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Re: CM1200 Modem Logs Missing
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Solved! Go to Solution.
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Ok, I'll see if I can find some info on this.
If you can post the same screen capture of your CM1200s web page that I did with mine, Edit out the MAC and CM serial numbers first then post.
I would ask SparkLight about a inline attenuator that can bring down the power level. They out one on mine when I went to the 1Gb service. Hoping tomorrow the noise they claim is the issue here will be resolved.
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CM1200 Modem Event Logs Missing
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Re: CM1200 Modem Event Logs Missing
@Budro22 wrote:
I have a CM1200 modem and I’m dealing with a lot of T3 Timeouts from my ISP.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
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Re: CM1200 Modem Event Logs Missing
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Re: CM1200 Modem Logs Missing
Is the cable connections status page still available on the modems web page?
If so, please post this page in a screen capture.
What FW version is currently loaded on the modem?
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Re: CM1200 Modem Logs Missing
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Re: CM1200 Modem Logs Missing
So under Advanced tab/Admin you don't see a Event Log entry here?
Your power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
And you have correct and un-correctables that should be zero.
Need to check your isp coax cable lines. Ensure fittings are snug. NO kinks in the line. No splitters.
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Re: CM1200 Modem Logs Missing
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Re: CM1200 Modem Logs Missing
IM on Sparklight here as well, however I've not had my CM1200 online in past couple of years. Been using a CAX80 and CM2000 mostly. Recently my CAX80 has slowed down here and I have a tech coming tomorrow to check it out.
Have you factory reset the CM modem with out the ISP Coax line being connected to see if the Events Log page shows up. Wondering of new FW has removed it or there is a bug there...
What FW version is loaded on your CM modem?
Just checked mine:
Seems to appear on this version lastly used. MS Edge browser.
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Re: CM1200 Modem Logs Missing
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Ok, I'll see if I can find some info on this.
If you can post the same screen capture of your CM1200s web page that I did with mine, Edit out the MAC and CM serial numbers first then post.
I would ask SparkLight about a inline attenuator that can bring down the power level. They out one on mine when I went to the 1Gb service. Hoping tomorrow the noise they claim is the issue here will be resolved.
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Re: CM1200 Modem Logs Missing
That's a great idea, thanks! Hopefully that solves your issue as well. So I just tried logging in from my Macbook, and the Event Log is there. It seems to be an issue isolated to my iPhone for some reason. I have it requesting the desktop version of the site too.
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Re: CM1200 Modem Logs Missing
Ahhh, Ok, I presumed you were on a PC and web browser already. Glads it's there.
Not sure how iPhones handle the web page ui. Possibly badly. Might try a different mobile web browser on the iPhone and see if same thing happens or not.
At leasts it's there.
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Re: CM1200 Modem Logs Missing
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Re: CM1200 Modem Logs Missing
Ah more details. LOL ya possibly it. I run beta on OSX so we see odd things sometimes as new stuff comes out. 🙄
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Re: CM1200 Modem Logs Missing
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