0
22	Locked	QAM256	22	645000000 Hz	4.6 dBmV	37.2 dB	256545778	0	0
23	Locked	QAM256	23	651000000 Hz	4.7 dBmV	35.9 dB	256551433	0	0
24	Locked	QAM256	24	657000000 Hz	4.2 dBmV	37.8 dB	256556670	0	0
25	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
26	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
27	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
28	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
29	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
30	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
31	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0

<tabindex=-1>Upstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	1	35800000 Hz	43.8 dBmV
2	Locked	ATDMA	2	29400000 Hz	43.3 dBmV
3	Locked	ATDMA	3	23000000 Hz	42.5 dBmV
4	Not Locked	Unknown	0	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

<tabindex=-1>Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1	25	708000000 Hz	4.2 dBmV	36.0 dB	1108 ~ 2987	26207888	18164935	0
2	Not Locked	0	0	0 Hz	2.0 dBmV	0.0 dB	0 ~ 4095	0	0	0

<tabindex=-1>Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	Unknown	0	0 Hz	0 dBmV
2	Not Locked	Unknown	0	0 Hz	0 dBmV

Hardware Version	2.02

Firmware Version	V3.01.04

Cable Modem Serial Number	Removed

CM certificate	Installed

CM MAC	b0:b9:8a:af:7e:28

lambs4eva
Aspirant
May 12, 2018
Report
So I just got the modem; and it doesn’t seem to be working everytime it gets close to being finished (no blinking) it starts all over again, it’s been doing this for the past half hour.
- DarrenM
  Sr. NETGEAR Moderator
  May 14, 2018
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  I would contact your ISP make sure the modem is added and provisioned correctly in there system.
  
  DarrenM