Cm1000 Warning Message

[CTokkie]

So I logged into my Modem and i see this in the logs.

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=b0:39:56:4c:57:58;CMTS-MAC=00:b0:e1:73:ed:ce;CM-QOS=1.1;CM-VER=3.1;

Basically I've noticed periodically randomly momentary internet drops on deviced connected to my network.  Now my Orbi router RKB50 seems to reboot?  not sure white ring of lights start flashing.  So I'm wanting to know if it's my devices being either the Modem and/or Orbi router, or if it's my ISP that's causing these issues.

[vkdelta]

who is your ISP? Is it comcast? 

[thunt002]

I am having the same issue with Comcast. Unstable internet since Christmas with the same error messages as OP. They told me that it is a Netgear firmware issue. Hoping for a resolution soon.

Internet seems to work fine with modem factory reset for a few hours before reverting back to prior unstable state of frequent disconnects and dial-up download speeds.

[vkdelta]

Please post your logs and FW version.

you should be on latest 3.01.04 FW version. this was rolled out just before christmas. 

[CTokkie]

My ISP is actually Cox Cable

From the screenshot i posted looks like i'm on 3.01.02

 Here's another screen shot of my logs, I don't see anywhere to perform a firm ware update

[vkdelta]

Cox will need to Push the FW.

We have already provided new FW to Cox and they have not yet certified/push to their customers. There are several DOCSIS fixes in the new FW and I hope Cox will push to their customers very soon.

Can you please call Cox and plead them to push new FW?

Additionally, it would help you send me your CM MAC and account # (PM me in the info and dont post it publicly here) and I will check with Cox contacts if they can do a temp push to just your modem? 

[thunt002]

I have the latest firmware.  First of 3 pages of error logs are attached.

[CTokkie]

Which account number?  My cox account number?

[vkdelta]

yes, Cox account # and CM MAC.  (PM me)

[vkdelta]

thanks for the logs.  there is possibility that your RF signal has lot of tilt in it and it is causing these communication between CM and CMTS.

which ISP/location? 

Please post the power table as well. 

[thunt002]

I have Xfinity/Comcast in St. Paul, MN.  We have 200 mb/s download plan.  Please tell me where I can locate the power table.

[vkdelta]

@thunt002

pls login to 192.168.100.1 and go to the Cable Connection page. take multiple screenshots of the whole page and post it here. 

[thunt002]

Please find the information attached.  Thank you.

[thunt002]

Was wondering if you had any updates or suggestions; I am still dealing with frequent disconnects.  

[thunt002]

I'm still unable to maintain an internet connection with frequent disconnects.  Comcast is telling me that this a modem issue that could potentially addressed with firmware.  I am running the latest firmware 3.01.14.  My latest error filled event log:

Time Priority Description 2018-01-19, 20:33:56 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:56 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:33:55 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:55 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:33:55 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:55 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:33:54 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:54 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:33:34 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:34 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:33:14 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:14 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:33:14 Warning (5) Dynamic Range Window violation 2018-01-19, 20:33:14 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:55 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:55 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:54 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:54 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:36 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:36 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:35 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:35 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:35 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:35 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:34 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:34 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:15 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:15 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:32:14 Warning (5) Dynamic Range Window violation 2018-01-19, 20:32:14 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:31:54 Warning (5) Dynamic Range Window violation 2018-01-19, 20:31:54 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:31:54 Warning (5) Dynamic Range Window violation 2018-01-19, 20:31:54 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:31:35 Warning (5) Dynamic Range Window violation 2018-01-19, 20:31:35 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:31:17 Warning (5) Dynamic Range Window violation 2018-01-19, 20:31:17 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 20:31:16 Warning (5) Dynamic Range Window violation 2018-01-19, 20:31:16 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1;

Please help if you can.  I am out of my league and wondering if I need to buy a different model modem or rent from Comcast because this is unacceptable.  This has been going on for too long.

[thunt002]

Time Priority Description 2018-01-19, 22:28:29 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:28:13 Warning (5) Dynamic Range Window violation 2018-01-19, 22:28:13 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:28:13 Warning (5) Dynamic Range Window violation 2018-01-19, 22:28:13 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:28:13 Warning (5) Dynamic Range Window violation 2018-01-19, 22:28:13 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:28:13 Warning (5) Dynamic Range Window violation 2018-01-19, 22:28:13 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:28:12 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:42 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:32 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:32 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:32 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:32 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:32 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:32 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:32 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:32 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:30 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:30 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:26 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:26 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:26 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:26 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:26 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:26 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:26 Warning (5) Dynamic Range Window violation 2018-01-19, 22:27:26 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:27:25 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:26:55 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:26:52 Warning (5) Dynamic Range Window violation 2018-01-19, 22:26:52 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:26:52 Warning (5) Dynamic Range Window violation 2018-01-19, 22:26:52 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:26:52 Warning (5) Dynamic Range Window violation 2018-01-19, 22:26:52 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:26:52 Warning (5) Dynamic Range Window violation 2018-01-19, 22:26:52 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=a0:04:60:fc:b7:20;CMTS-MAC=00:fe:c8:06:01:cb;CM-QOS=1.1;CM-VER=3.1; 2018-01-19, 22:26:50 Warning (5) Dynamic Range Window violation